Customer Service Associate

Em Bays

**** ***** **. **** 415-***-****

Marion, IL 62959

*******@*****.***

HR and Logistics Specialist

Proven leadership that ensures quality, success, goal attainment, and customer service.

This professional has served 20 years in the field of management and leadership. She has a proven track record of people development, and customer satisfaction. Experiences and achievements have been realized in the implementation of goals and people leadership. This dynamic Leader has the unique ability to be creative while following company policy, procedures, and philosophy. Her skills have served in start-up environments, as well as long term assignments. This polished professional builds strong relationships through superlative communication skills. She is seeking a new opportunity to share her experience and skills in a challenging environment.

SELECTED ACHIEVEMENTS

Three successful years of staffing ODC in non peak and peak periods, from 75 up to 300 positions per year.

Managed staffing budgets in many diverse environments.

Maintained and executed associate files and administered accountability in the areas of attendance, performance, and behavior.

Recruited and placed candidates in many different environments to include Care Centers.

Ensured all OSHA files and regulations were kept and administered to regulatory compliance.

Successfully ran warehouse and Inventory Control departments.

Implemented processes at company’s newly acquired store as AGM

CORE COMPETENCIES

Recruitment Satisfaction Process Re-engineering Creative Thinking Budget Management

Results Driven Logistics Professional Associate Relations Quality Assurance

Customer Service Associate Retention CSC Experience Diversity Appreciation

PROFESSIONAL EXPERIENCE

Andersons Furniture/Distinctive Interiors 11/20-Present

Assistant General Manager

Over 100,000 square ft locally owned furniture store serving all of southern IL.

Ran all aspects of warehousing and furniture delivery

Utilized Profit Systems for POS and Inventory functions

Oversaw Scheduling Department

All HR functions on an as needed basis

Promoted to AGM position after the purchase of newly acquired store

Responsible for all

Implemented accountability action plans

Dillards 10/18-11/20

Business Development Manager

Upscale department store chain with 282 stores in 29 states.

Lead Home Store team in sales, receiving and visual functions

Maintained excellent level of customer service

Coordinated special events store wide regarding activities, refreshments and horderves

Quarterly employee evaluations based on sales goals, attendance and attitude

Daily, weekly, quarterly reporting of sales to store manager

Administered corrective action as needed

Restoration Hardware 10/11-01/14

DC Senior Operations Manager

Tri-Channel premier home retailer with 6 distribution centers, 97 retail operations, and 1 billion in yearly sales.

Effective leadership in Put-Away, Picking and Special Projects

Developed SOP’s, and departmental goals in startup atmosphere

Maintained all aspects of Safety including training all personnel on Order Picker, Turret, Electric Pallet Jack and Sit-down Forklift

Tracking daily, monthly and quarterly UPH and CPU

Developed hourly associates and leads. Responsible for promoting 3 hourly associates to leads

Administered corrective action as needed

Implemented accountability action plans

Allines Staffing

Restoration Hardware Ohio DC– Onsite Temporary Associate Management 5/08-10/11

Tri-Channel premier home retailer with 3 distribution centers, 97 retail operations, and 638 million in yearly sales.

Maintained all aspects of recruiting, interviewing and placing qualified candidates in up to 300 open positions

Recruited supervisory and management personnel

Conducted on-boarding and orientation for all new placements

Monitor individual attendance and performance for all associates

Report hours and billing costs daily, weekly and quarterly, and processes payroll

Responsible for all HR functions relating to the temporary associates

Resolves client and/or employee concerns

Administered employee evaluations and counsels on productivity/ accuracy/ etc.

Provide safety orientations and training on industrial equipment

Complete workers compensation reports along with accident investigations

Ensure safety procedures and guidelines are being followed

Periodic job shadowing to maintain accurate job descriptions

ABX Air / DHL 6/06-5/08

Expeditor

The DHL / ABX is a international transportation company with distribution and logistics hubs around the world serving 120,000 locations in 220 countries. DHL also offers special express and logistics services to customers.

Effective leadership in two 3rd party accounts to include shipping, receiving, returns, and embroidery

Implemented production strategies consisting of setting expectations, motivating employees and tracking results

Daily and weekly reporting of hours and productivity

Trained employees on forklift, order picker and reach truck

Developed SOP’s for various operations

Administered corrective action as needed

Staffmark Staffing Agency 8/02-6/06

Onsite Manager / Value City Furniture

A Leading home furnishings retailer, Value City Furniture (VCF) us operated by American Signature and its part of a large network of over 130 superstores, in (20) US states, in the Southeastern, Midwest, and East regions of USA.

Recruited, interviewed and placed employees in temporary and full time positions

Trained and stayed current with employment laws and procedures as well as administered basic employment law training sessions

Maintained approximately 40 distribution clients with 300+ temporary associates. Worked with clients while both on-site and from a branch level

Processed payroll using Kronos

Monitored production and training of employees. Counseled employees on production, attendance and accuracy

New hire orientations and training

Tracked billing and created client invoices accordingly

Client production meetings to determine spikes and decreases in volume

Performed on-site incident reports along with internal workers compensation investigations

Maintained regional and branch sales quotas

AFFILIATIONS

Chamber of Commerce

Economic Development Commission

United Way

PROFESSIONAL DEVELOPMENT

Certified OSHA Safety Trainer

Diversity Appreciation and Management Training

Ethics, Leadership, and Compliance Seminar

{HR, Harassment, HIPAA, Employment Law} Training

Labor Relations / Violence in the workplace training

SKILLS

Microsoft Office Word, Power point, Excel

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