resource management, EHR ambulatory support, revenue cycle workflows
Resume:
MICHELE STEWART
EDUCATION
MARYLAND UNIVERSITY
College Park, MD
NORTH CAROLINA
CENTRAL UNIVERSITY
Durham, NC
PRINCE GEORGES
COMMUNITY COLLEGE
Large, MD
HEALTHCARE PROFESSIONAL
EXPERIENCE
DIRECTOR, AMBULATORY INFORMATICS SUPPORT
ADVENTIST HEALTHCARE 2013-2023
Built an ambulatory support team from the ground up, overseeing communication, training and support of all ambulatory EHR and ancillary applications used in the 300+ clinics associated with 21 Adventist Health Hospitals.
• Staffed both New Employee and New Provider EHR orientation, my team trained over 250 providers and 600 new employees in 2022 alone.
• Worked closely with corporate executive leaders (COO, CFO and CMIO) to ensure alignment of implemented products and provider and staff workflows.
• Managed a diverse team across four states, (California, Oregon, Washington and Hawaii).
• Implemented tools (TEAMS, Bomber, Jabber) that enabled a team of remote associates to collaborate in supporting providers across the Adventist Health Enterprise.
• Managed lab integration projects across the enterprise (Quest, Labcorp, DLC and CLH)
• Built working relationships with Network executives to create standard education used to train clinic providers and their staff.
• Implemented assessment tools to provide clear direction and guidance for growth within the Ambulatory Informatics Support Team. COMPANY NAME 2016 - 2018
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi euismod ornare mattis. Curabitur rutrum fermentum diam a feugiat. Maecenas porta ligula non nunc ACCOMPLISHMENTS
Managed a team of 25 associates, with a program budget of $3M. Optimized enterprise MA (medical assistant) workflow, collaborated with Cerner Corporation to review and optimize the workflow of over 1500 Medical Assistants. We saw a 33% decrease in Active Time per Patient, saving 18,100+ hours in one month’s time across 1114 users. Served as the operations liaison with network and corporate executives
(COO, CFO, CMIO, Admin Directors of Operations and Medical Directors) to ensure alignment with corporate workflow and process initiatives and standards.
Implemented Practice Management Software for a large multi-specialty medical provider group increased A/R by 5%.
Operated as a strategic business partner to physicians and operations in identifying gaps and solutions for both small- and large-scale initiatives. Worked with the Medical Director and the Utilization Review Nurses to develop a comprehensive Referral Processes Policies and Procedures to be used by the medical staff of a large Arizona medical provider group reducing referral TAT from 1 week to 48 hours.
SKILLS
PROFESSIONAL
People Management
Excellent Communicator
Team building
APPLICATION SKILLS
Microsoft Word
Microsoft Excel
Microsoft Power Point
CERNER
Allscripts
GE Centricity
INTERESTS
Travelling
DIY projects
Pilates
************@*****.***
Vacaville, CA
LinkedIn.com/in/mstewart0509
EXPERIENCE (CONTINUED)
CLINICAL APPLICATION MANAGER
DIGNITY HEALTH 2009-2013
Managed the Clinical Application staff responsible for both support and implementation of the EMR and practice management systems across multiple regions for Dignity Health (formerly Catholic Healthcare West).
• Developed a support maintenance process to ensure physician application issues are addressed in a timely manner.
• Created metrics for managing support tickets created using Remedy
• Managed the physician support desk responsible for Level 1 support, including provider/user provisioning, EMR and Practicing Management workflow, and triaging to Level 2 and 3 supports.
• Assisted in the transition of the Clinical Application Support Team into the Corporate Dignity IT environment.
CLINICAL INFORMATICIST
DIGNITY HEALTH 2009 - 2013
Oversaw key operating metrics to ensure quality management for clinic and systems operations. Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices.
• Coordinated CHWMF and CHWIT resources for effective technology deployment.
• Identified physician training needs and formalized training programs to support clinic operations.
• Researched business requirements, defining outcomes and measureable results.
• Oversaw mergers and acquisition integration, managing all stakeholder expectations.
• Provided expert technical leadership to highly visible, sensitive and multi- faceted projects.
ELECTRONIC DATA INTERCHANGE (EDI) PROJECT MANAGER
GE HEALTHCARE CALIFORNIA 1998-2009
Coordinated and managed internal and external resources to ensure successful implementation in both small provider groups and large billing services, nationwide for a $17B global unit of GE Healthcare (formerly IDX Systems Corporation)
• Analyzed customer needs and provided direction during the GE Centricity EDI implementation process.
• Participated in initial client kick off calls to review and verify the contents of the contract and ensure both the expectation of the client and GE were met.
• Worked with clients to identify and resolve their claims rejections from both the clearinghouse and the insurance payers.
• Built strong relationships with technical staff to manage the connectivity for EDI clients and ensure the smooth tranition of claims and retrieval of remits to and from insurance payers
• Reduced TAT for resolving claims rejections from 14 days to 24 hours with the implementation of online EDI processes.
PREVIOUS WORK
EXPERIENCE
IDX PRODUCT SPECIALIST
GE HEALTHCARE
1998-2009
SENIOR SYSTEMS ANALYST
HEALTHNET FEDERAL SERVICES
1995-1998
MANAGE CARE
COORDINATOR
THOMAS DAVIS MEDICAL
CENTERS
1993-1995
ACCOUNTS RECEIVABLE
SUPERVISOR
SOUTHWEST MEDICAL
ASSOCIATES
1991-1993
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