Sales Associate Front Desk
Resume:
Amanda Verdoodt
**************@*****.***
Work Experience
Office Manager
The Restoration Doctor - Fraser, MI
May 2016 to February 2022
• Run all aspects of the office.
• Completed employee payroll.
• Answer multi-line phone system.
• Handled customer concerns.
• Scheduled customer appointments.
• Billed customers after job completion and collected & processed customer payments.
• Planned & scheduled in house CE classes for insurance agents to attend.
• Placed all orders for company supplies, equipment, chemicals, clothing, etc.
• Maintained office space and kept all areas stocked and cleaned.
• Worked with government agencies in regards to company licenses as well as insurance.
• Managing employee certifications and making sure they are up to date and taking any continuing education classes needed to stay up to date.
• Working with insurance vendor programs and maintaining relationships with them. Also making sure all our documents are up to date within their individual systems so we are ae to continue to receive job referrals from them.
• Updating our company database with job updates and job statuses daily.
• Contacting subcontractors to schedule any work needed for jobs that are ongoing.
• Scheduled interviews for new employees. Also run background checks on potential employees.
• Process all paperwork for all new employees.
• Prepare job binders for each job.
• Create marketing materials and company documents.
• Computer/online marketing.
Office Staff
Szajna & Associates - Mount Clemens, MI
2014 to May 2016
• Customer relations - Section 8 client processing.
• Review applications for acceptance or denial for Section 8 housing.
• Verify and process all paperwork for annual recertifications & income changes.
• Answer phones when clients call with questions per each case.
• Meet with clients when needed to review case.
• Process and review/verify and submit all paperwork for Reasonable Accommodations & Live In Aids.
• Review financial information for all clients to verify they qualify to receive Section 8 benefits. Office Manager/Marketing Manager
The Flood Doctor - Clinton Township, MI
2011 to 2013
• Run all aspects of the office.
• Answer multi-line phone system.
• Prepare job binders.
• Send unpaid jobs to collections.
• Handle job billing and send clients thank you cards.
• Enter jobs in progress and complete jobs info job management database.
• Market business to local fire departments.
• Attend marketing events (luncheons, vendor shows, outings).
• Create marketing materials and company documents.
• Plan company events.
• Computer networking.
• Order office supplies and restoration equipment/supplies.
• Handle all aspects of the office and job activity.
• Keep record of marketing activity and departments visited.
• Create company application to become a member for local fire departments. This way they can call us out when they have a resident that has had a fire or water loss and is in need of a restoration company. Office Manager
Office Team - Troy, MI
2009 to 2011
~ Land Surveying Company ~
• Answer multi-line phone system.
• Prepare bidders list for jobs out for bid.
• Organize plan pick up for jobs out for bid.
• Sort all incoming mail.
• Process all UPS shipments.
• Create documents for job proposal.
Property Manager
Office Team - Troy, MI
2009 to 2011
• Maintain property.
• Schedule all court paperwork.
• Manage property staff.
• Prepare apartments for rent.
• Manage all leasing aspects of property.
• Market property and computer networking and advertising.
• Manage all files and resident inquiries.
Sales Associate/Customer Service
TransNav - Chesterfield, MI
2005 to 2007
• Worked with GM & Chrysler on plastic injection molding part orders - wrote up incoming orders and worked with the purchasing and accounting departments to accurately process the orders and provide information back to the client.
• Accountable for record keeping of all product molded.
• Answer multi-line phone system.
• Created documents for business and file purchase orders and other company paperwork.
• Worked with GM & Chrysler on plastic injection molding part orders - Wrote up incoming orders and worked with the purchasing and accounting departments to accurately process the quotes and provide information back to the client.
• Word processing of letters, memos, articles.
Education
Some college
Macomb Community College - Macomb County, MI
Skills
• Vendor management
• Event planning
• Budgeting
• Payroll
• Supervising experience
• Human resources
• Bookkeeping
• QuickBooks
• Schedule management
• Clerical experience
• Office management
• Administrative experience
• Organizational skills
• Office experience
• Communication skills
• Filing
• Training & development
• Phone etiquette
• Multi-line phone systems
• Team management
• Calendar management
• Front desk
Awards
It's Showtime - Basic Leasing and Fair Housing Workshop Certifications and Licenses
Certified Notary Public
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