Manager Sales Customer Service

SANKALP DUTT

*** ****** ** **********, ** ***** · Phone : 201-***-****

Email : ***********@*****.***

Dynamic Business Development Executive having 18 yrs. of extensive experience in sales and business development, generating new leads and business line for market expansion in multiple industries spanning across like healthcare, Telecom, Logistics and Food industry. Leveraged on entrepreneurial vision and leadership skills to drive business expansion and consistently meet growth target through strategic business planning and innovative sales initiatives. Have developed and sustained strong relationships that is built on trust and respect with new, existing, and potential clients. Seeking a challenging career to best utilize my expertise in generating significant company growth through lead generation, customer service and sales and marketing techniques. SKILLS

• Business Development & Strategy

• Generating and building relationship

• Excellent Communication

• Strategic Planning

• Persuading and influencing potential buyers

• Negotiation

• Sales Management & Operations

• Team Building

• Leading cross functional team

• Coaching & Training

• Critical thinking and problem solving

• Sales forecasting / Market strategy

• Account Management

EXPERIENCE

APR 2017 – PRESENT

DEPUTY GENERAL MANAGER, BREATHEEASY CONSULTANTS PVT LTD.

(CORPORATE SALES/INSTITUTIONAL SALES/B2C/B2B)

• Envision, develop, and implement innovative and effective business plans designed to drive growth and maximize profitability

• Monitor and evaluate industry trends, market condition and customer drivers, and meet regularly with Company Leadership to discuss and develop strategy to build sales pipelines for short/medium/long term in accordance with targets

• Generate new leads, identify, and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and pitch logistics for the service operations

• Lead the implementation of marketing strategies, and delegate tasks to Business Development Manager and Sales team to achieve strategic goals

• Design and launch effective branding campaigns to increase brand awareness

• Manage all aspect of potential sales opportunities including Logistics strategies, Reseller agreements and product segmentation

• Manage both existing sales pipeline and the development of new business opportunities 2

Key customers acquired and managed -

UNICEF (All United Nation Bodies), WHO, WORLD BANK, British council, Embassies like U.S, SWISS, SWEDEN, POLAND, NEW ZEALAND, FINLAND, GERMANY, NEATHERLAND, BULGARIAN & Others, EMERSON (Fortune 500 company), OPPO Mobile India, VIVO, BMGF, ADIDAS, CDPQ, LUFTHANSA

APR 2015 – APR 2017

REGIONAL SALES MANAGER, BREATHEEASY CONSULTANTS PVT LTD. PROMOTED FROM SR. SALES MANAGER IN 8 MONTHS, (INSTITUTIONAL/CORPORATE SALES)

• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets

• Generate new leads, identify, and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics

• As Sales Coach, supervised sales and marketing manpower as well as the hiring and training of Sales personnel

• Manage both existing sales pipeline and the development of new business opportunities

• Motivate the team, track performance, and report performance metrics

• Launched an aggressive business development initiative involving participation in international trade shows to increase brand awareness. APR 2011 – APR 2015

SR. BUSINESS ASSOCIATE, AFLUX LED LIGHTS, (INSTITUTIONAL/CORPORATE SALES/RETAIL B2B/B2C) (START-UP)

• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets

• Generate new leads, identify, and select deals in line with strategies, and facilitate pitch logistics

• Develop and manage major strategic planning projects and initiatives to enhance practices, streamline care delivery models and advance organizational business strategies for PAN INDIA.

• Led cross-company sales objectives, such as budgets preparation and sales targets

• Manage both existing sales pipeline and the development of new business opportunities

• Launched an aggressive business development initiative involving participation in international trade shows to increase brand awareness. MAR 2008 – APR 2011

GROUP MANAGER –SR. PROJECT LEAD, CENTUM LEARNING LTD (BHARTI GROUP)

• Enhanced business of Bharti Mobility in Customer Sales & Services and various other programs through presales support

• Managed Instructional Design team for Bharti Airtel Operations Vertical

• Conducted TTT (Train the Trainer) on fundamental instructional design principles and practices

• Managed programs on Competency, Product & Process Based Training functions –Across India

• Architected promotions to help the organization in building a lasting relationship with the VAS Clients (Firm believer of ' Be the Reason ' principle) OLD EXPERIENCE (Prior to 2008)

3

DEPUTY MANAGER SALES, ARYA OMNI-TALK WIRELESS SOLUTIONS PRIVATE LIMITED (2006- 2008) (INSTITUTIONAL/CORPORATE SALES)

• Acquired and managed few customers like HCL BPO, IBM DAKSH, MORGAN Travels, GROUP4 Securitas, TIMES OF INDIA, NTPC, JET AIRWAYS & PUNJ LLOYD SR. SALES OFFICER, (APEX) - BLUE DART EXPRESS LTD. (2005- 2006) (CORPORATE SALES)

• Acquired and managed few customers like Nokia, YKK, LG, MOSERBAIR, JVC, PANASONIC, SONY, HAEIR, BANG & OLUFSEN, SAMSUNG and TEREX VECTRA GROUP SALES OFFICER, DABUR FOODS LTD. (2002- 2005) (INSTITUTIONAL/CORPORATE SALES)

• Acquired and managed few customers like Hotel Imperial, Taj palace, Metropolitan, Barista, TGIF, Season Caterers, Radisson, Jet Airways, Sahara Airlines and Thai Airways EDUCATION

MAY 2002

POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT, APEEJAY SCHOOL OF MARKETING (DELHI) (MARKETING & INTERNATIONAL BUSINESS) MAY 1999

Diploma in Business Administration, WIGAN & LEIGH U.K. COLLEGE, NEW DELHI MAY 1998

BACHELOR OF SCIENCE BIO, CHRIST CHURCH COLLEGE, KANPUR UNIVERSITY ACCOMPLISHMENTS

• TOP Performer in Business development and Sales (specially retaining old customers and creating new customer segment) throughout the career

• Received Quarterly Best Sale Manager award for outstanding achievement and J.F.M – 2008

• Blue Ribbon Award in Content Creation and Project handling

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