Level Work Recovery Specialist
Resume:
Cyndee Lester
*********@*****.***
Dear HR/Hiring Manager:
I always strive to be a great asset to the company, not just to perform my job but exceed the organization’s goals to create value. I am a team player that loves to learn new processes and share important knowledge with others. When I come on board, I’m very excited to become a part of the team and innovation of the business strategies. My experience started in shipping and receiving to inventory control to tool crib and last to emergency business continuity and disaster recovery.
I have completed several IT projects as a consultant at top global companies that I am very proud of. As an IT Network System Engineer at Allergan in Irvine, CA, I was given a project to improve their Data Center. I remolded the entire data center, and save money recycling the wood and raw material from the older center to the construction company. And quite surprised to hear an instructor at a conference several years later telling the class how impressed she was when she toured Allergan data center in Irvine, Calif. Allegan is widely known for contact lenses and other eye medication. A lot of my knowledge and expanded skills has come from being very flexible and willingness to learn new things.
I was hired by Raytheon as a classified network engineer who in midpoint career was asked to updated the engineering business continuity plan for the department. I took on the project and worked with software, hardware and application engineers to add processes, procedures and designed which impressed the IT security and business continuity manager. He moved me to team and I became Business Continuity Specialist for all of Raytheon’s Space Division IT departments in the US and Germany. I lead the business continuity and disaster recovery department and advanced the program including holding exercise tabletop exercising and creating and updating all policies and procedures. That assignment expanded my knowledge and skills into GRC (Governance Risk and Compliance), creating and updating policies, ITAR, and global and local regulations. It also expanded my knowledge into a lot of national regulatory standard, policies, including FEMA, NIST, SOX, ISO, financial FFIEC, and environmental, safety and emergency preparedness. I attended meetings with the Red Cross, the local city and county emergency management managers for other companies, including, Boeing, Chevron, Northrup Grumman, Mattel, Aerospace, police, fire department, the major etc. I was on a small team of six to stand up the EOC, Emergency Operation Department.
Thank you kindly for the opportunity to submit my resume, and the opportunity to possibly interview with your team.
Best regards,
Cyndee Lester
Cyndee Lester
Solutions-Centric, Enterprise Business Continuity, Disaster Recovery, & Regulatory Standard Policies
310-***-**** *********@*****.***
Highly Accomplished Specialist who expertly drives dynamic Local and global inventory, business continuity, recovery, testing. Building recovery teams and development of recovery members and IT systems to always be prepared. I Hosted Annual global Crisis exercises recovery teams exercises to ensure all teams at every level work together and understand their roles to quickly recovery and avoid downtime. I worked with all functional development, manage incident problems which included documented forms, mitigation process and forms. Prepared reports for management on all resolution status updates and the overall fix. Risk and vulnerabilities assessment control mitigation initiatives can lower downtime and identify changes to improve future processes. I created Scorecards to assist management teams with recovery status tracking and correction processes that caused the original action.
Ambitious Six Sigma Leader who skillfully use proven successful systems that break through complex projects and situations to a manageable solution that leads to company initiatives, detects, and manages outages situations; monitors performance and recommends improvements; and also performs technical analysis of networking, security, and infrastructure challenges to consistently enable state-of-the-art businesses leverage through cloud-based solutions if available.
Influential Strategist- performed synergistically multidisciplinary teams to attain goals, and position businesses for optimal success, including seamlessly liaising among cross-functional business units (i.e., Finance, EHS, IT, facility Infrastructure, Supply chain, and IT-Infrastructure.) Set comprehensive RTOs / RPOs that drive business impact analysis and process innovation standardize processes that adhere to key regulatory standards, ISO/COBIT5/ NIST/ SOX/ ISO/27001/9001, and others related to the business whether financial, manufacturing, ecommerce, etc. Create a Master Plans/with local plans included for executive staff and Recovery Leaders, and Cloud backup access
Top Performer who exhibits solutions-centric critical thinking to achieve insightful outcomes, and maintain knowledge of groundbreaking trends, seeing “the picture” at all times while thriving in quickly evolving multi-site scenarios to exceed project / operational expectations – always willing to “go the extra mile” to surpass the status quo. Key to success is Knowledge Sharing and Cross-Functional Sharing. An organization can only succeed if the members have the knowledge, understanding and training to perform and mitigate risk quickly.
Career Highlights Include:
Served as admin and innovation of enterprise emergency notification tool.
Draft procedures and updates for employees and company policies as regulatory policies evolve.
Collaborate with external vendors on governance, compliance, recovery and strict system details.
Scheduled and hosted risk assessment at the company’s remote sites for standardization with all sites.
Trained recovery teams, mentored peers, and coached all staff levels necessary on BCI and DR initiatives.
Managed the company’s recovery program, teams, training, innovative tools and configurations, and policies.
Successfully worked with SME to move 251 critical systems offsite for a more stable Resilience Program.
Assist compliance to remain within regulations policy, (i.e., ISO /27001/27002, COBIT, SOX, 9001, NIST, etc.
Cyndee Lester
Professional Synopsis
Raytheon Space & Airborne Systems (SAS), El Segundo, CA (2003 -2017)
US. Defense Communications & Electronic Warfare Solutions Provider & Innovation Space Engineering
Governance, Compliance Risk - Business Continuity & Disaster Recovery Specialist (2009 – 2017)
Capitalized on the opportunity to lead the forward-thinking development, update, maintenance, and administration of all Business Continuity (BCPs) and Disaster Recovery (DR) plans and program. Ensured programs complied with company policies and industry standards, risk management frameworks / RMFs and NIST.
Strategically steered designed, implemented, and hosted tabletop exercises training to validated plans procedures and process configurations, along with strengthen members confidence, roles, and responsibilities. Validated effectiveness of both business continuity and disaster recovery plans and prioritized the recovery list to ensure recovery success across multi-functions.
Conceptualized, developed, and conducted business continuity awareness training programs to educate co-worker and recovery teams. Applied strong leadership, communications, and interpersonal relations talents as one of two members representing Raytheon Space Division in the community. Served as member of the Business Industry Council for Emergency Preparedness and Planning (BICEPP) in collaboration with local El Segundo Mayor, Fire and Police Departments, American Red Cross, and other large organizations, U.S. Airforce Base, Aerospace, Boeing, Chevron, LAX, and Northrup.
Reduced number of data centers with new offsite environment for future stability.
Led targeted needs analysis for development of site’s business continuity program budgets.
Formalize the Disaster Recovery Program for the enterprise network infrastructure to reduce risk and pass regulatory requirement for DR program according to government contract requirements.
Reduced servers 35% by designing a new failover data center that leveraged virtualization.
Served on a board tasked with integrating key enterprise-wide business continuity considerations.
Significantly enhanced IT business continuity and completed project 25% under budget.
IT System Engineer Business Continuity & Disaster Recovery Coordinator (2007 – 2009)
Provided engineers support and backup system. Reconfigured network equipment for the new lab for special projects. Managed various systems, and ensured all the lab network connections were cabled up and cable and equipment secured from customers for customer safety and productivity. Assist engineers spearheaded initiatives to strengthen existing Business Continuity (BC) (DR) programs for multi-locations and data centers. Created the plan templates and managed the revision process and audit plans annually, and worked with external audits for functional business units. Set up Share Point website for the program for all program documents.
Network Engineer (2003 – 2007)
Played a vital role in ensuring the integrity of Raytheon’s SAS high-availability classified network LAN and WAN infrastructure to maximize performance and user-driven security. Monitored, installed, and configured comprehensive network equipment, including promptly responding to customers’ network problems from services center ticket systems.
Education & Professional Development
National University 2016
Bachelor of Science in Information Technology Management
Six Sigma Certification HAZMAT Certification Community Emergency Recovery Team (CERT)
Certified Business Continuity Professional (CBCP) DRII Recovery International Institutional
Associate Continuity Professional (ACP) Information Technology Infrastructure Library
(ITIL v3) Service Management ITAR
Professional Affiliations
Disaster Recovery Institute Information Systems Audit Control Association FEMA
Association of Continuity Professionals Community Emergency Response Team Many performances awards
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