C A R L A S A A D

L Y N C H

+1-814-***-****

advv9p@r.postjobfree.com

**** ********* **,

Johnstown, PA 15905 United

States of America

PROFESSIONAL SUMMARY

Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained to continue to learn and grow as professional. Absolute observer, paying extremely close attention to details. Great communicator, can work alone or with a team, Problem solving by observing, negotiating and decision making. Work ethics

SKILLS

Trilingual : English

French Arabic

EXPERIENCE

Fine Jewelry Manager, Myrna Saad, Sep 2001 Apr 2004, Abu Dhabi United Arabs Emirates

Trained employees in different metals, stones, and construction methods to best serve customers.

Engaged with dissatisfied customers to understand needs, resolve problems, and recapture store loyalty.

Coordinated employee assignments to maximize coverage while controlling labor costs to achieve budget targets.

Monitored work of jewelry department employees to identify and close knowledge or skills gaps.

Listened actively to customers to uncover and understand individual needs. Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.

Front Office Shift Leader, InterContinental Hotel, Jun 1999 Jul 2001, Abu Dhabi United Arab Emirates

Developed and optimized schedules to cover expected workloads. Boosted team performance with motivational support, mentoring, and job skill coaching.

CL

Jul 2001

Sep 2000

Jul 2000

Resolved customer complaints and answered policy and procedure-related questions. Trained new employees in clerical tasks and office policies to enhance productivity. Events Team Coordinator, Gefinor Rotana Hotel, Feb 1998 Sep 1999, Beirut Lebanon Planned both small and large events with unique budget, schedule and client demands.

Organized sponsors to fund events and raise money for charitable organizations behind different galas.

Coordinated services and equipment for the events such as transportation for guests, catering services and audio-visual devices.

Participated in seminars and additional training to expand knowledge and skills. Reviewed incoming orders for mistakes to maintain accurate inventory levels. Followed established guidelines and procedures.

Completed all assigned tasks prior to shift end.

Housekeeping Supervisor, Beit Mery Hotel, Jun 1998 Sep 1998, Beit Mery Lebanon Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.

Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair.

Complied with corporate required purchasing policies and controls for outside vendor services.

Kept records of work assignments, documented personnel actions, and issued periodic reports.

Readied rooms promptly by maintaining list of prospective checkouts. Conducted in-service training and orientation for new employees. Attended staff meetings and communicated company policies and priorities to staff. Advised front desk about cleaned and inspected rooms ready for occupation. Hired, onboarded, and trained new housekeeping staff. Sales Representative, Abu Dhabi International Fair (ADIF), May 1998 May 1998, Abu Dhabi United Arabs Emirates

Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment.

Entered, updated, and maintained daily activity and prospect information. EDUCATION

Bachelor of Science, Hotel/Business Administration NHL Stenden University of Applied Sciences Leeuwarden, Holland / The Netherlands Certifications, 1- Hospitality Sales and Marketing Educational Institute Of The American Hotel and Motel Association East Lansing, MI, United States of America

Certificate, Human Resources Management with Honors Educational Institute Of The American Hotel and Motel Association East Lansing, MI, United States of America

Jul 2000

Oct 1996

Jun 1995

Certificate, Hospitality Purchasing Management with Honors Educational Institute OF The American Hotel and Motel Association East Lansing, MI, United States of America

Bachelor of Science, Law School

USJ ( Saint Joseph University) Beirut, Lebanon

High School Diploma

Saint Famille Francaise (French School) Fanar, Lebanon

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