Customer Service Assistant Manager
Resume:
ROBYN Johnson
Queen City, TX, *****, US
***********@*****.***
Work Experience
Brookshires, Cashier
/01 - /01
Sonic Drive-In, Assistant Manager
Take inventory and calculate product loss and/or gain Create a healthy competitive environment while preserving focus on team work
Send out orders in a proper and timely manner
Promote a positive atmosphere of a not just good, but Sonic good for each customer to receive an exceptional experience Enter deposits, paid outs and other transactions in the computer
Resolve customer complaints quickly while maintaining positive customer relations
Monitor and make appropriate adjustments to staffing levels during assigned shift
Encouraged/motivated crew members to maximize potential in the workplace
Managed, trained, monitored and coached crew members, carhops and skating carhops
Making sure everyone on shift does the same things Developed daily food preparation and production list of tasks to be performed by kitchen staff
Rotated everything to ensure fresh food every time Assist in hiring crew members to employee quality standards Hire, train, direct, motivate and manage crew members with emphasis on product quality and customer service satisfaction Cleaning fryers, ice cream machine, and slush machine Responded and resolved guest requests and complaints Perform in workplace sanitation dealing in all aspects of cleaning the store from food-prep areas to the floors and office areas
Making sure everything is running properly during business hours
Providing every customer with outstanding service
10/01/1998 - 11/01/2016
Walmart supercenter, Customer Service Leader
Research, compile, and prepare reports, manuals,
correspondence, or other information required by
management or governmental agencies.
Interpret and communicate work procedures and company policies to staff.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Discuss work problems or grievances with union
representatives.
Arrange for necessary maintenance or repair work.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Train or instruct employees in job duties or company policies or arrange for training to be provided.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Education
1995
Texas High School, High School in General Studies
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