Medical Assistant Customer Service
Resume:
Khaleedah Sterling
************@*****.***
https://www.linkedin.com/in/khaleedah-sterling-527009175
Dispatcher
Summary
Accomplished health and safety professional with 6+ years’ experience in a variety of settings, such as hospitals, rehabilitation centers, group homes and assisted living facilities. Detail oriented, exceptionally dependable with an excellent record of workplace safety and customer relations. Adept at professional communication with employees at all levels. Able to function well as a team member or independently.
Skills Proficiencies
Exceptional Customer Service Strong Attention to Details Ability to work well under pressure
Time Management Skills Positive Attitude/Adaptable Excellent communications skills
Analytical Problem Solver Strategic decision-making skills Health and Safety Expertise
Work History
Security Officer
Imperial Guard Service
Fort Worth, TX
08/2021 – present
Monitor and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises.
Record details of calls, dispatches, and messages.
Answer alarms and investigate disturbances. Lock doors and gates of entrances/exits to secure buildings.
Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Write reports of daily activities and irregularities such as equipment or property damage, thefts, presence of unauthorized person ore unusual occurrences.
Operate detecting devices to screen individual and prevent passage of prohibited articles into restricted areas.
Respond to medical emergencies by administering basic first aid or notifying emergency services providers.
Comply with security rules and procedures remaining in compliance with state, local, and federal regulations.
Supervisor/Direct Support Professional
Rescare Community Living
Arlington, TX 07/2021 - 12/2022
Supervise and support daily operations of HCS/ICF programs.
Assist clients with personal care, grooming, medications, vital signs, cleaning cooking and other activities of daily living.
Adhere to training programs as outlined in the clients Individual Service Plan (ISP).
Collaborate with various social service agencies, family member and other community service providers.
Maintain weekly employee schedule, budget allocations such as groceries allowances, gas cards, purchase orders and invoices.
Utilize EMR systems for documentation purposes.
Comply with HIPPA/OSHA/FDA health, safety and food regulations.
Patient Care Coordinator
St. Giles Living Center
Macon, GA
02/2018 - 06/2021
Provide excellent customer service and support to clients, consumers and family in-person, phone and email.
Develop maintain and provide community resources/referrals for continuing patient care.
Adhere to training programs as outlined in the clients Individual Service Plan (ISP).
Verify patients Co-pays and 3rd party insurance eligibility and benefits coverage.
Process incoming cash receivables, debit and credit card transactions.
Provide safety, security and transportation services to consumers.
Residential Support Staff/Case Manager
HLA Over Georgia, Inc.
Savannah, GA
04/2018 - 09/2020
Provide personal assistance, support and excellent customer service.
Assist with meal planning, preparation and housekeeping.
Aid with the administration of medications and the performance of RN delegated tasks.
Help with ambulatory care and mobility as needed.
Accurately document incidents, injuries, medications, and progress notes using EMR system.
Process incoming cash receivables, debit and credit card transactions.
Provide security and transportation to patients.
Night Auditor/Front Desk Clerk
Residence Inn by Marriot
Savannah, GA
04/2015 - 06/2018
Provide exceptional customer and hospitality services hotel guest and patrons.
Greet guest, processed reservations, registrations and extensions based on availability.
Comply with all safety and security policies in accordance with established standards.
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Additional Experience:
Medical Assistant – Curtis V. Cooper Primary Health Care – Savannah, GA
Shift Manager – McDonald’s Restaurant – Fort Worth TX
Education:
Associate’s Degree (Healthcare Services)
Ultimate Medical Academy, Tampa, FL
Associate’s Degree (Medical Assistant)
Virginia College, Savannah, GA
High School Diploma
Kofa High School, Yuma, AZ
Professional Attributes:
Available to Travel or Relocate Anywhere
Authorized to work in the Us for any employer
Ability to pass security clearance
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