Customer Service Account Manager

ashley cool

**** ** ****** **. **, MO ***** ************@*******.*** 816-***-****

Objective

To give my best performance as an account manager in your reputable organization, bringing strong ability to meet clients accounting needs in compliance with standards and objectives of the company.

Skills & Abilities

Excellent communication skills, both written and verbal. Strong follow-up skills. Self-motivational personality with exceptional attendance and punctuality. Excellent customer service orientation. Ability to multi-task, work in a team oriented environment while maintaining an individual workload. Work in an ever-changing environment with ongoing interruptions, to perform job duties with a sense of urgency and problem-solving ability, particularly when working under pressure.

Experience

Logistics support, Account manager Alliance shippers, inc

march 2020 - present

Manages the strategic and operational supply chain requirements of key customer accounts. Develops and maintains communication with clients, make logistic agreements with customers and ensures agreements are met.

operations manager bio foam insulation llc

may 2012 – august 2013

Ensure smooth operations of various processes that contribute to the production of goods and services of an organization. Make travel arrangements for work crew members. Customer service management. Complaint handling and resolution. Office operations management. Working with job blueprints for ordering materials. Contractors and sub-contractor relations. Supervision of employees. Sales and margin improvement. Team-building and training. Cost-reduction strategies. Order fulfillment. Job invoices and collection. Monthly and quarterly reports.

general manager smashburger

april 2010 – april 2011

Required to recruit, train and supervise 25+ kitchen staff and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage operations to ensure friendly and efficient transactions at checkout and throughout the whole dining experience.

Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Contributed to significant improvements in guest satisfaction and sales.

Met and exceeded all sales targets despite an increase in competition.

Responsible for counting and verifying $2000+ safe multiple times daily.

Award: “The best Cost Management for all Food Ordering” based on responsibilities for 100% of all inventory and food costs.

Award: “Superior Administrative Skills” within the entire franchise.

Education

university of st. mary, leavenworth, ks

January 2004 – august 2006

Earned 73 credit hours; concentration in business studies

CLARENCE COCHRAN, HIGHWAY SERVICES MANAGER - ALLIANCE SHIPPERS INC. 816-***-**** ***********@*****.***

LINDSEY JENSEN, PERSONAL FRIEND 816-***-**** **********@*****.***

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