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Call Center Executive Account

Location:
Kendall, FL, 33176
Salary:
$80,000
Posted:
March 12, 2023

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Resume:

GLENN FLEISHER

***** ** **** ***** *****, Florida 33176 305-***-**** advvfn@r.postjobfree.com

CAREER PROFILE

Award-winning and results-driven Sales and Marketing professional with 20+ years of diversified experience combining new business development and strategic client retention in Financial Services, Mortgages, Technology and Human Resources in primarily Fortune 500 firms. Client Relationship Management, New Business Development, Strategic Sales Plans, Mortgage Expertise, Revenue Production, Executive Account Management, Consultative Problem Solver, Key Account Cultivation, Customer Service Excellence, Direct B2B Sales, Human Resources, Negotiator, Market Analysis, Project Management, Microsoft Office-Suite, CRM-Salesforce

CAREER HIGHLIGHTS

Originated over 1,500 new mortgage clients since 2001 and $740MM in closed volume

Initiated, negotiated and closed $50MM joint venture as exclusive preferred mortgage lender

Saved HR firm $2.5MM in staffing budget by implementing new contract recruiting model

Captured and closed three key win-back Fortune 1000 clients, signed 3-year $32MM contract

Earned numerous prestigious President’s Club, Leader’s Club and Diamond Club distinctions

PROFESSIONAL EXPERIENCE

Freedom Mortgage

Senior Loan Advisor, Miami, FL (01/21-Present)

Originated residential mortgage loans from various clients in high volume call center

Surpassed revenue goals by 46% and closings by 29% annualized; ranked top 15%

Achieved 98.5% quality assurance rating; ranked top 10% for 6 consecutive quarters

RugGear, Americas

Regional Business Development Manager-Technology(05/2020 – 12/2020) Managed and trained three Account Managers in the acquisition, retention and marketing of telecommunications technology products and solutions for diverse industry clients

Awarded “Top Business Leader” and “President’s Club”-Top 1% highest revenue/market share

Led #1 ranked team: secured 112 new clients; 139% to goal revenue of $6.2MM; QA: 96.5%

Loan Depot, Inc., Miami, FL

Loan Consultant (09/2018 – 04/2020)

Initiated, built and developed partnerships with realtors, CPA’s and physicians. Leveraged these partnerships to increase clientele, revenue and unit growth. Top 25% ranked-fundings

Increased new funded revenue by 104%, increased new realtors by 36 and referrals by 110%.

Union Home Mortgage Corp., Miami, FL

Senior Loan Consultant (02/2018 – 09/2018)

Originated and closed conventional, jumbo, government, foreign national and private loans

Generated $11MM volume Q3, 2018; top 20% producer. Exceeded sales quota by 101%

Metro Fund, Inc., Miami, FL

Home Loan Advisor(08/2017–02/2018)

Consulted with clients about financial goals, mortgage objectives, products and processes

Surpassed monthly sales goal by average of $1.4MM monthly; top 10% rank 2

Fifth Third Bank, Coral Gables, FL

Home Mortgage Consultant (03/2017–08/2017)

Recruited to originate residential loans for High Net Worth clients. Trained bankers, realtors and financial advisors on all aspects of mortgage process. Presentations made to 6 firms and 300 agents

Originated and closed 16 new jumbo loans; volume of $32MM; personally ranked top 20%

Everbank, Coral Gables, FL

Senior Loan Officer (07/2016 – 05/2017)

Expanded strategic internal book of business with new realtor, banker and attorney clients

Increased personal fundings to $19MM revenue in new market; 108% to actual quota

Negotiated with Fortune 100 CEO and staff to be preferred lender for domestic relocations

Paramount Residential Mortgage Group, Miami, FL

Mortgage Loan Officer (12/2015– 04/2016)

Consulted and advised clients about purchase and refinance loan programs and processes

Exceeded 121% of sales quota, increased number of new client’s by 62% and referrals by 24%

Wells Fargo Bank, NA, Miami, FL

Home Mortgage Consultant, (07/2014-09/2015)

Consulted and advised clients; analyzed and presented loan options, benefits and solutions

Leveraged internal and external clients; increased funding’s $26MM and QA to 96.5% for tenure

Awarded numerous area and regional excellence distinction for sales and customer service

Chase, Miami, FL

Private Mortgage Banker, (09/2013-06/2014)

Internal branch partner to two affluent branches; interacted with clients, bankers and advisors.

Generated $32MM in new revenue to branches, ranked top 20% personal production

ADDITIONAL EMPLOYMENT

Countrywide Home Loans, Vice President-Branch Manager, Miami, FL

IndyMac, Vice President-Branch Sales Manager, Miami, FL

Watson Wyatt Worldwide, Talent Management Director, Bethesda, MD

AT&T, Senior Account Consultant, Miami, FL

Salomon Brothers Inc., Human Resource Business Partner, New York, NY

M&M/MARS, Sales Personnel Supervisor, Hackettstown, NJ

EDUCATION

The University of Florida, Gainesville, FL

Bachelor of Science in Business Administration, Marketing Fairleigh Dickinson University, Madison, NJ

Masters coursework in Management and Human Resources

PROFESSIONAL LICENSES

Mortgage Loan Originator, NMLS 352782, Licensed: 2002

Realtor-Associate, Florida-#SL629987, Licensed: 1995

FINRA-Series 7, General Securities Representative, Licensed: 2010(inactive)



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