AMRUTA R THAKUR, Ambernath Mumbai Mobile: +91-784**-*****

E-Mail: advvl4@r.postjobfree.com

● A core Housekeeper, Seeking for a suitable position in Housekeeping with a growth- oriented organization.

SNAPSHOT

A competent professional with over 19+ years of experience in Housekeeping.

Recently worked as a Housekeeping Supervisor/ Incharge with The New Medical Centre, at the Royal Women's Hospital, Abu Dhabi, UAE.

Was associated with The Speciality Restaurants Public Ltd., Mumbai as Assistant Housekeeping Manager.

Remarkable experience in managing housekeeping activities in the hospitality industry.

Immense knowledge of housekeeping processes and regulations.

Exceptional knowledge of cleaning products and procedures.

In-depth knowledge of the advanced methods and products used in cleaning and pest control. Proven record of planning work schedule for major tasks.

Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members.

Hands on experience in managing daily systems use and management, cost control and overall productivity.

In depth knowledge of assisting in monitoring team members performances and working towards further development

Thorough understanding of safety precautions in all housekeeping services. Possesses strong communications, interpersonal and leadership skills.

EMPLOYMENT

PROFILE

March 2022 - till date . Updater Services Ltd, Mumbai as a Assistant Manager Training. Location: Branch office of Upader Services Limited

● Visiting different locations/ sites and Conducting Training of all employees of UDS as per the requirement and schedule fixed by company in terms of contract.

● Training mainly included training of all HK staff, pantry staff, supervisors, office boys and other supporting staff.

● Communicating monthly to all clients and site team on schedule of training, preparing training reports, declaring monthly training planner and training visit reports to the team.

● Preparing Monthly Management Review Report and to send it to the reporting manager.

● Preparing and sending observation reports of sites for due corrections after the training. Jan 2018 - Jan 2020. The New Medical Centre Public Ltd, Abu Dhabi as a Housekeeping Supervisor. Location: Royal Women's Hospital of New Medical Centre Public Limited

● With the support of contract Housekeeping Supervisors, Inspecting all areas of hospitals of 17 storey building with 80 beds as a core job.Ensure on the excellent cleaning standards, follow ups on SOP, checklists and reports related to daily and periodic cleaning. Reporting and follow up on maintenance related issues.

● Providing orientation to new team members of vendors and to provide mentorship.

● Reviewing Standard Operating Procedures on periodical basis as per the patient feedback and observation reports.

● Analyzing cleaning activities and recommending improvements to Contractor Supervisors and staffs.

● Ensuring compliance to OSHAD, DOH and JCI standards and on company guidelines and procedures.

● Responsible for collection, transporting and disposal of medical waste, General waste and Recyclable waste management and to create, maintain manifest records using the Online bolasity reporting system of Tadweer.

● Responsible for recording, controlling and maintaining Waste Statistics, OSH KPI set for waste management on the outlet in coordination with ICN and Safety Officer.

● To requisite and Monitoring and update inventory and consumption records for all housekeeping supplies and patient amenities.

● To prepare, review and revise HK Manual. Ensuring compliance to all housekeeping standards as per the manual.

● Developing cleaning schedule and coordinating with the team for due follow ups to achieve KPI set for the department.

● Assisting guest relations to review, investigate and resolve housekeeping related complaints/ patient's adverse feedback.

● Assisting Training and Recruitment department for completing documents of contract staff, for tracking mandatory trainings and for departmental trainings, evaluation reports etc.

● Following up with the Maintenance Department on the repair jobs as per the observations made during rounds.

● Controlling and tracking the Vinyl floor polishing, Shampooing, Terminal cleaning, etc.

● Looking after Specialized Cleaning Activities as per the schedules.

● Controlling and Verifying attendance of Contract Housekeeping staffs, medical waste records and invoices related to department function.

● Evaluation of the performance of housekeeping staff, contract agencies, waste management agencies along with Hospital Authorities.

● Maintaining liaison with Service providers of waste management and the Outsourced Housekeeping agencies to resolve all the operational related issues for the smooth operation of the outlets.

● Liaising with the outsourced agencies to maintain the property pest free and follow up on pest related issues to control and achieve Key Point Indicators set.

● Coordinating closely with the Infection Control Nurse, Safety officer, Facility Manager for all departmental issues, training, to review Risk Register, for best Internal and external audits results.

● Looking after the maintenance of HK Machineries by the due follow ups with service providers on Preventive Maintenance and AMC.

● To update, maintain and submit Key Point Indicator Reports and the supporting documents to Operations Manager and Quality Department.

Apr 2006 - Sept 2016 The Speciality Restaurants Public Ltd., Mumbai as Assistant Housekeeping Manager:

Location: Corporate Office of Speciality Restaurants Public Limited

● Inspecting all the outlets located in Mumbai (15 Sweet Bengal Shops and 19 Restaurants) as a core job and preparing the observation reports related to daily, periodic cleaning and maintenance related issues.

● Providing assistance to new team members and provided mentorship.

● Reviewing cleaning methods on a periodic basis to ensure cleanliness.

● Analyzing activities and recommending improvements to the department.

● Ensuring compliance to company guidelines and procedures.

● Checking operations during visit.

● Monitoring inventory records for all housekeeping supplies.

● Tracking working during visits or from office.

● Ensuring compliance to all housekeeping standards.

● Developing cleaning schedule and coordinating with the team.

● Assisting guest relations only to resolve housekeeping complaints.

● Assisting Training and Recruiting Manager as and when requested.

● Following up with the Maintenance Department on the repair jobs as per the observations made. Resolving the issues addressed in the managers log reports received from the outlets of all over India.

● Controlling and tracking the Mechanized Floor Scrubbing, Shampooing, Marble Polishing, etc.

● Looking after Specialized Cleaning Activities from SRL HO.

● Searching, selecting and fixing the rates of the laundry service providers.

● Resolving issues related to the service quality as well to verify the laundry rates of monthly invoices of 70 restaurants all over India.

● Selecting and evaluating the Housekeeping agencies after reviewing the comparative charts. Finalization of the agencies to be outsourced to maintain the restaurants.

● Maintaining liaison with the Outsourced Housekeeping agencies to resolve all the operational related issues for the smooth operation of the outlets.

● Liaising with the outsourced agencies to maintain the property pest free and follow up on pest related issues as per the feedback reports received from the units.

● Coordinating with the Regional HouseKeepers and Restaurant Managers on all HK related issues and maintain the documentation of the adhoc work done.

● Looking after the maintenance of HK Machineries by covering it in AMC. Aug 2004 Oct 2005 The Sinar Jernih Pvt. Ltd., Chennai as Executive for Public Areas Locations: The Park, Chennai ITC, Mumbai, The Taj Mansingh, New Delhi. Oct 2003 Jul 2004 The Quality Inn Rivera, Ahmedabad as Assistant Executive Housekeeper Aug 2002 Mar 2003 The Turf Club House, Pune as Executive Housekeeper PREVIOUS ATTENDED TRAININGS

Jun 1999 - Mar 2001 Hotel LE Meridien, Pune as Housekeeping Supervisor Feb 1998 Mar 1999 Hotel Amrutha Castle, Hyderabad) as Housekeeping Supervisor Jul Jan 1998

Dolphins Hotels Ltd., Hyderabad as a

Trainee H/K. Supervisor Jun Aug 1996

Hotel Leela Kempinski, Mumbai as

Trainee H/K. Supervisor Jul Aug 1995

Hotel Heritage, Mumbai as Trainee H/K.

Supervisor

2002 Bachelor of Arts (English Special)

from Pune University

1997 Diploma in Hotel Management from

MSIHMCT, Pune

1994 H.S.C. with Tourism & Travel

Technique Course from Apte Junior College, Pune 1992 S.S.C. from Maharashtra Board

EDUCATION

PERSONAL

DETAILS

Date of Birth: 8th May 1977

Languages Known: English, Hindi and Marathi

References: Available on request.

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