Business Analyst Customer Service

TUNG PHAM

Boston, MA ***** *************@*****.*** +1-587-***-**** LinkedIn: Tung Pham

EDUCATION

Boston University Boston, MA

Bachelor of Arts in Computer Science Expected graduation: May 2025 Minor in Business

● GPA: 3.45/4.0

● Awards: Dean’s List Spring 2022

SKILLS

● Programming Languages: Python, Javascript, HTML/CSS

● Data Analytics: Python, Microsoft Excel, SQL

TECHNICAL PROJECTS

KPIM Biking Corporation Boston, MA

Business Analyst Sep 2022 - Oct 2022

● Utilized Excel to develop custom reports and dashboards to visualize sales data for KPIM Biking Corporation, providing valuable insights into key performance indicators and trends.

● Improved knowledge of advanced Excel functions and formulas, including PivotTables, VLOOKUP, and conditional formatting.

● Created 10 user-friendly templates and guides to ensure easy use and understanding by non-technical stakeholders.

BANBI Thrift Shop Haiphong, Vietnam

Web Developer & Business Analyst Feb 2019 - May 2020

● Developed a 5-page online store using HTML, CSS, Javascript, and Visual Studio, resulting in a user-friendly website with responsive design.

● Coordinated all logistics and inventory management by negotiating prices and building order delivery process with 4 third-parties and 10 local suppliers.

● Analyzed the sales data and oversaw the sales & customer service process to improve customer experience, which resulted in a 65% profit increase in 3 months. LEADERSHIP EXPERIENCE

GSU Food Court Boston, MA

Food Service Manager Sep 2022 - Present

● Effectively manage and train a team of 50 student workers, resulting in improved efficiency and customer satisfaction.

● Interact professionally and effectively with customers, team members, and management.

● Use Microsoft Office to create work schedules, manage payroll, and ensure optimal staffing levels to meet the demands of the fast-paced food court environment. Study Abroad Event: Dreamcatcher Haiphong, Vietnam Organizer & Leader May 2022 - July 2022

● Led a team of 14 people to organize an event to provide insightful information on the reality of studying abroad, attracting 200 high school students.

● Researched on the target audience to plan outreach strategies through social media (Facebook, Instagram, and Tiktok) and invited 5 guest speakers, reaching 1000 viewers.

● Planned the event’s budget, sponsorship proposals, and merchandise sales, resulting in 7 sponsorship deals and 300+ merchandise sales.

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