Service Representative Customer
Resume:
Phlebotomy:
Phlebotomy
NW Phlebotomy School
San Antonio, TX
2021
CNA Certificate :
Quest College
San Antonio, TX
BLS Provider:
CPR/AED
American Heart Association
San Antonio, TX
High School Diploma:
Victory Learning Center
San Antonio, TX
************@******.***
San Antonio, Texas 78225
Skills
• CPR Certified
• Critical Thinking
• Calm Under Pressure
• First Aid and CPR
• Safety Procedures
• Customer Service
Verbal and Written
Communication
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• Creative Thinking
• Data Research
Strong Interpersonal and
Communication Skills
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• Excel Spreadsheets
• Microsoft Office
• Multitasking and Organization
• Friendly, Positive Attitude
• Flexible Schedule
• Computer Skills
Education And Training
Languages
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
ReconMR - Customer Service Representative
San Antonio, TX
11/2021 - 01/2022
GFS Cleaning - Janitor/Team Leader
San Antonio, Texas
08/2020 - 07/2021
Gyros Cafe - Dishwasher/Cashier
Vanessa Borrego
Summary
Experience
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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• Developed strong customer relationships to encourage repeat business. Asked probing questions to determine service needs and accurately input information into electronic systems.
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• Cleaned building floors by sweeping, mopping or vacuuming. Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
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• Kept business entrances clean, tidy and professional in appearance.
• Dusted furniture, machines or equipment.
Checked inventory for required supplies and made lists for needed cleaning products.
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Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
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Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
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• Followed company uniform, performance and security policies with every job.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Requisitioned supplies or equipment for cleaning and maintenance duties. English:
Professional
Spanish:
Limited
San Antonio, TX
05/2020 - 08/2020
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
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Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
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Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
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Backed up kitchen team members during heavy work periods to maximize team coverage.
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• Replaced clean utensils in storage bins for easy access.
• Restocked main kitchen areas with items from shelves, coolers and freezers.
• Sorted clean dishes in appropriate storage areas for easy and accessible use.
• Swept and mopped floors at end of shift to comply with sanitary regulations.
• Followed proper procedures to clean large and unwieldy kitchen supplies. Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
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• Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies. Operated cash register or POS system to receive payment by cash, check and credit card.
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• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.
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Contact this candidate