Center Representative Call

Samantha Gibbs

*** ****** **, **********, ** ****3 ********@****.*** 302-***-****

EDUCATION

University of Delaware Newark, Delaware Associates in General Studies September 2016- December 2019

Biology

Psychology and brain science

EXPERIENCE

Infosys / Infinia Search Inc Malvern, Pennsylvania

Contract Call Center Retirement Associate May 2022- October 2022

●Explained retirement benefit plan policies, procedures, and requirements to vanguard participants

●Assisted with open enrollment and presented relevant information and documentation to participants

●Aided vanguards operations department in reprogramming terminated retirement benefits accounts

●Conducted benefit related calculations regarding withdrawal of contributions, loans, account terminations and deferred retirement

●Served as liaison between beneficiaries, participants and plan administrators handling or facilitating requests for contribution adjustments, rollovers, and other administrative changes

●Ensured retirement plans were administered in accordance with company, state, and federal guidelines and regulations

●Maintained knowledge of companies legal and regulatory changes, trends and developments affecting retirement benefits

QVC / People Share Inc West Chester, Pennsylvania

Contract Covid call center Representative September 2021- April 2022

●Entered QVC employee’s information into Human Resource system and spreadsheets using excel

●Enforced CDC regulations while handling QVC employees covid related matters

●Performed contact tracing within the QVC database arranging schedules for testing and self-Quarantine

●Collected and examined QVC employees covid medical records while taking inbound calls

●Reported to human resources regarding covid statuses of QVC employees

Harte Hanks / People Share Inc Horsham, Pennsylvania

Contract Call Center Representative March 2021- August 2021

●Answered inbound calls providing information and updates on unemployment program benefits

●Collected and examined claimant’s personal identification records for security procedures

●Managed claimants’ financial benefits editing claimant information in government program database

●Reported and investigated fraudulent activity within claimant’s accounts

University of Delaware Wilmington campus Wilmington, Delaware

Assistant Front Desk Secretary January 2019- August 2019

●Edited, organized and proofread documents for faculty meetings in Microsoft word, PowerPoint and excel

●Managed faculty mailboxes and supply cabinets while answering calls for head secretary

●Assisted faculty members during New Student Orientations

University of Delaware / Wilmington summer Scholarship Wilmington, Delaware

Summer Scholar June 2018- August 2019

●Researched safe havens within the city of Wilmington by visiting the facilities

● Analyzed public programs with Parks and Recreation in order to combat teen violence

●Created a mock experimental program within the boys and Girls club in Wilmington De

●tested the affectability of public programs within the safe havens.

●Determined programs such as “play streets” were the most effective in providing beneficial resources and activities throughout all the safe havens.

Brandywine High School Wilmington, Delaware

Assistant main and counseling office secretary September 2015- May 2016

●Organized faculty mailboxes and gave new students tours

●Proofread letters and cataloged student’s information using Microsoft word and excel

●Assisted in delivering packages and materials to faculty members

SKILLS

●Computer: Proficient in using Microsoft office, Workday, Avaya,

●Languages: English

●Social Media: Facebook, Instagram

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