Administrative Assistant Call Center
Resume:
CAROLON R. GERKIN
Gore, OKlahoma 74435
Mobile 512-***-****
*******@***.***
Home: 512-***-****
SUMMARY
Office Manager / Executive Assistant skilled/Cashier in meeting deadlines, learning new software, organizing projects, and working with MS Office Suite. Consistently recognized as the “Go to Person” for company information and usage of company - specific software. Proven ability to work effectively with all levels of management and fellow employees. Equally proficient working in a team environment or independently.
CORE COMPETENCIES
Event Planning
Office Management
Database Management
Organizational Skills
Project Management
Coordinate Travel
Μmanagement Changes
Integrity & Trust
Training / Mentoring
Customer Focus
Proofreading Documents
Microsoft Applications
PROFESSIONAL EXPERIENCE
Temporary Agencies 2014-presently
Evins/Leading Edge Personnel/Calendar.com
Receptionist/Administrative
●Greet people
●Answer phones
●Host at Model Homes
●Enter information for databases
●Call Center= CSR
Walgreen 2012-2015
Cashier/Stocker
●Managed & organized front counter
●Waited on customers
●Rang up purchases, took money, gave change back
Carolon Gerkin 2 *******@***.***
SEMATECH/ISMI, Austin, Texas 1994 – 2010
Administrative Assistant
Associate Director, 450mm Program, Next Generation Factory Program and ISMI
●Managed multiple calendars
●Organized, coordinated materials and attended quarterly Project Advisory Group meetings
●Maintained membership list
●Organize Travel for Member company personnel for ISMI Meetings
●Coordinate and Organize the AEC/APC Symposium, abstracts, presentations, exhibits and sponsors and the ISMI Symposium
●Setup interviews for potential assignees
●Organize and run WebEx Meetings
●Manage travel, assignee interviews, internal and external meetings for Associate director and program managers.
●Coordinate all division / department staff meetings, take minutes, and distribute the minutes to all appropriate personnel.
●Post and Manage distribution of documents for the internal web
●Refer all external requests received to proper resources.
●Monitor travel expenses, check requests, purchase orders and office / computer supplies for the division.
● Manage travel, assignee interviews, internal and external meetings for Associate director.
●Coordinate all meetings, created CD, PowerPoint presentations and distribute to all appropriate personnel. Approximately 30 meetings a year.
●Helped to create and maintain databases for the Golden Nugget, AEC/APC Symposium and the ISMI Symposium.
●Maintained an Excel spreadsheet with pivot tables and graphics for the Member Company personnel meeting attendees and 32 EPITALK email distribution lists.
TX Dept. of Transportation – Austin 1986–1994
Department Secretary and Permit Clerk-Central Permit Office
• Refer all external requests received to proper resources.
• Created operations manual for the office
• Monitored travel expenses for Director
• Received and responded to all outside request for information
• Created and implemented procedures for selling book permits
• Handled the transmittals for $500,000 in book permits a year
• Responsible for all of the money transaction in the office
• Responsible for one assistant
Carolon Gerkin 3 *******@***.***
Eastern New Mexico University -- Portales NM 1984–1986
Transcript Clerk
•Handled all transcript request
•Turned request time around from 6 weeks to 3 days
•Responsible for 13 work study students
•Received the President’s Award for Support Staff of the Year 1984-1985
EDUCATION
Business Administration Courses taken at:
• Eastern New Mexico University--Portales, NM
• St. Edward's University --Austin, TX-
• American Intercontinental University -- Buckhead, AL
HOBBIES/REFERENCES
•Casa Volunteer
•Provided upon request
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