Quality Assurance/Customer Service/Retail

Jennifer Chenault

812-***-**** ********.********@*****.*** Bloomington, IN 47403

EXPERIENCE

SR QA ASSOCIATE, Bloomington, IN

Kp pharmaceutical, August 2011-February 2023

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Provided efficient and courteous service to customers at all times.

• Sought continuing education opportunities to stay current with industry trends.

• Defined problems, collected data, established facts and validated conclusions.

• Focused on learning new skills and staying updated with industry changes.

• Assisted with new hire orientation and employee training.

• Worked with coworkers to complete tasks.

• Identified ways to improve efficiency in operations and implemented process changes. SALES ASSOCIATE, Bloomington, IN

Bath and body Works, October 2006-August 2015

• Cultivated relationships with new and existing customers to drive sales

• Operated cash register and POS to process sales transactions and handle payments.

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Used product knowledge for handling objections.

• Engaged with guests to understand and anticipate customer service needs.

• Followed checklist to complete retail store opening and closing activities.

• Assisted customers with product selection to ensure customer satisfaction.

• Performed cleaning tasks, keeping store neat and organized.

• Introduced promotions and sale opportunities, enticing customers. DOCUMENTATION SPECIALIST, Bloomington, IN

Morris innovative, December 2009-December 2011

Handled sensitive documents in accordance with established policies and procedures, maintaining information confidentiality.

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Assisted in determining document management policies to facilitate efficient, legal, and secure access to electronic content.

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ENGINEERING TECHNICIAN, Bloomington, IN

Cook Medical, June 2000-August 2009

• Followed written instructions, diagrams and drawings to fulfill product needs.

• Performed quality assurance tests on products for conformance with specifications.

• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

• Participated in ongoing training to enhance own job skills and knowledge. Conducted appropriate environmental and operational tests to validate product performance to customer design specifications.

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• Recommended corrective or preventive actions to improve product quality or reliability. Recorded test procedures and results, numerical and graphical data and recommendations for changes in product or test methods.

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