Viktoria Resto

Norwich, CT *****

advvjz@r.postjobfree.com

+1-860-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Virtual Assistant Work From Home - Norwich, CT

December 2022 to Present

Providing exceptional customer service to clients and using problem solving skills while keeping a positive attitude for a positive outcome every time!

• Managing client records

• Set up client appointments

• Perform customer service surveys

• Assist customers with a warm and professional attitude

• Answer general questions

• Respond to claim inquiries

• Provide policy and service information

• Answer inquiries from customers

• Perform data entry for customer information and updating new information on sites

• Resolve customer information and complaints

• Data Entry

• Assisted customers with information inquiries

Residential Aide

New Beginnings for Life, LLC - Salem, CT

December 2022 to February 2023

• Caregiver & aide/assistant helping people with special needs. I changed the lives of my clients making their day happier & improving their independence as well as their confidence. Giving an ear and a helping hand in daily activities and in the real world which builds the bond, trust and respect of our relationship!

• Data Entry

• Transportation

• Medication distribution

• 1:1 staff/client

• Creativity director - responsible for activities and crafts to do with the clients in our program and our in the community for our once a week fun day

• Food preparation

• In home support

• Training certifications of CPR/FA/AED, HIPAA, OSHA, Abuse and Neglect, Elderly care, Defensive driving and Medication management

Shift Supervisor

Panera Bread - Ledyard, CT

September 2021 to January 2023

Promoted after 3, 8 & 12 months. Was moved up in the shortest time above employees that had been there years and achieved "employee of the quarter" award twice! Provided amazing customer service and shined above the rest with my memorizing skills which kept everyone happy & coming back regularly!

• Experience in fast pace, high volume environment

• Register & money handling

• Bake bread & pastries

• Catering & delivering

• Training employees

• Make & distribute food

• Prep, wash, cut, weigh/proportion food

• Bag & tag bakery items

• Barista- Making smoothies & specialty drinks

• Date dots

• Dishes

• Inventory

• Scheduling

• Pan-Ups

• Opening, set up & closing of cafe

• Safe Serve/BOH Certified

Bar Back/Server and Food Runner

Ultra Violet Cafe - Willimantic, CT

September 2008 to November 2019

Greeting patrons as they come thru the door and getting to know each one! Delivering mouth watering foods and sensational beverages while providing the greatest experience each and every time! I slashed costs almost 40% by negotiating pricing and fees with vendors while ensuring the quality of our drinks and branding a few of our own!

• Experience with fast paced and high volume environments

• Assisting the manager in promotions, events, holiday planning and drink special ideas

• Provided Exceptional, fast, friendly and exemplary customer service

• Checked customer identification

• 3 years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Worked lunch, dinner and closing shift

• Maintained safety standards

• Performed opening and closing duties

• Followed drink safety procedures and protocols

Manager

Dunkin Donuts - Preston, CT

July 2003 to March 2005

Providing incredible customer service in a clean, safe, fun environment for customers and employees alike! Greeting each customer with a smile, positive attitude and personally made each interaction/ visit memorable and worth coming back daily! Having a great memory for customers faces, voices (when drive-thru headset was on) and names along with their personal orders made each customer feel welcome and as special as they each are!

Accomplishments

Youngest shift supervisor to work for this Preston chain at 18 years old

• Cleaning/Santizing work areas, bathrooms and dining area

• Running drive thru

• Making food & coffee

• Finishing & displaying donuts/baked goods

• Counting & cashing out each register at end of shift

• Training & managing employees

• Weekly scheduling of employees

• Stocking

• Trash take out

• Delivery & inventory

• Pan ups

• Donut finisher/Baker

• Clean machines

• Employee check-ins

• Responsible for running our team for 8 hour shift

• Handled day-to-day operations

• Handled the daily counts

• Drove sales up 25%

• Generated sales and payroll reports

• Set schedules

• Made daily deposits

• Assured excellent customer experience at all times

• Recruited new hires by job boards, social media and word of mouth Sales Representative

GP Industries - Taftville, CT

April 2001 to September 2003

Telephone clients offering cleaning services with our product with hopes of selling our product at the same time. Making appointments and finalizing payments for our valued customers, while providing the best customer drive possible with respect to their wants and needs!

• Sold Kirby vacuum cleaners

• Identified sales opportunities and acted on leads

• Consistently met or surpassed quotas of 200 sales per quarter

• Handled all prospective client correspondence, including calls

• Contributed to company's, product's and team's marketing strategy

• Supervised floor sales

• Generated 30 leads per month

• Performed onsite, over the phone sales

• Responsible for telemarketing

• Presented products to clients

• Negotiated and completed purchasing contracts

• Handled and followed up on escalations

• Provided exceptional customer service

• Tracked sales and other KPIs

• Verified customer personal information

• Built personal relationships with clients

Education

Certification in Phlebotomy

Career Step - Online, Ct

February 2023 to Present

High school diploma or GED in Communications

Norwich Free Academy - Norwich, CT

September 2000 to June 2003

Skills

• Communication Skills

• Residential Cleaning

• Babysitting

• Home Care

• Coffee Experience

• Meal Preparation

• Laundry

• Cooking

• Guest services

• Hospitality

• Microsoft Office

• Childcare

• Caregiving

• Cashiering

• Senior Care

• Serving Experience

• Cash Handling

• Basic math

• Customer service

• Assistant manager experience

• Merchandising

• Sales

• Front Desk

• Commercial Cleaning

• Telemarketing

• Cold Calling

• Upselling

• Host/Hostess

• Retail Sales

• POS

• Restaurant Experience

• Teaching

• Product demos

• Food service

• Store Management Experience

• Barista Experience

• Catering

• Microsoft Word

• Telephone Sales

• Booking Appointments

• Typing

• Event marketing

• Food management

• Food safety

• Food handling

• BOH

• Social listening

• Leadership

• Heavy lifting

• Organizational skills

• Food Production

• Marketing

• Social Media Management

• Memory care

• Dementia care

• Memorizing

• Nail care

• Cleaning

• Pet care

• Direct support

• Assisted living

• Alzheimer's care

• Medication administration

• Resident's rights

• Profit & loss (1 year)

• Vital signs

• First aid

• Hoyer lift

• Hospice care

• Care plans

• Home health

• Data collection (3 years)

• Documentation review

• Email marketing

• Cash management

• Patient monitoring

• Microsoft Excel

• Facebook Advertising

• Performance marketing

• Math

• Time management

• Time & attendance systems

• Phlebotomy

• Direct sales

• Travel planning

• Sales support

• Digital marketing

• Public relations

• Pricing

• Content development

• Web design

• Blogging

• WordPress

• Google Docs

• Google workspace

Awards

Employee of the Quarter

December 2021

Employee of the Quarter

July 2021

Certifications and Licenses

CPR & First Aid

December 2022 to December 2024

Food Production

Present

Customer Service

Present

ServSafe Food Handler

Present

PMT

December 2022 to Present

Educated & certified on restraining & guiding clients out of aggressive behaviors First Aid

December 2022 to Present

Basic First Aide

Respiratory Training

December 2022 to Present

Know how to apply mask if needed

Bloodborne Pathogens

December 2022 to Present

Abuse and Neglect

January 2023 to Present

Safe Handling & Administration of Medication

January 2023 to Present

Assessments

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service fit — Proficient

January 2023

Measures the traits that are important for success for customer service roles Full results: Proficient

Management & leadership skills: Impact & influence — Familiar July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a highly motivated & dedicated worker. Flexible schedule & availability. Looking for permanent, full-time employment. I can multi-task & deal w/hectic, fast paced enviroments. I have all kinds of experience in a variety of jobs & am a quick learner. Very neat, organized, attentive, professional

& follow directions/orders to a T. Never quit & always finish what I've started no matter how long it takes. Always on time & take care of my responsibilities. I am a great listener w/a friendly & bubbley personality, upbeat & positive attitude, honest, creative, outgoing, driven & determined. Always ready for a new challenge, I never disappoint. If you let someone down you let yourself down & thats no way to grow & get ahead. I always keep it real, be myself, put 100% into everything & always make the people I'm around, (employer or loved ones) extremely proud!

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