Customer Service Assistant Manager

Curriculum Vitae

PERSONAL DETAILS:

Name : VIJAY KUMAR

Date of Birth : 10-11-1993

Gender : Male

Marital Status : Single

Nationality : Indian

Address. : T 83 PATEL NAGAR Kanpur nagar 208007(UP) Contact Number : 896*******, 738-***-****

Email ID : ********@*****.***,

CAREER OBJECTIVE:

Looking for an opportunity to utilize my best skills experience and education in logistics, freight forwarding, sales & operations, purchase & supply chain management industry

CORE COMPETENCIES

Excellent negotiation skills, convincing power & ability to manipulate the people for mutual benefits

Capable to close pending customer related issues/ outstanding by identifying the blocks and communicating the case report to management along with suggestions.

Directly Handling Exportsfrom USA, Far East & Europe Trade lane and Booking 40HC and 20DV FCLs / Month

Possess strong business acumen in executing export- import forwarding, L/C as well as custom clearance, total logistics and warehousing deals.

Developed KPI reports, MIS reports for new Business units like Free Zones, SEZ, SIDCOs& Industrial Areas

ACADAMIC QUALIFICATION :-

M.B.A(Marketing and Operation ):. From Meerut University in 2018 M.A : from Kanpur university in 2017

B.Sc. : from Kanpur university in 2013

Intermediate : from U.P Board in 2009

High School : from U.P Board in 2007

WORKING PROFILE:

Organization : UDAAN B2B ONLINE PVT LTD

Duration : Nov2016 to 10 march 2018

Designation : Sales Executive.

City :. KANPUR NAGAR

Organization: UPS EXPRESS PVT LTD

Duration. : 15 March2018 to feb 2021

Designation :. Account Executive- Bussiness development City :. KANPUR NAGAR

Organization :. DTDCEXPRESS LTD

Duration. :. March 2021 to July 2022

Designation : Assistant manager-Export sales

City :. KANPUR NAGAR

Organization :. SAMSARA GROUP

Duration. :. August2022 to till date now

Designation : Executive- Exports sales and CSU

City :. KANPUR NAGAR

1. Sales/ Business Developments, Operations & Customer Service.

• Conduct basic marketplace intelligence and research to map business potential of existing customers as well as identify new customers for Customs Brokerage, Freight Forwarding and Logistics Services.

• Assesses and organizes logistics in terms of transport requirements, receipt, handling, storage and distribution of relief items and establishes proper warehousing and recording systems including assets.

• Trade lane & Customer base developments for Air & Sea Freights to / from FAR EAST, U.S.A & majorly Europe.

• Establishes a detailed procurement program plan to determine appropriate specifications of required items, according to established guidelines and procedures and in coordination with Supply Management

• Participate in identifying corporate sales planning and strategies for Shipping services

• To increase the profitability of the company through cross selling and deep selling of the organizations product offering across freight forwarding / transport, contract logistics and customs clearance Etc.

• Keeping close eyes in growth and developments of Industry as well competitors to reform our services.

• Respond to RFQs, RFIs, belongs to Freight Contract, Warehouse and Container Freight Station.

• Identifying potential suppliers, visiting existing suppliers & building / maintaining good relationships.

• Negotiating and agreeing contracts and monitoring their progress - checking the quality of service provided.

2. Operations

• Deal with and overcome objections rose by customers and ensure solutions are in sync with customer expectations

• Develop pricing and business models based on customer needs for all his requirements.

• Keeping close eyes and level of service to customer provided by operation and customer services team.

• Collating all client information, sales meets and other vital information onto the sales tracker and ensuring the team also completes the same within stipulated timelines.

• Responsible for accounts receivable collections and bad debts resolution. Coordinates Incoming and outgoing Shipping activities to ensure accuracy, integrity and condition of shipments.

• Reviews shipping notices, bills of lading, invoices, orders and other records to determine shipping schedules utilizing knowledge of shipping procedures, routes, and rates.

• Trade lane development for Air & Sea Freights to / from China Europe & U.S.A.

COMPUTER Skills:-

Proficient in Microsoft Office, specifically in Outlook, MSWord, Excel and PowerPoint & presentation of Data Workable knowledge of SAP, MIS and PERSONAL ATTRIBUTES

• Self-motivated, Proactive, Self-starter and a Good team player

• Professional image, polished presentation, Physically and Psychologically Strong Personality

• Creative and productive approach towards challenges for competition in Marketand Industry

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place:Kanpur Vijay Kumar

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