Service Representative Front Desk
Resume:
Keisha Madison
Lynchburg, VA *****
***************@*****.***
Highly capable and value-driven professional with years of proven experience in managing and supervising administrative activities. Seeking a stimulating position to exhibit my communication, leadership, and interpersonal skills in the best interest of the organization. Work Experience
Customer Service Representative
Liberty University - Lynchburg, VA
February 2022 to Present
Responsible for all essential functions; meet and greet all incoming clients, ensured that the reception/ front desk area and telephones were covered properly. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions and environmental factors unequivocally promote and achieve a favorable client experience. Perform other various clerical duties; such as answering telephones, scheduling patients, supplying patients with immunization records and forms for physicals, prepare and present reports and various data to various organizations, bookkeeping, typing or word processing, faxing, office machine operation, and filing. Shift Supervisor Management
CVS Pharmacy - Baltimore, MD
February 2011 to December 2018
Supported Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service, basic operations and management skills (inventory and stock control), cash handling and supervision, and ensuring the completion of opening and closing procedures. Monitored office supplies and replenished stock as necessary.
Physical Therapy and Sports Assessment Center
Baltimore, MD
Administrative Assistant
University of Maryland, Baltimore School of Pharmacy – Pharmaceutical Health Services Research Offer high quality service excellence and front desk services to provide administrative support to faculty, staff and students within the department.
Perform duties requiring vast knowledge of office management systems and procedures. Create expense reports, budgets, and filing systems. Perform other various clerical duties: such as maintain all office equipment including printers, copiers, and computers such as answering telephones, scheduling patients, supplying patients with immunization records and forms for physicals, prepare and present reports and various data to various organizations, typing or word processing, faxing, office machine operation, and filing.
Education
Associates of Applied Science
Fortis Institute - Baltimore, MD
January 2014 to December 2014
Skills
• Office experience
• Front desk
• Multi-line phone systems
• Data entry
• Organizational skills
• Phone etiquette
• Customer service
• Computer skills
• Calendar management
• Order entry
• Medical receptionist
Contact this candidate