Mary H. Johnson

** **** *****

Cranberry Township, PA 16066

724-***-****

advv9k@r.postjobfree.com

Professional Skills

Extensive Customer Service and Project Management skills

Ability to work effectively individually or as a reliable team member taking on challenging tasks

Hardworking and focused on completing work quickly to consistently exceed targets

Outstanding written and verbal communication skills including presentation

Ability to supervise team members, provide training and redirection

Ability to collect and maintain confidential information with accuracy and discretion

Proficient with Web Based Applications, Salesforce, SAP, GeneSys, AWS

Microsoft 365, Teams & Electronic Health Records

Professional Experience

COVID-19 Contact Tracer -Pennsylvania Department of Health Aug 2020 Jan 2023

• Advise contacts on requirements for quarantining, symptom monitoring, and virus spread mitigation.

• Conduct phone interviews to gather and record data on symptoms and exposure.

• Provide empathy and culturally competent communication in all interactions with contacts.

• Adhere to protocol set forth by the PADOH by reading from provided scripts without deviation to communicate information and instructions to contacts.

• Perform general clerical functions, including recording of Protected Health Information in database.

• Use contact tracing to identify and connect at-risk individuals with needed healthcare services.

CARING for Loved One diagnosed with ALS (Lou Gehrig’s disease) Dec 2016 Jul 2020

•In late 2016 I took early retirement to care for my family member dying from ALS.

•After their passing, it was time for me to get back into the workforce. At the same time, the COVID-19 pandemic hit. I applied for a role as a Contact Tracer and have spent the last 2.5 years helping those diagnosed with healthcare services and how to mitigate the risk for exposing others to COVID-19.

IT Project Manager, Bayer, Inc. Oct 2006 Nov 2016

• Responsible for managing all aspects of the project lifecycle across all functional teams and for the timely and successful completion of all projects.

• Managed all projects utilizing PMI's standard methodology.

• Secured all resources needed to complete the project.

• Provided on-going communications across all levels of the organization regarding project status and progress.

• Established a Steering Committee at the onset of each project which ensured expectation management and a successful completion of all projects

• Defined project scope, goals, milestones, deliverables, detailed tasks and resource requirements from concept creation through implementation.

• Created and delivered weekly project status reports and followed-up with project owners and stakeholders on pending action items.

• Met deadlines by managing time effectively to complete multiple tasks.

Education

Project Management Certification Project Management Institute, Boston, MA

Specialist 4th Class U.S. Army

High School Diploma Acton-Boxboro Regional High School

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