Customer service support

Objective Be an effective and engaged employee on a dynamic team achieving organizational goals.

Experience

Cosmopolitan Las Vegas, NV

Room Stylist February 2016-current

Provides exceptional, courteous, friendly service to guests.

Clean and service up to 420 minutes per day as assigned. Assist in picking up additional minutes when needed.

Responsible for performing full service, check- out service, touch ups and second service of guestrooms.

Sign for iTouch, pick up keys and any special requests from Floor Manager.

Report issues in guestrooms through Hotsos.

Deep clean rooms on an as needed basis.

Contact appropriate supervisor on guest related complaints.

Assist in cleaning terrace doors.

Report and turn over all Lost & Found items to Housekeeping / Security.

Use iTouch device to manage work assignments, report maintenance issues and guest preferences.

Maintain cart in a neat orderly manner at all times.

Perform related duties as requested.

Choices, Las Vegas, NV

Urine Analysis August 2015-February 2016

Observes, collects and tests urine samples submitted by Clients for major courts.

Enters urinalysis results into the information management system.

Prepares reports, forms and documents as directed by supervisor.

Maintains client records and helps with other clerical/record keeping duties as necessary.

Performs related work as required.

Paris Las Vegas, NV

Houseperson July 2015-December 2015

Responsible for cleaning, polishing, dusting, and buffing furniture and furnishings.

Swept, vacuumed, moped floors.

Cleaned glass and mirrors.

Dusts and vacuums fabric (furniture and draperies).

Routinely inspected work areas, identified cleaning needs, potential safety hazards, problems or repair needs.

Properly tagged lost and found items and delivered them to the Housekeeping Office, for storage.

Perform related duties as requested.

Planet Hollywood Las Vegas, NV

Guest Room Attendant April 2006-October 2014

Responsible for cleaning, polishing, dusting, and buffing furniture and furnishings.

Swept, vacuumed, moped floors.

Cleaned glass and mirrors.

Dusts and vacuums fabric (furniture and draperies).

Routinely inspected work areas, identified cleaning needs, potential safety hazards, problems or repair needs.

Properly tagged lost and found items and delivered them to the Housekeeping Office, for storage.

Perform related duties as requested.

Education

Manual High School Peoria, IL

Diploma May 1996

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