Customer Service Operations Manager
Resume:
Demarques Edwards
Gainesville, FL *****
*********************@***********.***
A safety-conscious 25 plus year's Of Management experience in managing small and large facilities within schools, hospitals, and many governmental agencies. Leadership focused, performing in areas of project management, maintenance, and various high-pressure capacities. Successful achievement gained in process improvement, cost control, and team building. Authorized to work in the US for any employer
Work Experience
Operations Manager/Project Manager
UF Health - Gainesville, FL
October 2021 to Present
Leadership
Overall ownership and accountability of operational management and financial performance of the unit Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
Reward and recognize employees
Identify and engage top talent and develop team members to their fullest potential within the organization
Plan and lead team management meetings
Ensure safety and sanitation standards in all operations. Client Relationship
Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
Identify client needs and communicate operational progress Deliver and model WEST as the foundation for delivering excellent customer service Facilitate and support new business and retention activities. Develop program (facilities, custodial, energy, grounds or maintenance) to meet client and customer demands and specifications
Financial Performance
Build revenue and manage budget which includes cost controls with regard to labor, supply, and inventory
Ensure the completion and maintenance of financial statements relative to the department Oversight and responsibility to deliver client and company financial targets Adopt all Aramark processes and systems, eliminate custom/manual reports Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
Productivity
Implement and maintain GM agenda for both labor and total quality management requirements Create value through efficient operations, appropriate cost controls, and profit management Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiencies in sustainability efforts to reduce energy consumption and labor productivity standards
ENVIRONMENTAL SERVICES OPERATIONAL MANAGER
Guilford County School System - Greensboro, NC
March 2014 to October 2017
Provided leadership for the school's custodial staff while performing tasks that involved the general care of the school building and grounds;
• Supervised and provided work to the building custodians and managed overall work schedules for staff;
• Trained new employees on the proper cleaning and maintenance of school buildings;
• Maintained Safety and Materials Safety Data Sheets; and
• Worked closely with school Principal and other supervisors to perform various other duties as needed. ENVIRONMENTAL SERVICES SUPERVISOR
Mylan Pharmaceutical - Greensboro, NC
November 2011 to February 2016
Oversight of cleaned and sanitized restrooms/bathrooms using established practices and procedures;
• Oversight of stripped, cleaned, buffed and applied floor sealer and floor finish to hard surface floors; vacuumed and shampooed carpet;
• Oversight of assigned power equipment and hand tools, buffers, auto scrubbers, extractors, for the high pressure maintenance of floors, walls, carpets, and furniture.
• Oversight of inventory control and security of equipment and supplies; and
• Attended safety meetings and other related meeting regularly to ensure safe operations of all vehicles and other job-related equipment.
OPERATIONS MANAGER
Dougherty Cleaning Services - Albany, GA
March 1999 to September 2011
• Hired, supervised, scheduled and trained all employees;
• Stripped, waxed and buffed floors in various large and small businesses including governmental buildings and schools throughout the Southwest Georgia area;
• Pressured washed school kitchens, vent hoods; stripped and polished marble floors; cleaned windows of commercial buildings; cleaned equipment, monitored daily equipment use; and
• Provided quality customer service by exceeding duties of assigned contract on each project. Education
ASSOCIATE in Exercise Science and Wellness
Bryan University
2016
DIPLOMA
New Covenant Academy - Albany, GA
Skills
• Quality Assurance
• Staff Development & Leadership (10+ years)
• Safety & Regulatory Compliance (10+ years)
• Client & Vendor (7 years)
• Relations Quality Customer Service
• Problem Solving (10+ years)
• Cost Control
• Self-Starter
• Performance Orientated
• Strategic Planning
• Team Player/ Team Building (10+ years)
• Critical Care Experience
• Time Management (10+ years)
• Courier
• Facilities Management
• Environmental Services
• Customer Relationship Management
• Operations Management
• Quality Management
• Budgeting
• Buffing
• Computer Networking (6 years)
• Change Management
• Business Development
• Program Development
• Team management
• Inventory control
• Project planning
• Sanitation
• Custodial experience
• Floor care
• Commercial cleaning
• Janitorial experience
• Cleaning
• OSHA
• Hospital experience
• Project management
• Microsoft Project
• Analysis skills
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