Customer Service Crime Scene

MATTHEW M. BEYERS

Wilmington, NC ***** 910-***-**** **********@*****.***

PROFILE SUMMARY

Meticulous, results-oriented, and enthusiastic professional with experience in project management, business development, finance, operations management, sales, marketing, customer service, and key relationship management. Skilled in managing customer expectations for project deliverables, managing stakeholder communications, and helping to put in place an effective system of project governance. Well-versed in developing the detailed strategy, scope, and implementation plans for small to large, internal, and cross enterprise projects that impact customers’ shopping experiences. Identify, research, analyze, and manage risks and interdependencies within projects/ resources, and plan plausible solutions and contingency plans in consultation with stakeholders and Senior Management. Expertise in project costings, forecasting, profit margins, invoicing, and managing the budget.

CORE COMPETENCIES

•Able to define and articulate project strategy and objectives, scope, and business requirements.

•Well versed in developing and executing strategic plans to achieve company sales targets.

•Solicit, organize, and contextualize product feedback from creators and support with data.

•Effectively present and communicate project strategies, statuses, risks, and key decisions.

•Highlight and resolve risks and issues and clearly communicate those risks to stakeholders.

•High degree of independent leadership, critical thinking, accountability, and teamwork skills

•Experience with recruiting staff, assigning work, developing strategic plans, and running audits.

•Excellent project management, presentation, negotiation, and creative problem-solving skills

•Exceptional organization skills with ability to prioritize and handle multiple tasks.

•Proficient with computer system, MS Office suite (Word, Excel, & PowerPoint), and Google Workspace

SKILLS HIGHLIGHTS

Project Management and Prioritization

Business Planning and Management

Sales and Marketing Expertise

Vendor and Employee Engagement

Communication and Collaboration

Risk Assessment and Management

Team Leadership and Supervision

Customer Service Excellence

Scheduling, Budgeting, and Estimating

Performance Improvement

Policies and Procedures Compliance

Contracts, Finances, and Payments

Reporting and Documentation

Financial Analysis and Management

Change Management, Coaching, & Training

PROFESSIONAL WORK EXPERIENCE

Alt Energy Consultant, Solar Engineer June 2021 – Present

Real Energi LLC

Grew company from an idea to a 3-area income concept that reduces cost and environmental waste. Example carbon footprint while managing 74% profit margins over all platforms.

•Make everyday business decisions as well as product development and training.

•Identify areas where energy consumption should be downgraded and communicate options with clients.

•Make recommendations and investigate alternative sources of power.

•Recommend energy saving light fixtures and maintain strong knowledge of green certifications.

•Orchestrate business development from lead generation to account management (60% closing rate).

•Know latest trends in the energy industry being cutting edge with product development.

•Increase customer awareness competitive advantage: provide customers information for decision to close. The deal

Restoration Specialist Large Loss Consultant Sep 2020 – May 2021

Disaster 1st, Orange Beach, Alabama

•Acted as a consultant for a new company in the areas of marketing, planning, and training for restoration specialists.

•Responsible for developing lead resources, establishing new connections, and integrating new markets by networking with insurance companies and subcontractors' lead sources.

•Integrated a sizable network of industry specialists developed over nine years, resulting in a $225,000 reduction in the cost of consumables / cost of doing business of $1.5 million costs. (Buying power/influence).

•Responsible for training and managing training employees while organizing the synchronization of manpower and equipment across several active job sites.

•Established annual budget, to prevent overages, minimize burn rate, and support sustainability objectives while maximizing profits.

•Evaluated processes making efficient and lead to long-term business success and increase profit levels over 35%.

•Trained account representatives on how to acquire new accounts and bring in more than $1.4 million in additional contracts in 3 months.

•Refocused inspections, estimating, drying strategies, established deadlines for teams to meet. Communicating change orders for project and customer demands.

•Strengthened Claims process by reviewing process data, developing solutions, and monitoring created the flow process and what is needed for proper payout in timely fashion.

•Produced daily reports with recommendations for improvement and remedial actions to help senior leadership during the decision-making process.

Director of Outside operations Environmental Restoration Manager. July 2019 – Sep 2020

Grand Palms Hotel Spa and Golf Resort, Pembroke Pines, FL

•Orchestrated outside operations environmental concerns dealing with products/chemicals and cut toxic footprint by half.

•Managed and maintained fleet program producing 37% increased revenue.

•Donated time as mentor for children's program "The First TEE" and fulfilled all restoration needs.

•Developed greater Environmental awareness by products, converted to botanical products & became compliant with "Green label".

•Increased customer satisfaction maintaining close relationships with clients.

•Enhanced processes by pinpointing bottlenecks implemented structure to resolve them.

•Created and implemented strategies for improving operational efficiency and accuracy.

•Analyzed equipment breakdowns Reduction in breakdowns by 40% and increased availability by 45% for revenue growth.

•Established operational objectives, work plans, and delegated assignments to subordinate managers.

Corporate Trainer, Large Loss Project Manager Feb 2016 – Aug 2019

Restoration 1, Miami, Orlando, FL

Conducted front-end analyses of department needs, assessing performance gaps.

Designed, implemented, and conducted customized training programs for franchise owners across the country.

Developed training materials to support learning and professional development of over 104 franchises across the country.

Improved performance long-term success of Restoration CAT (Orlando) with well-planned large loss mitigation plans and monitoring for favorable payment.

Controlled multiple 7 figure losses at several locations and handled all loss-related issues (Examples) Crystal River floods cause more than 38 residential claims, which have been signed and managed, at Bethune Cookman College dorms with 2x 300 units, a scientific center, and a football complex.

Managed W hotel in south beach Miami 62 floors and Miami Airport Marriott 5 story 3 wing loss.

Collected information company objectives and employee deficiencies to assess training needs.

Coordinated with engineers and corporate leadership identify training and development opportunities to improve safety and optimize performance.

Developed training programs to meet company objectives and built a system for less than 30 days’ pay.

Coached new managers on store procedures, driving customer satisfaction to the high of 90.

Master Home Inspector Jan 2013-Dec 2015 Terminix Boca Raton FL, under Eric Guido direct manager

School of entomology

OSHA 10 Certified

Certified Home inspector

Master Certification

Ranked top 5 in country for sales and service per Terminix nation of sales and inspectors, ranked 1st east coast total sales and service all but 3 months of term with company.

Accomplished obtainment of branch objective single handed 4 months.

EDUCATION

Associate of Arts: International Business Management Mar 2004

American Inter Continental University, Weston, FL

Certified Production management SVG Virtual training University

Certification course Chicago IL Large loss Project Management

Water, Fire, Smoke Mold Odor IICRC 2017 Orlando FL

Hazmat Bio Blood bourn crime scene certification 2018

Elected to Mensa. 1999

Top 1% of country scored on college entrance exam MIT and Villanova University entrance exam scores.

USMC Camp Pendleton, CA I Marine Expeditionary Force Feb 1997

Amphibious Assault Schools Battalion, Del Mar CA CI/HUMAN Intelligence 0211

1.A18HBR1 TECHNICAL SURVEILLANCE COUNTERMEASURES 2nd in class Distinguished Oct 1996

2.N28M5Q1 SURVIVAL, EVASION, RESISTANCE AND ESCAPE (SERE) WEST

3.Recognized DLAB Testing: in top 1% of the country based on the aptitude and grade accomplished of private testing.

4.Elected to be few to take and pass the DLAB advancement test 1% of the country is capable to pass

5.Promoted within 1 year to the status of Corporal holding SGT billet

6.Honor grad out of Boot camp & MCT and Schools

United States Marine Corps Boot Camp (Parris Island SC) Nov 95

1.Graduated with honors and meritoriously promoted, Iron Man Distinction, Expert Riflemen,

2.Graduated as Guide of Platoon. 3rd Battalion I company

3.Accomplished High level Athlete scouted and offered full scholarship for Baseball 3 letter varsity athlete.

9 Certifications by the Environmental association of America in air quality both residential and commercial

Financial licenses held: Life and health, Medicare supplements, Fixed rate annuities, long term care, as well series 6, 7, 6A (Never utilized just sponsored and accepted the schooling completed)

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