Customer Service Abuse Counselor

ELSIE DIAZ

323-***-**** ************@*****.*** *012 Mark Street Los Angeles, Ca 90033

Qualifications Summary

Highly focused, career driven leader with excellent time management and interpersonal skills. Possesses a strong work ethic and leadership skills with organizational expertise. Performs well under pressure while maintaining a positive demeanor.

Experience

Cleaner, Ben Leeds Property Management, Los Angeles, Ca

●Meticulously executed top to bottom cleaning including kitchen, bathroom, bedroom, living room and windows.

●Thoroughly cleaned fixtures, appliances and surfaces.

●Developed client relationships by ensuring quality services.

2015-2022

Housekeeper, Air BnB, Hollywood, Ca

●Managed multiple units per day priority to maintain clients respect and safety.

●Handled cleaning, laundry and sanitation of beds and furniture.

●Detailed cleaning of toilets, showers, and bathtubs. Emptying all trash and recycling cans. Sweeping, mopping, dusting and vacuuming. Wiping down counters and high-touch surfaces.

2016-2022

Service Deli/Bakery Lead, Food 4 Less, Los Angeles,Ca

●Working and tending within the food service amplitude.

●Demonstrated excellent customer service and product knowledge.

●Verified inventory, daily paperwork and handled orders.

●Restocked, organized and maintained a clean and safe workplace.

2011-2014

Education

Substance Abuse Counselor, Crescent College, Huntington Park, Ca

CADTP Certification, State of California - SUD Registered Counselor

2022-2023

Skills

PBX Operator/Answering service skills

Computer skills in programs such as Word, Excel,Windows.

Strong customer service, Problem Solving and Critical Thinking skills

Achieved award in Life Skills course

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