Customer Service Desk Associate
Resume:
Dawn Husa
Multitasker
Oak Forest, IL *****
********@*****.***
Responsible, fast pace, reliable worker.
Authorized to work in the US for any employer
Work Experience
Front Desk Associate
Advanced Pain Management Center - Frankfort, IL
December 2021 to February 2022
Check in patients. A/R, A/P, phones, scheduling
Busieness Development/Logistics1
Affinity Empowering
June 2021 to November 2021
Government position entering information into program Assure, working with DHHS, making calls through Google Connect meetings through Teams, sending product in a professional and productive way. Office Management
Dr Kailash Sharma - Oak Forest, IL
August 2013 to February 2021
Responsibilities
Manage office and employees, Entered information into Practice Fusion, Availity, medical coding & billing, insurance verification. Kareo, payroll, Quickbooks, Quickbase, Office, Assure, Accounts Payable, Accounts Receivable, Mas 90 patient management, chronic care management Accomplishments
Manage office and employees, make the patients feel secure and comfortable. Helping the Dr. In every aspect. multi tasking, work alone.
Skills Used Office mgmt. Patient insurance verification, a/p, a/r payroll, inventory ordering, invoicing, Education
4.0 GPA in medical assistant
Everest - Merrionettte Park,IL
2012 to 2013
High school diploma or GED in General Studies
Oak Forest High School
Skills
• OfficeManagement, payroll mgmt,customer service, (10+ years)
• Medical Office Management (9 years)
• Experience Administering Injections (2 years)
• Medical Office Experience (9 years)
• Insurance Verification (9 years)
• Office Management (10+ years)
• Medical Billing (9 years)
• Medical Coding (9 years)
• Patient Care (9 years)
• EMR Systems (9 years)
• ICD-10 (9 years)
• Medical Scheduling (9 years)
• Medical Records (4 years)
• CPT Coding (9 years)
• HIPAA (9 years)
• Medical Terminology (9 years)
• ICD-9 (10+ years)
• Triage (9 years)
• Human resources (8 years)
• Process improvement (9 years)
• Employee relations (9 years)
• Customer service (10+ years)
• Documentation review (10+ years)
• Clerical Experience (9 years)
• Vital Signs (9 years)
• Management (10+ years)
• Laboratory Experience (3 years)
• Quality Assurance (9 years)
• Accounting (10+ years)
• Leadership (10+ years)
• Medical receptionist (10+ years)
• Microsoft Office (10+ years)
• Computer skills (10+ years)
• QuickBooks (10+ years)
• Recruiting (8 years)
• Microsoft Excel (8 years)
• Home care (2 years)
• Google Docs (10+ years)
• Typing (10+ years)
• Accounts receivable (8 years)
• Medicare (8 years)
• Phlebotomy (2 years)
Assessments
Medical terminology — Familiar
June 2021
Understanding and using medical terminology
Full results: Familiar
Electronic health records: Best practices — Proficient June 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer service — Completed
June 2021
Identifying and resolving common customer issues
Full results: Completed
Verbal communication — Proficient
June 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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