Data Entry Service Representative
Resume:
Karen Crabel
Morton, IL *****
********@*****.***
Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, organizational abilities, business intelligence and database program use. Work Experience
Clerical Assistant
Tazewell Woodford Head Start - East Peoria, IL
September 2022 to Present
• Administrative support, opening school, answering phones, attendance maintenance reporting & reports, files, event coordination, child & parent support, troubleshooting, mail Coordinator, supply clerk. Medical Secretary
Unitypoint HSC - Peoria, IL
November 2020 to March 2022
# Answer telephones and scheduling clients
# Operate office equipment, such as voice mail messaging systems, use of word processing, spreadsheet, other software applications, letters, case histories, or medical records, visit summaries
# Interview patients to complete documents, medical histories, and forms, such as intake and insurance forms
# Greet clients, direct to appropriate department/person
# Transmit correspondence and medical records by mail, e-mail, or fax
# Receive and route messages and documents, to appropriate staff
# Perform various clerical or administrative functions
# Organizing, Planning, and Prioritizing Work
# Communicating with Supervisors, Peers, or Subordinates
# Scheduling Work and Activities
# Updating and Using Relevant Knowledge
# Making Decisions and Solving Problems
# Coordinating the Work and Activities of Others
# Experience with: Data entry software, Database software, Desktop computers, Email software, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft Word, Multi-line telephone systems, Photocopying equipment, Scanners, Scheduling software Inbound Customer Service Representative
Affina - Peoria, IL
November 2007 to June 2010
# Confer with customers by telephone to provide information about services, take or enter orders, cancel accounts, and obtain details of complaints
# Check to ensure that appropriate changes were made to resolve customers’ problems with published and or online advertising
# Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
# Refer unresolved customer grievances to designated departments for further investigation
# Interacting With Computers
# Communicating with Supervisors, Peers, or Subordinates
# Making Decisions and Solving Problems
# Resolving Conflicts and Negotiating with Others
# Organizing, Planning, and Prioritizing Work
# Performing Administrative Activities
# Analyzing Data and Information
# Evaluating Information to Determine Compliance with Standards
# Make changes to the online advertising
# Experience with: Customer account management software, Customer complaint ticketing management software, Customer service and support software, Desktop computers, Microsoft Office, Microsoft Word, Multi-line telephone systems, Wireless telephone headsets Medical Records Clerk
OSF Hospital - Peoria, IL
August 2002 to February 2003
# Scan or read incoming materials to determine how and where they should be classified or filed
# Input data, such as file numbers, new and updated information, and document information codes into computer systems to support document and information retrieval
# Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials
# Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
# Answer questions about records or files
# Keep records of materials filed or removed, using logbooks or computers
# Find, retrieve, and make copies of information in response to requests Bar Manager
The Sandbar Inc. - Chillicothe, IL
January 1998 to August 2002
# Monitor employee and patron activities to ensure liquor regulations are obeyed
# Keep records required by government agencies regarding sanitation or food subsidies
# Maintain food and equipment inventories, and keep inventory records
# Monitor budgets and payroll records, and review financial transactions
# Schedule and receive beverage deliveries
# Monitor compliance with health and fire regulations regarding food and beverage preparation and serving, and building maintenance
# Count money and make bank deposits
# performed service tasks, clearing tables, and serving food and drinks
# Schedule staff hours and assign duties
# Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
# Schedule use of facilities and negotiate details of arrangements with clients
# Review work procedures and operational problems to determine ways to improve service, performance, or safety
# Recruit and hire new staff, evaluate employees
# Plan menus and food utilization, based on anticipated number of guests, palatability, popularity, and costs
# Record the number, type, and cost of items sold to determine beneficial inventories
# Working Directly with the Public
# Communicating with Customers, Government Agencies, and Subordinates
# Coordinating the Work and Activities of Others
# Resolving Conflicts
# Documenting/Recording Information
# Evaluating Information to Determine Compliance with Standards
# Analyzing Data and Information
# Thinking Creatively
# Developing Objectives and Strategies
# Experience with: Microsoft Excel, Microsoft Word, Personal computers, Word processing software Education
Associate's Degree in Business Management
Illinois Central College - Peoria, IL
January 1992 to May 1995
High school diploma or GED
Skills
• Office Administration
• Medical Scheduling
• Conflict Management
• Insurance Verification
• Order Entry
• Word Processing
• Medical Records
• Business Intelligence
• Payroll
• Databases
• Clerical Experience
• Microsoft Word
• Management
• Purchasing
• Medical Office Experience
• Accounting
• Software troubleshooting
• Communication skills
• Customer service
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Office
• IT support
• Epic
• Hospital experience
• Bookkeeping
• OSHA
• HIPAA
• Organizational skills
• EMR Systems
• Help Desk
• Employee Evaluation
• Operating Systems
• Microsoft Windows
• Office Management
• Accounts receivable
• Customer support
• Desktop Support
• Accounting (4 years)
• Epic (Less than 1 year)
• Office experience
• Computer skills
• EHR systems
• Troubleshooting
• Microsoft Outlook
• Cash management (5 years)
• Case management
• Business management (3 years)
• Data entry
• Administrative experience
Assessments
Medical receptionist skills — Highly Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Project timeline management — Highly Proficient
July 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Protecting patient privacy — Expert
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Expert
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Bookkeeping — Proficient
July 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Attention to detail — Highly Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Working with MS Word documents — Proficient
July 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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