Carlos E Lopez

***** ********* **

Cathedral City, CA 92234

United States - 414-***-**** advv9q@r.postjobfree.com OBJECTIVE

A highly motivated, detailed-oriented and friendly individual with five years of experience providing customer service, management services, and ensuring environments are of the best quality for guests and clients. Professional Experience

Menzies Aviation, Milwaukee WI

Ramp Agent - January 2019 - April 2022

● Responsible for maintaining the safety and security of the ramp at all times

● Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner

● Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)

● Transfer cargo (including luggage) to other gates, other airlines and to passengers

● Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks

● Comply with all safety procedures and airline policies

● Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material

● Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items)

● Assist in ramp set up and storage of equipment and baggage

● Swissport USA, Chicago, IL

Passenger Service Agent

February 2017- January 2019

● Inspect and verify passenger documentation

● issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

● Manage passengers baggage processing including handling and fee calculation if applicable.

● Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors

(UM), VIP passengers and passengers needing wheelchair assistance

● Direct passengers through Customs, Immigration, and Quarantine, as required

● Make public address announcements as required

● Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

● Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policie. The Mondrian Hotel, Los Angeles, CA

Front Desk Agent

February 2016 – August 2017

● Greet and Check-in/Check-out guests

● Answer multiple phone calls

● Fill out documentation and forms throughout the day

● Provide great customer service

● Provide VIP service to repeat guests

Hyatt Regency, San Diego, CA

Front Desk Agent

September 2014 – December 2015

● Welcomed guests and provided information regarding room availability

● Assigned rooms based on guests’ requests

● Responsible for daily financial transactions & reconciliations

● Ran daily reports

● Fielded calls and transfers on multi-line phone system Paradise Valley Hospital, National City, CA

Front Desk Agent

June 2014 – March 2015

● Greeted patients & visitors upon entry

● Provided assistance to the Security Department

● Answers call on multi-line phone system

● Maintained patient file records

The Cheesecake Factory, Milwaukee, WI

Server

July 2012 – May 2014

● Waited on guests & booked reservations

● Maintained extensive knowledge of menu items

● Made food & beverage recommendations

● Reconciled cash & credit card accounts posto

● Directed student and visitors to their designation

● Managed high volume calls

● Updated and maintained applicant’s paperwork

Skills

Customer Service, Guest Services, Customer Relations, Daily Financial Reconciliation, Reservations, Microsoft Word, Opera Hotel Operating System, POS, Multi-phone calls/transfers, File Maintenance Education

South Division High School - 2005 - 2009

Milwaukee Carrer Collage - 2020 - Current

References

Available upon request

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