Customer Service
Resume:
KERRI D. KLECKNER
**** ***** *** **** *, Largo, FL 33773
***********@*****.***
Skills Summary
I have over 20 years of experience in the grocery/food industry, consisting of everything from cashier, to inventory, to management. I am looking to obtain a full time position where I can utilize my sales, organization, leadership and management skills.
Experience
Publix Supermarkets June 2018- Present Largo/Clearwater, FL
Deli Manager
Developed and maintained customer rapport with loyal customers
Ensured all associates provided outstanding customer service
Managed day to day operations of deli department
Organized and maintained department Reference and Procedure Guides
Ability to multi-task and prioritize responsibilities
Delegated department duties to key employees
Effectively scheduled 30+ associates on weekly schedule
Maintained time and attendance for the department
Maintained department’s profit and loss report on a weekly basis
Maintained inventory for entire department, perishable and non-perishable
Reviewed applications, interviewed and hired for deli department
Unloaded and reloaded truck on a daily basis using manual pallet jack
Organized back room by moving and restacking above head with a fork lift
Servsafe certified
Taco Bell August 2017-February 2018 Columbia, SC
General Manager
Oversees overall operations and ensures top store performance
Supervises, motivates, evaluates, and coaches employees and facilitates effective training programs
Responds to and effectively resolves customer complaints in a timely manner to ensure satisfaction
Maintains inventory control of all products and enforces all proper food sanitation procedures
Recruits and hires excellent restaurant staff based on attitude and aptitude
Oversees the food service organization’s day-to-day operations, such as ordering food and supplies
Follow procedures for safe food preparation, assembly, and presentation while ensuring that employees adhere to policies
Domino’s Pizza the Pie, Inc. February 2017-August 2017 Columbia, SC
General Manager
Oversee the food service organization’s day-to-day operations, such as ordering food and supplies and providing customer service
Schedule and direct staff in daily work assignments to maximize productivity
Optimize profits by controlling food, beverage, and labor costs on a daily basis
Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
Efficiently resolve problems or concern to the satisfaction of all involved parties
Consistently control profits and losses by following company guidelines for labor and inventory management
Directly managed, trained and ensured professional development of employees
Recruited and hired excellent restaurant staff based on attitude and aptitude
Sodexo August 2014-June 2016 Columbia, SC
Food Service Manager 1-Full Time
Responsible for providing superior customer service to all clients within the unit
Managed 33 school cafeterias with 250 employees
Provided training and guidance to cafeteria managers
Continued training personally for all state and federal program rules/regulations
Servsafe certified
Working knowledge of HACCP and kitchen safety programs
Delivered high quality food service
Proficient in inventory/labor control
Oversaw all paperwork for 11 schools required by the state and federal government
Proficient in catered events, ie, set up, clean up, prep, service
Conducted inventory control for 33 school cafeterias
Aided in the training of 250 associates on food safety, including HACCP
Day to day success for all schools
Professional rapport with Principals and Assistant Principals
Sodexo June 2013-March 2014 Columbia, SC
Accounting Clerk – Part Time/Seasonal
Responsible for accounts receivable and accounts payable
Responsible for all claimable meals
Using the NutriKids system to maintain all students accounts and their balances
Provided all managers within Richland School District Two with support in their schools
Trained all managers on the NutriKids system to help efficiently run their cafeterias
Responsible for receiving and processing all invoices on a daily/weekly basis
Responsible for weekly and monthly ending processes for financial closing
Palmetto Provisions February 2007-May 2013 Columbia, SC
Lead Sales Representative/Trainer for the Boar’s Head Brand
Provided superior customer service
Managed twenty retail stores’ training and POP signage
Serviced thirteen retail stores’ inventory
Confirmed all stores maintained inventory by practicing FIFO (First In First Out method)
Coached and developed new/existing deli associates
Taught training classes for all deli associates in Columbia
Oversaw paperwork in each deli and corporate Boar’s Head
Maintained open relationships with store and deli managers
Worked in extreme climate warehouse (32 degrees or below) pulling and building floats for product distribution
Proficient in Google Drive and Microsoft Excel
Ensured all associates work as a team in their deli
Publix Supermarkets May 2000-December 2006 Columbia, SC
Deli Manager
Developed and maintained customer rapport with loyal customers
Ensured all associates provided outstanding customer service
Managed day to day operations of deli department
Organized and maintained department Reference and Procedure Guides
Ability to multi-task and prioritize responsibilities
Delegated department duties to key employees
Effectively scheduled 20+ associates on weekly schedule
Maintained time and attendance for the department
Maintained department’s profit and loss report on a weekly basis
Maintained inventory for entire department, perishable and non-perishable
Reviewed applications, interviewed and hired for deli department
Unloaded and reloaded truck on a daily basis using manual pallet jack
Organized back room by moving and restacking above head with a fork lift
Education and Certification
Education
Springfield College 1998-1999 Springfield, MA
Suffolk Aviation Academy Certificate 1998 BOCES Program
Eastport High School Class of 1998 Eastport, NY
Certification
Servsafe, March 24, 2021-March 24, 2026, Certification number available upon request
Contact this candidate