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Customer Support Field Manager

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Posted:
March 12, 2023

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Resume:

Amir Mudasser

Experience

****–till now

Professional Services

• Roche Pakistan

As a Field Manager (2016 to till Now) Primary responsibilities include, trouble shootings, maintenance and new Installation of below mentioned Instruments of Roche.

TLA (Total Lab Automation) in which Chemistry, Immunoassay, and Molecular and Hematology instruments is installed with one track. It is the only one instrument, which is installed in APAC. Chemistry Analyzers

Immunoassay Analyzers

Blood Gas Analyzers

Molecular Systems

Tissue Diagnostics

Urine Analyzers

POC Analyzer

Trainings:

Bench Mark Ultra

Bench Mark XT

Cobas Ampliprep

Cobas Taqman

Hamilton Star

Cobas B221

Cobas B121

Cobas 8000

Cobas 6000

Cobas 4000

Cobas 4800

Cobas 6800

Cobas 5800

Cobas PRO

Cobas PURE

House no 2197 Street no

73 I/10/1

Islamabad

009***********

aamir.mudasser@roche.

com

amir_mudasser@yahoo.c

om

Key Responsibilities:

Quality assurance of equipment electrically and electronically.

Inspection of equipment’s during installation repairing and maintenance.

Responsible for interaction with customers, to ensure service levels.

Preparation of Electrical procedures for installation test & Troubleshooting.

Managing the technical operations including the job allocation to engineers.

Maintaining hardware inventory Details.

Scheduling of preventive maintenance of instruments on quarterly basis

Ensure availability to support the Emergency request at Customer Site for 24*7

Assist engineers for troubleshooting and installation.

Technical Evaluation meetings.

Forecasting.

Manage Day-to-Day Customer Support.

Project planning

New equipment installation

Training technical or clinical staff.

Works on project of Operation theatre instrument.

Working on R.O Plant.

KEY SKILLS AND COMPETENCIES

• Ability to prepare Operation & Maintenance Manuals.

• Willing to be on a call out Rota for emergency callouts.

• Ability and willingness to work in all weather conditions.

• Excellent customer facing and communication skills. Hoora Pharma Pvt Ltd

is a broad-based health care and one of the leading diagnostic company devoted to discovering new technologies and state-of-the art equipment’s to provide accurate laboratory results, representing various world renowned companies like Siemens Healthcare Diagnostics (USA), Gen-Probe (USA), Alere (USA), Eppendorf

(Germany), DiaSys Diagnostic System GmbH (Germany) and LG Life Sciences.

As a Asst Regional Manager Services (North) (2011 to 2016) Primary responsibilities include Application, trouble shootings, maintenance and new Installation of below mentioned Instruments of Siemens & Diasys.

Immunoassay Analyzers

Siemens Advia Centaur Classic

Siemens Advia Centaur XP,

Siemens Advia Cp.

Siemens Immulite 1

Siemens Immulite 1000.

Siemens Immulite 2000

Chemistry Analyzers

Siemens Dimension RXL+RMS.

Siemens Dimension RXL

Siemens Dimension RXL max

Siemens Advia 1800

Blood Gas Analyzer

Siemens Rapid Lab 348

Siemens Rapid Lab 248

Hematology Analyzers

Advia 560&360

Advia 2120

Education

B.S (Electronics) Sarhad university of science and information technology. DAE Punjab Board of technical education Lahore.

SSC Federal Board of Intermediate & Secondary Education Final Year Project:

Dynamic Power allocation and routing for satellite networks with time varying channel



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