Call Center Customer Service

Alice J. Shepler

**** **** ********** ******

Wichita, Kansas 67203

316-***-**** or cell 316-***-****

E-mail: *******@***.***

Previous Employment:

**-**** ** *******

NORC of Chicago

Job Description: Surveys for Government

Calls made nation-wide and entries made in computer.

8-6-06 to 3-31-15

FSI, 2210 S. Edwards, Wichita, KS 67213

Job Description: Bookkeeper

Used Passport Computer System, for Accounts Payable, Receivables, Various.

Switched to QuickBooks in 2008, Payroll, 1099’s, Answer Phones, Other Duties as required-Greeted guests, made coffee, etc.

9-15-05 to 4-17-06

H & R Block/Neighborhood Income Tax Service

Took tax course and worked both places.

4-10-89 to 7-14-05

Plastic Fab, 1650 South McComas, Wichita, Kansas 67213 - 316-***-****

Job Description: Estimating Coordinator

Scrutinized all requests for quote, using system called Jobscope, AS/400. Maintained reports, following through for due dates. Researched government web sites for solicitations and sent government quotes.

Relieved receptionist periodically on multi-line phones. Customer service.

Reason for leaving: Restructure which eliminated estimating.

1-15-80 thru 12-15-88

Self-employed

Shepler Enterprises, which consisted of three restaurants and dry cleaners

All phases in operation of businesses, including inventory, ordering of supplies, cost analysis, payroll, customer service.

Reason for leaving: Sold businesses to return to Kansas due to husband’s health.

12-30-70 thru 12-30-80

Plastic Fab, 1650 South McComas, Wichita, KS 67213 - 316-***-****

Job Description: Office Manager

Duties:

Supervised three other office employees, payroll, billing, 941 quarterly payroll reports, government billing, including knowledge of DD-250’s,

Answered phone, handled confidential matters, letters, indoctrinations, exit interviews, EEO reports, OSHA, accident reports, and ordered supplies.

Reason for leaving: To move to Colorado and start our own businesses.

My skills include good communications with customers, telephone skills, use of computer, including Microsoft Word and Excel. I’m never off for sick days, and I work well under pressure. Other information needed, please call 316-***-**** or 316-***-****.

My education consists of a high school diploma, some college courses, but no degree, and many computer classes and classes from H & R Block, as well as bookkeeping classes for Passport Systems, JobScope AS400, and QuickBooks.

In November, 2014, I started working for LiveOps, a call center, in which inbound calls were taken for mostly TV purchases, and I worked for Skypes-Alpine, also a call center, on a part-time basis.

References:

Moselle Stover (Previous Employer)

West Sand Plum

Wichita, KS 67212

Phone: 620-***-****

David Steiner (Supervisor)

Plastic Fabricating Co., Inc. (Company no longer in existence)

1650 South McComas

Wichita, KS 67213

Phone: 316-***-**** (Residence)

Carol Hilbert (Employee)

Plastic Fabricating Co., Inc.

1536 N. Glenhurst

Wichita, KS 67212

Phone: 316-***-****

Contact this candidate