Service Representative Job Coach
Resume:
Katrina Parker
Résumé ****
Phoenix, AZ *****
***************@*****.***
I have served in the human service field for the last 18 years. My experience ranges from first responder and caretaking roles to case management and assisting with job skills and job development. I pride myself on the end compassionate reliable and detail ordinate. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Juvenile Correctional Officer I
Arizona Department of Corrections - Phoenix, AZ
September 2022 to January 2023
HR department
Juvenile Corrections Officers
provide both direct supervision and
remote monitoring to youths age 18 and
younger in a secure detention facility.
Officers often assist in the development,
evaluation of, transition of youth to offsite
residential transition programs.
• Mentoring, supervising, and directing incarcerated youth
• Role modeling positive behaviors
• Teaching life skills
• Assisting teachers with classroom management
• Transporting youth to daily activities
• Providing crisis intervention
• Providing youth a safe and secure environment
• Monitoring assigned unit for safety hazards or security violations
• Performing searches for weapons and contraband
• Conducting visitation inspections
• Updating logs, maintaining detailed records, and sharing information and reports job coach
Advanced Employment, Inc
May 2019 to July 2022
Supervisor Chris Witt
it’s a private, not-for-profit corporation that provides supported employment services to adults with a wide range of developmental and physical disabilities. We believe that every person should have the opportunity to work in his or her community. Our mission is to provide the training, assistance and support needed for each individual served by the organization to successfully access and maintain job placement in their community. To achieve this we provide services such as employment assessment, job development & placement, as well as job coaching with an emphasis on job retention. In accordance with our mission, we do our best to place individuals in community-based jobs that take into account personal strengths and preferences and provide the training and support necessary for each individual to achieve. CSR - Customer Service Representative
Nelnet - Madison, WI
August 2020 to October 2021
Supervisor Kenya Ware
Nelnet student loan servicer
Customer service Representative
Team lead
Training helper with new hires
Federal student loan counselor
Counsel borrowers on how to manage their loans
Process borrower payments for their loans
Submit payment arrangement options
Work in an extremely fast paced environment
Employer Liaison
Pathways of Wisconsin - Madison, WI
June 2003 to May 2019
Supervisor Sarah
I provide supervision and support to individuals living with disabilities at their jobs and in the community. It is my responsibility to teach people how to perform their duties as independently as possible as well as to maintain work appropriate behavior. The people I support do not work full time and I assist them to find meaningful activities in the community to participate in and also provide companionship and help with transportation to doctors appointment and other daily needs Education
High School Diploma
Madison East High School
Skills
• Customer service (10+ years)
• Developmental Disabilities Experience (10+ years)
• Medication Administration (10+ years)
• Answering phone (10+ years)
• Meal preparation (10+ years)
• Laundry (10+ years)
• HIPAA (10+ years)
• Data entry (10+ years)
• Microsoft Word (10+ years)
• Clerical experience (10+ years)
• Microsoft Access (10+ years)
• Social work (10+ years)
• Case management (10+ years)
• Home care (10+ years)
• Classroom management (10+ years)
• Workforce development (10+ years)
• Warehouse experience (4 years)
• Conflict management (10+ years)
• Crisis intervention (10+ years)
• Mental health counseling (10+ years)
Certifications and Licenses
First Aid Certification
September 2022 to September 2026
Level One Fingerprint Clearance Card
December 2022 to Present
Contact this candidate