Floor Staff Varied Shift

Location:

Lusaka, Zambia

Posted:

March 13, 2023

Contact this candidate

Resume:

Bernard Kaputo

*****,******,****** +260********* *******.**********@*****.***

Summary

Trustworthy with years of practical experience and dedicated work ethic, self-motivated to consistently meeting tangible results assertive self-starter minimum supervision and high interpersonal skills. Meticulous at any assigned task, ready to offer multitasking and time management abilities to dynamic new role with room for growth and professional advancement. Customer-focused successfully contributing to company profits by improving team efficiency and productivity. Responsible, passionate about delivering outstanding quality and service.

Seasoned professional with excellent prioritization and work plan skills. Works effortlessly between departments. Meets job demands and deadlines through diligent work-ethic and dedication to quality. A cross-team, collaborator, proactive and ready to partner with individuals whose focus is on achieving goals. Good English language communicator.

Experience

Food and Beverage FOLIO runner FAMILY LEGACY Lusaka Zambia

10/2021 to date

•Coordinating Food and Beverages for meetings and other events

Assessing food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.

•Managing the restaurant ensuring that the restaurant is setup for any upcoming event.

Arrange and rearrange indoor and outdoor restaurant and functions furniture to suit business needs and customer requests.

•Billing for Food and Beverages

•Food and beverage runner

•Room service attendant

•Managing daily food and beverage inventory and ordering low-stock supplies when required.

•Soliciting feedback from guests concerning restaurant service offerings and identify weak areas and discuss the same with management for improvement.

•Identifying training needs and organized training programs to bridge employee skill gaps.

•Observed staff performance and provided feedback to facilitate achievement of team and individual goals.

•Checking on patrons regularly and acting on requests when required to maintain satisfaction.

•Enforcing high standards of health and safety to reduce risks of injuries and accidents.

RESTAURANT FLOOR MANAGER 03/2021 - 10/2021 Corner café Great East Road - Lusaka, Zambia

Opened and closed restaurant days weekly.

Reconciled floor staff tills daily and consolidated and banked weekly takings.

Managed a weekly rota for employees.

Delivered pre-shift briefings setting individual and collective responsibilities.

Used 1:1 meetings and performance appraisals to address and rectify staff disciplinary issues.

Developed and delivered staff training, including customer service, complaint resolution and fine dining.

Recruited, onboarded and inducted employees, including conducting interviews.

Designed floor layout for restaurant, optimizing workflow and maximizing patron capacity.

Controlled stock of floor operations, including documenting par levels and ordering supplies.

Led through a customer and quality-focused approach to improve guest experience.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Guaranteed compliance with food safety procedures and quality control guidelines.

Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.

Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.

Minimized loss and misuse of equipment through proper supervision and staff training.

Regularly updated computer systems with new pricing and daily food specials.

Performed restaurant walk-through to gauge timeliness and excellent service quality.

Optimized profits by controlling food, beverage and labor costs daily.

Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.

Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.

Championed 100% guest satisfaction by providing excellent dining experience.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.

Leveraged communication skills to engage and encourage team understanding of tasks assigned.

Implemented brand values and standards through friendly customer service to create memorable dining experiences.

Managed rotas to cover high service level periods and avoid service delays.

Maintained overall knowledge of functionality in every department to facilitate assistance when needed.

Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.

Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.

Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.

Set workplace culture by leading by example and demonstrating hard work and diligence to daily tasks.

Monitored, reviewed and addressed payroll concerns with employees, approving all floor staff hours weekly.

RESTAURANT WAITER 02/2019 - 02/2020 Ciela Resort - Lusaka, Zambia

Maintained safe hygiene and food handling standards for full compliance.

Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.

Answered phones politely and promptly while accurately recording and confirming reservations.

Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.

Mopped, swept and dusted restaurant and kitchen areas.

Greeted new customers, answered initial questions and took drink orders.

Communicated daily promotions, side dishes and deals to increase customer orders and maximize sales.

Retained knowledge of current menu selections for accurate, reliable customer guidance.

Coordinated team members to take, serve and clear orders accurately and promptly.

Supported kitchen staff with various duties, such as cleaning, plating meals and stock counting when necessary.

Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.

Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.

Carried out tasks for restaurant closing such as cash counting, stock counting and till closing.

Routinely reset tables with spotless service ware.

Helped bar staff prepare various hot, cold, alcoholic and soft drinks for customers when necessary.

Conducted stock counts of drink, ingredients and other restaurant supplies, promptly ordering low stock items.

Cleaned, sanitized and organized restaurant, bar and front of house areas.

Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.

Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts.

Facilitated optimal levels of guest satisfaction by proactively attending to customer’s needs, requirements and requests.

Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.

RESTAURANT CAPTAIN/ ROOM SERVICE ATTENDANT 07/2015 - 02/2019 Radisson Blu Hotel - Lusaka, Zambia

Adhered to quality expectations and standards.

Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

Resolved customer complaints promptly, escalating larger operational concerns to management.

Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.

Led by example in delivering friendly, courteous service, enhancing overall customer care standards.

Supported other restaurant areas in set up and clean up for improved preparations.

Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.

Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.

Coordinated varied shift types, utilizing staff members' strengths to create cohesive service.

Coordinated team members to take, serve and clear orders accurately and promptly.

Collaborated with chefs to verify item availability and understand daily specials for menu promotion.

Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.

Anticipated and addressed guests' service needs.

Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.

Met upselling goals by promoting additional menu items and increasing average transaction values.

Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.

Communicated effectively with kitchen staff to maintain timely service and deliver special requests.

Cleared and reset tables with clean service ware to uphold faultless restaurant standards.

Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.

Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency.

Delivered friendly and fast service to process high-volume food and drink orders at peak times.

Retained knowledge of current menu selections for accurate, reliable customer guidance.

Maintained safe hygiene and food handling standards for full compliance.

Seated guests quickly and coordinated timely service to minimize table wait times.

Replenished salad and buffet bar items regularly to maintain plentiful stock and meet customer demand.

Skills

Accurate stock counts

Creative sales techniques

Attention to details

Good client relationship

Good sales ability

Complaints handling skills

Good negotiator

Team building

Time management

Serving with yes I can spirit

Restaurant opening and closing

Friendly and polite

Education

Zambia institute for tourism and hospitality - Lusaka Zambia Diploma of Higher Education

food and beverage management, 2022

Dissertation in - food and beverage outlet

Accomplishments

Oversaw programmed to reduce paper waste, resulting in savings cost.

Recognized by management for delivering outstanding result

Created and developed critical policies to consistently exceed quality and production targets.

Enhanced processes, implementing across department for increased productivity and profits.

Additional Information

self-oriented

highly motivated sales association with extensive customer care

sober character

high level of integrity

willing to work long hours

manage to work with less supervision

willing to learn new ideas

team player

team build career in a growth organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization goals and climb the career ladder through continuous learning

Certifications

Area of certification

Diploma food and beverage: Zambia Institute for Tourism and Hospitality Studies (ZITHS)

Area of study: food and beverage management, hospitality management, leadership foundation, housekeeping, computer application etc (refer to transcript).

Certificate Hospitality Management studies – hotel Operations Alison institute

•Certificate Mental Health Studies/ suicide, violent behavior, and substance abuse Alison institute

•Radisson blu Lobster ink Certificates: Front office professional, Leadership foundations, Restaurant cost serving, fighting food waste in Hotels, Bar upselling, Food and beverage service professional, Restaurant upselling, Kitchen cost servings, Coffee Professional, Bar cost serving, Luxury Hospitality House keeping.

Whiskey course. Wine Course Lucrative front desk

Employee of the month Radisson Blu certificate

•Computer Fundamentals and applications

Others:

Child counseling for HIV/AIDS: University of Zambia (Teaching Hospital)

Adult counseling for HIV/AIDS: University of Zambia (Teaching Hospital)

Languages

English: First Language

Zambian Languages: Bemba and Njanja

References:

Mr, Oneil Mweemba

Food and Beverage Manger