Program / Relationship Manager

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CATHERINE KNECHTLI

Program / Relationship Manager

Project Management Professional (PMP), Agile Certified Professional, Certified Scrum Master Cloud Practitioner (Certified), Solutions Architect Associate (In Training) 415-***-**** *********@*****.*** https://www.linkedin.com/in/catherine-knechtli/ PROGRAM / RELATIONSHIP MANAGER

Multi-talented Program/Relationship Manager with proven accomplishment proactive leading complex global, revenue-generating, business development programs and projects. Energetic, self-starter, extremely organized, driven with superb communication and leadership skills. Collaborate with Business Development, Sales, Sales Operations, Product, Marketing, and Engineering to drive programs with partners, form alliances. Constant learner, a cloud certified practitioner, and currently expanding my knowledge in the Cloud technology. Deep subject matter expertise in program and project management, support partners, lead governance in both waterfall and agile methodologies and techniques. Excellent personality, customer obsessed, with ability to influence at C- Level executives and seen organizationally as a program manager subject matter expert. EXPERIENCE

VERY GOOD SECURITY Program Manager Feb 2021 – Dec 2022 Program / Relationship Manager for several large programs with Business Development team at Very Good Security (VGS). Led several successful VGS global businesses’ development programs, channel projects for company and enterprise customers with ARR

(Annual Recurring Revenue) over $10MM. Together with Business Development, Sales, Product, Marketing, Engineering

(DevSecOps Engineers, Infrastructure, Observability, Site Reliability, Compliance, and Security), scouted new opportunities, influenced change to rally adoption for VGS Channel expansion. Drove alignment towards several FinTechs and with AWS Cloud partner alliance.

● Led VGS major enterprise (fast-food-chain) technical implementation. Successfully launched VGS Platform (Vault) to customer with collect, protect, and exchange of data security with VGS Zero Vault Data. Customers gained PCI DSS compliance with VGS by moving away from homegrown PCI solution. Project also included managed file transfer of historical data and integration with new payment processors.

● Led the technical migration of VGS largest payment issuer (Mission Lane) from FIS (WorldPay) to TSYS. Project included working with VGS Engineers (DevSecOps) to build/test/deploy VGS large file processing for managed file transfer.

● Partnered with Business Development to identify, screen qualify new partnerships (reseller, referrals), by working with the legal team to expedite programs with Partners. Managed new partnerships with different partners, guided development of product training to ensure new VGS partners have the right understanding of VGS products to resell, refer, co-sell. Periodically monitored programs, conducted analysis of partner performance and regularly met with Partners to identify incentives for Very Good Security. Proactively detected obstacles in partnership development that might affect its success, and reported them to the management team.

● Guided the delivery of VGS Channel’s Program, worked with Sales and Sales Operations to implement VGS GTM (Go-to- Market) Channel Strategy; delivered AWS Marketplace, AWS ISV Accelerate Program, etc. to co-sell VGS products at AWS. Partnered with Sales Operations and VGS AWS Infrastructure team to implement WorkSpan co-sell management network to integrate with Salesforce and AWS APN ACE (AWS Partner Network Customer Engagements).

● Collaborated with Engineers, Infrastructure, Site Reliability, Security to ensure VGS architecture is well-architected, and acted in accordance with cloud best practices and framework so VGS products meet regulatory compliance i.e. PCI DSS, InfoSec SOC 2.

● Contributed requirements to marketing, sales, managed end-to-end process to successfully drive the VGS rebranding efforts for a new company name, new logo, and new messaging. Worked with C-level stakeholders to list and redesign brand touchpoints and brand agency market research. CYBER SECURITY NETWORKS/ARLO TECHNOLOGIES Technical Program Manager June 2020 – Feb 2021 Effectively executed on Arlo quarterly goals, and program managed Arlo’s Security team’s programs. Led security engineers on technical programs of all types through every stage of development, and from ideation to design to completion. This included architecture review, design, and implementation of Product Security for hardware and software and Corporate Security goals such as vulnerability management and PCI DSS projects. Managed program progress kept programs on schedule and within budget.

● Managed daily scrum, providing advice to Product and Corporate security engineers on solutions to removing impediments reported during the scrum meetings on all programs, and escalating to head of security as necessary. 2

● Led bi-weekly review and planning security program meetings with Product and Corporate Security teams. Serve as the product owner to assist security teams meet sprint goals.

● Planned, managed interdependencies, reported on risk and issue tracking; prepared product and corporate security weekly reports for senior management, owned procurement and vendor management for all security related programs including staffing for pen-testing and soliciting PCI vendors/assessment. MACYS SYSTEMS & TECHNOLOGY Development/QA Program Manager San Francisco, CA January 2015 – March 2020 Led the planning and delivery of Macys.com digital strategy programs on the cloud. This included management of the interdepartmental requirements for Macy’s home page, branding, sales and marketing sites, digital product, and digital platform updates. Optimized various processes to drive productivity. Monitored, controlled and reported project execution, schedules, status, escalated issues, and ensured proper programming procedures were implemented. Subject Matter Expert for all platform capabilities with a sharp eye to anticipate future site needs.

● Enhanced efficiencies using Agile practices within Product, Marketing and Engineering teams to plan, execute and launch complex cloud technology programs using Scrum framework.

● Facilitated daily scrum, and scrum of scrum meetings, and served as product owner for Marketing and Production roadmap for over 1,000 Macys.com yearly updates including daily home page refreshes, and special branding projects.

● Owned program budget, recommended solutions for budget variances with leadership. Recommended replacements or additional staffing to balance weekly bandwidth and capacity. Prepared and delivered monthly executive presentations reviews on program roadmap, budget, and weighed product priority to ensure all programs are on schedule.

● Leveraged all team resources, communicated frequently with stakeholders, PMO, program team members to tightly control program pulse and schedules. Advised business reviews to senior management using weekly dashboards / metrics. UPLAND SOFTWARE Senior Program Manager March 2013 – December 2014 Successful delivery of custom enterprise digital websites by utilizing Upland’s award-winning IT Management and Workflow Automation Digital Engagement tools. Led the technical implementation, testing, and installation of custom website development programs. Served as a reliable business partner that promoted productivity and consistently supported internal leads from engineering, operations, product, sales and marketing.

● Led and conducted design, development, and testing phases for over 25+ custom enterprise websites hosting and served as primary contact for the 25+ businesses, technical resources and external vendors.

● Collaborated with internal teams to review scope of work tradeoffs and contributed to RFP (Request for Proposals) to approve increased project scope. Communicated changes, budgets, plans, status reports, issue logs, defect logs, vendor integration documentation, and change requests.

● Received 100% customer success achievement through a unified operating platform to ensure quality, performance, scalability and support for thousands of customers worldwide. LIMELIGHT NETWORKS Technical Account Manager – Professional Services January 2012 – March 2013 Managed Content Delivery Network (CDN) programs for enterprise customer’s ecommerce and infrastructure environments. Created customer’s solutions to strategically place content and fully cache enterprise websites for faster performance. Served as the enterprise contact and provided leadership, proactive communication, for enterprise website design, redesign, and development.

● Simplified and led the redesign of peak performing corporate websites that resulted in rapid performing, fully integrated, secured, SEO (search-engine-optimized), responsive digital experiences.

● Successfully executed programs that resulted in increased sales by maximizing performance with page load of less than one

(1) second. This led to 75 percent customer retention in 2013.

● Managed 50+ people across multiple teams by prioritizing strategic goals, aggressively managed dependencies, and removed obstacles between the teams and customer success. UCSF (University of California San Francisco) Technical Project Manager October 2009 – January 2012 Led the technical delivery of the UCSF (University of California, San Francisco) home page redesign project. Led the project development, testing and site redesign, resulted in ucsf.edu redesign and the build of a new Chancellor’s digital presence.

● Led 50+ stakeholders from the University Education, Patient Care, and Research organizations to provide content for UCSF.edu and designed feedback to properly scope, plan, and organize the university websites and intranet.

● Led weekly project meetings with Stakeholders and project teams, created detailed schedules, and reported on progress that included financials, project budget, cost, and resources to the Executive Director, Public Affairs department.

● Reviewed creative wireframes, mockups, drafted requirements for partners from technical design, development, user acceptance testing, and release. Documented content was repurposed for other UCSF departments utilization.

● Collaborated with the University IT (Information Technology) organizations for site server hosting, operations, monitoring, maintenance, business continuity, and disaster recovery planning. 3

CALPERS (California Public Employee Retirement System) Technical Project Manager June 2008 – October 2009 Successfully implemented CALPERS’ first data center greening project for one of CALPERS many data centers. Collaborated with State’s Union Facilities Management within CALPERS and several energy companies, such as the Sacramento Municipal Utility Division, as well as the State Information Technology Service Branch to strategize. Identified pilot goals and objectives to optimize data centers for energy efficiency.

● Selected and deployed the wireless sensors to the data center in Sacramento, with goals to improve operation and energy efficiencies by monitoring accurate cooling and heating in the data center aisles.

● Proactively and regularly led presentation to Stakeholders, senior management at the State, with project status and operations and energy metrics gathered from sensors.

● Partnered with PG&E (Pacific Gas and Electric), Information Technology Service Branch (ITSB), SMUD (Sacramento Municipal Utility Division), and CALPERS Facility Management on a new pilot to save energy. PLANETOUT, INC. Operations Project Manager January 2005 – May 2008 Led technical operational programs to upgrade and improve data center security; redesign the ecommerce site. Successfully planned and managed a multi-year project to massively scale online capacity to handle more than one million unique web visitors per day. Managed technical operations projects related to company’s infrastructure, data center operations, an enterprise environment across four sites, with over 1,000 servers using technology from Sun, Cisco, Juniper, Citrix, EMC, and NetApp.

● Led Technical Operations scrum team, led the build of several new architectures in the data center and support the development phase through launch of new ecommerce websites.

● Collaborated with cross-functional teams and managed the deployment of server virtualization which included both hardware/software upgrades. Infrastructure build planning, capital acquisition, followed by several months of deployment.

● Led team to replace the data center legacy application server technology (Sun Java System Application Service Enterprise Edition) with open-source software, achieved goal for the total cost of ownership reduced by 35 – 40%. OTHER RELEVANT EXPERIENCE

VERISIGN/SYMANTEC Professional Services Program Manager Promoted with increasing responsibilities to different positions at VeriSign, from Project Management to manager of the Project Management Office (PMO), as Systems Integration Manager in the data center, and as Senior Technical Program Manager in the

(PSO) Professional Service Organization.

● As PMO Manager – recruited and managed five (5) project managers to implement new architecture and new database to achieve system availability and interoperability. Guided and mentored project managers to increase Credentialed PMP

(Project Management Professionals) across leadership.

● As Integration Manager – managed seven (7) system engineers at the VeriSign Key Management Data Center. Deployed new technical services to the data center (e.g. PayPal integration). Worked with system engineers, architects, and system administrators to maintain the data center infrastructure for 99.999 percent availability.

● As Professional Services Program Manager – directed the multimillion-dollar SaaS business development and technical activities in country. Influenced executive-level international customers in Italy, Philippines, Korea, in Certificate Authority implementation.

VISA INTERNATIONAL AND VISA USA Technical Service Manager Directed the implementation of Visa Interactive Electronic Bill Payment project at major financial institutions. Systems implementation included data conversion, reconciliation, user training, and documentation prepared for participating financial institutions. Developed training documentation for Visa’s copy request and chargeback services.

● Managed a team of eight (8) system engineers and quality assurance managers to support the technical development, installation, and deployment of Visa’s first Home Banking Service and electronic payments.

● Service manager to all Visa members, influenced Visa card issuers, acquirers with Visa’s copy request, and chargeback service programs.

● Delivered professional presentations, service solutions to Visa Acquirers and Issuers on the rules and regulations of Credit Card Payments, Visa Copy Request and Chargeback services. 4

EDUCATION AND CERTIFICATIONS

University of California, Berkeley: Computer Science Programs - Information Technology Certification Pacific Union College: Bachelor of Science

PMP, Project Management Institute: Project Management Professional PMI-ACP, Project Management Institute: Agile Certified Professional CSM: Certified Scrum Master, Scrum Alliance

Cloud: AWS (Amazon Web Service) Certified Cloud Practitioner, Solutions Architect (In progress), Security certification (Next) AWARDS AND ACKNOWLEDGEMENTS

Guest Speaker at the Institute of Medicine (IOM): Invited to speak at Washington D.C Capitol Hill on the topic of, “Retooling Health Care for Americans”- http://www.nationalacademies.org/hmd/Activities/Workforce/agingamerica/2009-MAR-12.aspx Limelight Core Value Awards: For extraordinary Customer Focus Macys: “Make Magic Now” Award and Best of the Best Award REFERENCES

Mahmoud Abdelkader, CEO

Very Good Security

Phone number: +1-410-***-****

Email: *******@***.**

Marshall Jones, CTO

Very Good Security

Phone number: +1-408-***-****

Email: ********@***.**

Dotty Colantuono, Chief of Staff:

Very Good Security

Phone number: +1-650-***-****

Matthew Amundson, CMO

Scale Venture Partners

Phone number: +1-310-***-****

Alanna Frost

Former VGS Business Development, Head of Channel Sales Program Phone number: +1-617-***-****

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