Professional Customer Service
Resume:
FNU NANCY
Springfield, Virginia
US
Mobile- +1-571-***-**** E-mail: ***********@*****.***
Career Objective:
To gain first hand exposure in the corporate environment where I can hone my
Professional Skills and grow with the organization where learning, sharing knowledge
and teamwork are the objectives of the organization.
Professional Experience:
ANDYS CAFÉ & BAKERS, INDIA
Sales, Purchase and Service Manager – September 2018 till January 2023
Job Responsibilities:-
Handling and resolving customer complaints regarding a product or service
Setting discount rates and determining price schedules
Preparing sales budgets and projections and approving expenditures
Developing and maintaining relationships with key customers
Responsible for overall purchase
Provides leadership to sales team
Performs other duties as assigned
NOOR BANK, U.A.E
Sales and Service Officer – JAN 2012 till AUG 2016
Job Responsibilities:-
Build and deepen relationships with existing Priority Customers to achieve increase in share of revenues.
Assisting Relationship Managers in opening priority accounts on system.
Effectively meeting customer expectations and handling/ reduction of customer complaints.
Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
Have complete knowledge of the customer base in terms of the profile, demographics & assets in the Bank and in other places.
Serve as the one-point contact to the High Net Worth customers of the Bank.
Helping the clients in various transactions related to their account-transfer of funds, issuing manager’s checks, reissuance of check books, debit cards etc.
Processing and checking the forms received from the client for Initial Public Offerings offered in the bank-Dubai Parks and Resorts
Effectively performed procedures to detect fraud, money laundering and theft
R.A.K BANK DUBAI, U.A.E
Bank Assurance Department – (Tele Sales) Feb 2010- JAN 2012
Job Responsibilities:-
Handling the sales of Motor Insurance, Individual life insurance products
Preparing and verifying the documents.
Working with MIS Sheets.
Dealing with new and existing customers.
Cross selling of various kinds of banking products.
Building a solid client pipeline through referrals and focused efforts to create awareness and preferences.
Achievements:
Rated Exceptional for the year 2010 -2011.
In 2010-2011 achieved 200% of yearly budget.
Initiated cross sell of other bank products in RAK Bank
Achieved productivity of 70 policies each month.
“Award of Excellence” for each month from August 2010 – Dec .2011.
NATIONAL BANK OF DUBAI, UAE
Documents Verification Assistant - May 2007 until Dec 2007
Job Responsibilities:-
Verification of the documents required for opening the individual category accounts in bank as per bank requirements.
Verification of the documents required for opening the company accounts in bank as per bank requirements.
Checking all the documents required for opening an account and reporting the discrepancies.
Preparation and the submission of the reports.
Reconciliation of ATM entries.
Worked with CAPS and handled the account opening.
A.P Singh & Associates Jalandhar (India)
Accountant (Aug 2005 To Aug 2006,1st July 2008 To 31st july 2009
Job Responsibilities:-
Preparation of financial statements of business organization and auditing the financial statements
Internal audit of the books of account
Reconciliation of bank statement
Filing of income tax and indirect tax returns
Examination of the mathematical accuracy of financial statements and detection and prevention of errors in financial statements
.
Education Credentials:
2003-2005 Post graduate diploma in financial management
N.M.I.M.S (Mumbai)
2000-2003 Bachelors in Information Technology (B.I.T)
Guru Nanak Dev University, INDIA
Other Information:
Passport Status : Valid Indian Passport
Visa Status : US Permanent Resident
Computer Proficiency:
Proficient with Microsoft Word, Excel and PowerPoint
Composed and sent over 150 emails a week using Microsoft Outlook
Created and formatted simple office budget spreadsheets on Microsoft Excel
Wrote, edited and formatted documents on Microsoft Word
Organized tasks using Google Calendar
Personal Information:
D.O.B. : 27th August 1982.
Nationality : Indian.
Marital Status : Married
Languages Known : English, Hindi & Punjabi
Hobbies : Music, Movies.
Nancy
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