Administrative Assistant Unit Secretary
Resume:
Mishele Roquemore
******@*****.***
Pass Christian, MS 39571 629-***-****
OBJECTIVE
Unit Secretary position contributing strong clinical experience, communication, leadership skills and commitment to providing high quality patient care/service to improve organizational performance, create and improve efficiencies, reduce cost, increase employee engagement and patient experience. Committed to employee engagement through communicating with employees as well as demonstrating a leadership style that is fair and consistent. Strong work ethic and personal values of fairness and accountability, collaboration and integrity.
PROFILE
●Unit Secretary with 10 years of experience, increasing responsibility assisting clinical team’s at large and small hospitals both for profit and non-for profit.
●Knowledgeable and experienced with Joint Commission, State and Federal guidelines/regulations.
●Worked side by side with Quality/Risk and Regulatory to improve and develop policies/procedures, process and top-down accountability to achieve and sustain Quality Measures and Outcomes.
●Successful implementation and ongoing Joint Commission Accreditation for Stroke, Chest Pain/STEMI, and Sepsis.
●Demonstrated ability in building relationships with physicians resulting in service line development and consistent growth, as well of operation throughput improvement.
●Collaboration with senior leadership, peers, quality/risk, front-line staff, state and regulatory agencies to identify best practices, improve processes, create efficiencies, reduce costs.
PROFESSIONAL SUMMARY
TRISTAR CENTENNIAL MEDICAL CENTER CCU-NSICU 7/2017 – Present
Unit Secretary for Critical Care Units
32 bed acute care units, up to 15 admits daily
●Directly reported to Director/Manager
●Improved Employee Engagement Participation
●Stocked supplies and organized unit for cleanliness
HCA NATIONAL CALL CENTER 11/2016 – 7/2017
Patient Care Liaison
Answered over 100 calls daily
●Assisted callers/patients with locating a physician
●Assisted callers with reservations for hospital functions
TRISTAR SKYLINE MADISON 3/2015 – 11/2016
Waiting Room Liaison/Intake Clerk
Admitted between 20-30 patients daily
●Directly reported to Director
●Daily data input of patient information
●Answered phones
●Distributed visitor badges
●Organized area for cleanliness
Southern Hills Hospital and Medical Center, Las Vegas, NV 12/2011 – 1/2014
Unit Secretary
14 bed gero/psych unit
50 to 100 visitors daily
●Directly reported to Director and Manager
●Transcribed Doctor’s orders
●Answered Phones
●Redirected patients when they became confused
Southern Hills Hospital and Medical Center, Las Vegas, NV 11/2006 –03/2008
Unit Secretary ED
32 acute bed unit, 80 to 100 daily visits
●Answered phones
●Transcribe Doctor’s orders
●Maintain work area
●Clean rooms when necessary
●Administer EKG’s
●Receive Flight For Life incoming patients information
EDUCATION
Medical Administrative Assistant 2007
Everest College, Henderson, NV
Secretarial Science 1984
Catherine College, Burbank, CA
REFERENCES UPON REQUEST
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