Program Manager

PROFESSIONAL SUMMARY

Technically Sound Program Manager with more than 10 years of experience with a proven ability in designing, process optimization and improving System/ Data Architecture in various frameworks such as Waterfall, Hybrid, Scrum, Kanban, and Six Sigma. I have experience working in the Banking domain. Can collaborate with senior leadership and software development teams to identify needs, define strategy, and guide the delivery of tools, systems, and interfaces. Has experience working on numerous projects and delivering high quality software on schedule and on budget. I have in-depth knowledge of System Architecture, Web-services, Microservices, Data mapping, ETL, and API’s. Knowledge of Monolithic Architecture, 3-Tier Architecture, Service Oriented Architecture and Microservice Based Architecture.

In-depth understanding of Software Development Life Cycle in both Waterfall and Agile environments

Proficient in analyzing the current state of the system and enhancing the system using techniques such as Gap Analysis, Impact Analysis, Document Analysis, Reverse Engineering, and Interface Analysis.

Knowledge of Service-oriented architecture and Micro service architecture.

Developing predictive models, forecasting and analytical optimization techniques.

Experience with anomaly detection and developing forecasting/predictive models.

Experienced in Writing Business User Stories and Technical User Stories using the INVEST criteria.

Excellent analytical, coaching, mentoring, technical and problem-solving skills.

Leveraging Agile methods with business initiatives to deliver quantifiable results that are sustainable.

Participating in various Scrum planning: Sprint Planning, Daily Scrum, Sprint Review Sprint Retrospective, PI planning, Iteration Planning, Team Backlog Refinement, Daily Stand Up, Iteration Review and Iteration Retrospective.

EDUCATION

Business Analytics Program, Harvard Business School Online

Master of Science in Business Analytics, Texas A&M University

Master of Business Administration (MBA), Obafemi Awolowo University

Bachelor of Science in Demography and Statistics, Obafemi Awolowo University

CERTIFICATIONS

Certified Business Analyst Professional (CBAP)

Project Management Professional PMP, PMI-PBA, PMI-ACP, PMI-SP, PMI-RMP

Expert Scrum Master Certified (ESMC) ● Agile Expert Certified (AEC) ● Scrum Master Certified (SMC)

Scrum Product Owner Certified (SPOC) ● SCRUM study Certified Trainer (SCT)

Six Sigma (Yellow, Green, Black Belt & Master Black Belt)

Oracle Database: SQL Fundamentals ● Oracle Certification Program -OCA

AWS Solution Architect (In-view)

TECHNICAL EXPERTISE

Documentation Tools

iGRAFX, SIGNAVIO, MS Visio, SharePoint,

Management Tools

JIRA, SharePoint, Rally,

Languages

HTML, XML, R, SQL,

Project Methodology

Agile, Waterfall, Six Sigma & Kanban

BI reporting tools

Tableau, IBM Cognos, ggplot2, IBM Watson

PROFESSIONAL EXPERIENCE

USAA

Program Manager/ Enterprise Sr Process Engineer 04/ 2020- 12/2021

Project Scope: The program aimed at Optimizing, Documenting and Standardizing Regulatory Relations Issue and Response Management of Confidential Supervisory Information (Special Handling) and Non-CSI Supervisory letters.

Responsibilities:

Worked as the Enterprise Process Engineer for Issue Triage and Findings Optimization Project.

Enterprise Process Engineer for Regulatory Exam Management Project.

Business Analyst for PMO A2 QA/QC Project.

Worked as a Business Analyst for Documenting and Standardizing Ongoing Supervisory Request and Review Process Project.

Worked as the Enterprise Process Engineer for Unified Processes and Procedures Standardization Project

Worked as the Business Analyst for Regulatory Data and Reporting Standardization Project.

Facilitate various team meetings and training sessions.

Act as in-house Tableau lead, including development of customized dashboards.

Adbakx

Business Analyst/ Product Manager 07/2019 – 03/2020

Project Scope: The project was aimed at building a central repository of historic data warehouse that could support the various reporting and information needs. It focused on creating reports for making important business decisions including sales, profitability, and inventory management, among others. The project involved creating sales reports, product level reports, region wise reports, customer level reports to help maximize profits.

Responsibilities:

Worked on remodeling the databases by implementing Normalization Techniques to reduce data redundancy and anomaly detection – Insert, Update and Delete anomaly.

Performed Data Mapping to identify the data required for the application from multiple databases and performed Data Standardization as it was stored in different formats.

Created stored procedures, functions triggers for majority of the functionalities in SQL Server.

Developed Visualizations, Dashboards and interactive reports on Tableau desktop based on the requirements.

Created and debugged complex ETL processes using SQL queries, functions, stored procedures and SQL Server.

Master in Business Analytics- Texas A & M University-Commerce January 2018- May 2019

Zenith Bank– Business Analyst/ Program Manager March 2015 – January 2018

Project Scope: Expansion of Multi-Channel Payment Legacy System of the Bank to accommodate Near field Communication (NFC) and ensure all the bank’s ATM’s is NFC Compliance and NFC Tag embedded.

The project would seek to enhance the legacy payment system by accommodate Near Field Communication. Near field communication (NFC) is the technology that enables contactless payments. NFC chips exchange encrypted data to complete a payment. The process creates a lightning-fast checkout flow that is both convenient and highly secure. The long-term benefits for the bank is that it will increase the market share and bring the bank nearer to its customers and enhance user’s experience.

Roles & Responsibilities:

Coordinated with software developers to create the new channel thereby achieving the bank’s goals.

Collaborated with the bank management from High Level concept discussions through final delivery of product or service.

Worked with the Product manager and ePayment Manager to set product direction and strategy, maintain a multidimensional focus on product evolution.

Coordinated with Architects and Dev leads to finalize designs and confirm requirements.

Aligned office departments and increased inter-department communication and data sharing.

Zenith Bank– Business Analyst / Project Manager January 2012 – March 2015

Project Scope: Automation of Loan Origination Process through Artificial Intelligent (AI) powered by Robotic Process Automation (RPA). The bank needs to harness AI to speed up responsiveness, shorten the time for loan applications, and keep an eye for fraud to protect both the lender and the borrower.

The bank lending legacy system relies on manual processing of multi-page loan documents, statements, pay stubs, title document and additional loan documents. The long-term benefits for the bank is that since RPA is rule-based, it can speed up loan eligibility verification based on pre-defined criteria that every application is evaluated for and thereby freeing-up employees to focus on building relationships with customers.

Roles & Responsibilities:

Collaborated with the Product Management in gathering requirements using Requirements Workshop, Observation and Interviews

Analyzed the current system using Document Analysis and Gap Analysis and provided efficient solutions using Impact Analysis and Cost Benefit Analysis

Performed Data Mapping to identify the data required for the application from multiple databases and performed Data Standardization as it was stored in different formats.

Designed the System Architecture for the product in collaboration with the System Architect and the development team.

Involved in estimation of User Stories using Planning poker technique and Wideband Delphi.

Zenith Bank– Project Manager /Data Analyst July 2009 – January 2012

Roles & Responsibilities:

Implemented bank’s projects, tracked activities, milestones, and staff requirements.

Built and maintained project schedule and budget.

Provided detailed reports on the status of project milestones, and schedule adjustments.

Controlled expenditures within limitations of the project budget and reported discrepancies to the sponsor to ensure bank’s requirements were met.

Set up and managed the command center for the migration period.

Captured and aided in the management of risks, issues, etc.

Ensured change management procedures were followed, and adequately accessed change requests before presenting the changes to the change control board.

Recommended and drove the analysis and solutions of problems.

Monitored and controlled work to ensure that the project remained on track and in control.

Zenith Bank –Head of Operation (Retail Banking) August 2006 – July 2009

Roles & Responsibilities:

Shaping, monitoring, and reporting on the delivery of agreed customer experience standards through both the Transaction Management Group (TMG) and head office sourced resources. (TMG = Back office and Middle Office activities).

Manage and coordinate the operation activities of eleven (11) other branches.

Coordinate the activities of branch various LOB’s such as Customer Services, Cash and Teller, Funds Transfer Units.

Manage the branch Truncation and Clearing Activities.

Zenith Bank –Teller / Cash Officer September 2000 – July 2006

Roles & Responsibilities:

Managed Branch cash flows and daily cash hold positions.

Management of ATMs operations and sundries services.

Truncation and cheques clearing processes.

Payment and acceptance of cash from customers.

Daily reconciliations and balancing of cash ledger.

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