Customer Service Sales Associate
Resume:
Mark R. Borjorquez
Chino Hills, California 91709
Email: ***********@*****.***
Dear Sir or Madam:
The enclosed resume highlights the excellence of my many years in customer service, management and high-end sales experience. My job duties included structuring and closing automotive deals and interfacing with the public on a daily basis.
At this point, I am interested in a new challenge. My goal is to join your company in a position in which I can demonstrate my strong leadership abilities, high energy, and ability to develop and maintain positive working relationships with our valued clientele as well as management, colleagues and employees. My previous employers and customers regarded me as highly professional while approachable and capable of handling the most challenging situations with dignity and solution-focused approaches.
I am enthusiastic about your company and the opportunities it presents. Based on my success and earned reputation for building a loyal and satisfied repeat clientele, I believe that I can bring my dynamic performance, high productivity and exceptional customer service to your company. I would appreciate the opportunity to discuss my background in greater detail in a personal interview.
Sincerely,
Mark R. Borjorquez
Attachments
Mark R. Borjorquez
2556 Pointe Coupee
Chino Hills, California 91709
Email: ***********@*****.***
SUMMARY
Sales, management, and financing professional with over 25 years of experience, including 20 years of success in high-end sales.
Proven record in closing sales achieved by a strong customer focus based on establishing and maintaining customer loyalty and satisfaction. EXPERIENCE
PUENTE HILLS SUBARU, City of Industry, CA 2020 - PRESENT
• PORTFOLIO/FINANCE AND INSURANCE MANAGER
• Collaborate with the Service and Sales department’s previous clients to retain business and address any issue they may have.
• Once the customer has selected a vehicle, I work with them from start to finish, which includes submitting credit applications for approvals, typing contracts, handling all DMV paperwork and submitting their deal to the bank for funding
• Determine each prospective customer’s preferences by asking questions and listening to their responses
• Anticipate client concerns and roadblocks to overcome obstacles that could delay customers’ decision
• Maintain an owner follow-up system to develop repeat and referral business
• Provide excellence in customer service to ensure loyalty and satisfaction CHINO HILLS FORD, Chino, CA 2019 – 2020
• Client Advisor/Sales
• Prospected, established appointments, and developed a clientele in the sale of FORD vehicles
• Determined each prospective customer’s preferences by asking questions and listening to their individual needs and preferences
• Anticipated client concerns and roadblocks to overcome obstacles that could delay customers’ decision
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty and satisfaction LONG BEACH BMW/MINI COOPER, Long Beach, CA 2017 – 2019
• F & I- Manager
• Completed all legal paperwork in vehicle purchase transactions
• Arranged financing for customers
• Prepared DMV documents
• Offered automotive aftermarket products such as extended service contracts, anti- theft and other devices
• Anticipated and promptly responded to client concerns in order to overcome obstacles that could delay customer’s decision
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty and satisfaction NICK ALEXANDER IMPORTS, BMW IMPORTS, Los Angeles, CA 2015 – 2017
• Lease Portfolio Manager
• Prospected, established appointments, and developed a clientele of VIPs in the sale of BMW vehicles
• Desked and closed own deals
• Determined each prospective customer’s preferences by asking questions and listening to response
• Anticipated client concerns and roadblocks to overcome obstacles that could delay customers’ decision
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty and satisfaction McKENNA BMW, Downey, CA 2013-2015
• Client Advisor/Sales
• Prospected, established appointments, and developed a clientele of VIPs in the sale of BMW vehicles
• Determined each prospective customer’s preferences by asking questions and listening to their responses
• Anticipated clients’ concerns to overcome obstacles that could delay customers’ decision and closing of deals
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty and satisfaction PENSKE MERCEDES, West Covina, CA 2009-2013
• Sprinter Floor Manager
• Prospected/established appointments, and developed a clientele of VIPs, celebrities, and key business executives in the sales of Sprinter Vans.
• Desked and closed own deals
• Managed inventory and coordinated dealer trades
• Determined each prospective customer’s preferences by asking questions, listening and promptly responding to their needs and preferences
• Maintained current information regarding Sprinter Vans, competitive features and accessories
• Developed sales strategies and presentations
• Anticipated client concerns to overcome obstacles that may delay customer’s decision
• Developed private clients and broker relationships to develop fleet sales
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty and satisfaction NICK ALEXANDER IMPORTS, BMW IMPORTS, Los Angeles, CA 2004 – 2009.
• Client Advisor/Sales
• Prospected, established appointments, and developed a clientele of VIPs in the sale of BMW vehicles.
• Determined each prospective customer’s preferences by asking questions and listening to response
• Anticipated client concerns and roadblocks to overcome obstacles that could delay customers’ decision
• Maintained an owner follow-up system to develop repeat and referral business
• Provided excellence in customer service to ensure loyalty
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ENVIRONMENTAL AUDIT, INC. Placentia, CA 2001 – 2004
• Computer Automated Drafting Technician
• Developed reports and complex presentations for the AQMD and other government agencies using large scale Printing equipment
• Created schematics and diagrams working with architects and engineers
• Accompanied company president and sales representatives in the field to provide technical information to clients
ADDITIONAL JOB EXPERIENCE
• Awarded Employee of the Quarter for a total of 7 times
• Sales Associate at METRO NISSAN Montclair, CA 2000 – 2002
• CAD Technician CHEVRON ENERGY SOLUTIONS Pasadena, CA 1999 – 2001
• Leadman in shipping with Golden State Foods 1985 – 1998 ACHIEVEMENTS:
• Top Salesperson in 2005, 2006, 2007, 2009 (Nick Alexander Imports)
• Employee of the Quarter for a total of 7 times (Nick Alexander Imports)
• Employee of the Year Award (Golden State Foods)
SPECIAL TRAINING / COMPUTER SKILLS
• AutoCAD - MTI COLLEGE Orange, CA 1998
• ADP
• F & I Pro
• Dealer track
• Microsoft Word/Office/Outlook/Excel
Outstanding references from former managers available upon request
Contact this candidate