JACQUELYN M. KENT

*** ********** **. ● Mooresville, NC 28115 ● 704-***-****

advvht@r.postjobfree.com

www.linkedin.com/Jacquelyn-Kent

Consumer Relations Professional

Accomplished Consumer Relations Professional with extensive experience in all facets of the customer service process. Competitive, results-driven individual with diverse management knowledge, a unique blend of analytical, communication and interpersonal skills. Passionate about learning, driving continuous improvement, developing technical aptitude and leading teams to exceed client expectations.

● Property Management ● Contract Negotiation ● Outreach Recruiting

● Team Leadership ● Maintenance Coordination ● Retail Management

● Restaurant Management ● Merchandising ● Customer Service

● Human Resources ● Marketing Development ● Event Planning Professional Experience

CIM Group ● Charlotte, NC ● 2018 - Present

Urban residential, office, and retail asset management and operational services company Epicentre, Property Coordinator, Asset Management

• Review, code, and process payment for invoices and all accounts payable in accordance with budget guidelines; generate all tenant billings and input into accounting system

• Create, enter, and distribute work orders

• Maintain on-site record in compliance with company policies; vendor/tenant Certificate of Insurance, data files, records, and reports

• Laison with third-parties including tenants, vendors, construction contractors, and security service

• Lead tenant positive relations program, assuring good public relations, tenant satisfaction, and assist with arising issues

• Coordination with lease executions, service contracts, signage

• Maintain office supply inventory

• Receive, respond to, and direct incoming phone calls and emails; greet tenants and vendorswho visit CIM office

• Receive, open, and distribute incoming mail

• Schedule meetings and travel assignments for staff and vendors

• Utilize Nexus, Yardi Voyager, and SharePoint software systems Gates Hudson ● Herndon, VA ● 2016 - 2017

Investment real estate company managing properties throughout Virginia, West Virginia, and Washington D.C.

Icon at Dulles, Leasing Consultant and Customer Relations

• Successful leasing sales to maintain gold rated (95%+) community occupancy, winning annual sales award

• Lead customer relations for all customer issues and for improvement of customer interface procedures

• Maintenance coordinator for 457-unit property, prioritizing and scheduling for property maintenance team

• Developed process improvement tools, increasing maintenance weekly workflow throughput by 20%

• Demonstrate product knowledge and essential sales techniques for recruiting prospective customers

• Utilized specialized software tools to market property and catalog confidential customer information

Key Accomplishments:

• Increased property leased percentage from 92% to 95% in 2016 over a three month period

• Improved maintenance coordination and operation through organization and team leadership

• Reduced residential issues by implementing superb customer service relationships

• Conducted resident events to maintain satisfaction and recruit potential prospects

• Developed marketing and advertising projects to acquire property awards and team building experiences Belk ● Lynchburg, VA ● 2014 – 2015

Nation's largest privately owned mainline department store company located in 16 southern states Lancôme Cosmetics, Counter Manager

• Successfully led a team counter of three to exceed numerous sales and customer satisfaction goals

• Utilized and refined interpersonal skills to handle day to day operations

• Led marketing and advertising initiatives to build a clientele to train and transfer to manager successor

• Created and oversaw on-site and in-house community events

• Full responsibility for organizing, leading, and overseeing several successful beauty events of 40+ customers The Buckle ● Charlotte, NC ● 2011 – 2012

Retailer of casual apparel, footwear and accessories with 462 stores located in 44 states Sales Associate

• Interfaced directly with clients to provide individualized services

• Successful daily marketing of merchandise in store for display to clients

• Designed example merchandising layouts and models for use at other Buckle stores

• Maintained storewide inventory to meet sales goals Rossini Pizzeria ● Concord, NC ● 2008 – 2011

Locally owned and operated small business restaurant General Manager

• Led team of 10 employees to exceed store goals and customer expectations

• Led teaching events for special needs children to educate methods of safe cooking and sanitation

• Successfully completed human resources functions, such as payroll, scheduling, interviewing, hiring, termination, recruiting, and training

• Interfaced with Health Department inspectors to ensure quality control, 100% receiving highest rating Education

University of Phoenix, Charlotte, NC

• Bachelor of Science in Psychology in 2013

• Graduated with Honors recognition

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