Latasha Johnson

ASSISTANT MANAGER

*** ********* ** ******** ** 31601

786-***-****

advv29@r.postjobfree.com

OBJECTIVE

Resourceful and enthusiastic individual with a strong work ethic and the capability to proficiently complete all tasks assigned. Strong planner and problem solver, who readily adapts to change, works independently and/or in a team environment. Proficient at handling multiple tasks with a variety of strict deadlines. Produces quality work that exceeds expectation.

EDUCATION

EXPERIENCE

Florida Bible Christian School Miami Lakes FL. 1992

City College Fort Lauderdale FL June 2010

Associate Of Science In Paralegal.

KEY SKILLS

•All Microsoft Programs

•Government Famis System

•ICD9 HCPCS CPT 4 codes

•Monitoring and executing contracts

•Credit

•Customer Service

•Payroll

•Receptionist

•Call Center

•Management

•Negotiation

•SBT Accounting System

•CMS1500 claims and UB92 forms

•Sales

•Human Resource

•AS400

03/2021-Present

Director Of Operations • U-Haul Hollywood FL

Consulting with superior to make decision for operational activities and set strategic goals.

Planning and monitoring the day-to-day running of business to ensure smooth Progress.

Supervise ten (10) full-time and eight (8) part-time employees.

Reservations, account payables and Receivables

New Hire Training

Update customer payments to accounts including check cash and credit card transactions.

01/2018-02/2021

Assistant Manager • Checkers Restaurant Inc. Hollywood, FL

Provided daily support to the Manager execute task as directed.

Supervised four full-time employees four part time employees.

Hire New employees and Train New Hires.

Implemented teamwork and worked the sandwich board and grill safe certified.

12/2015-12/2017

Customer Service Representative • H. Pharmacy Fort Lauderdale, FL

Established and maintains office and general files for Department.

Receive incoming calls and direct them to the appropriate department.

Provides receptionist duties for visitors and distributes incoming and outgoing mail.

Maintain daily prescription neatly and accurately.

Dispatch to personnel in a timely manner via emails.

10/2012-11/2015

Operations Administrator • Stonegate Bank Fort Lauderdale, FL

Performs internal operations of retail banking institution by performing the following duties.

Processes ATM and debit card transactions and issuance of cards.

Acts a key contact for branches relating to customer service issues.

Processes on-line banking and cash management requests.

Maintain IRA accounts, prepares monthly transmission files and reconciles monthly account balance reports.

Maintains dormant account files for escheat process and prepares customer notifications.

Assists Branch Operations Manager with audits of accounts, records of proof and certifications to ensure compliance of workers with standard procedures.

09/200*-******

Floor Manager Intuitive Management Fort Lauderdale, FL

Responsible for overseeing the daily production and performance of the collection team to ensure that performance and quality customer service goals were met.

Managing and motivating collectors as well as addressing any attendance or scheduling challenges.

Responsible for preparing and delivering informal and formal corrective actions on job performance behavior and quality issues.

document performance issues, recommend disciplinary actions etc.

Directly assists collectors by helping to resolve difficult accounts by providing direct assistance as necessary to assure optimum payment arrangements.

Ensure the collection team operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA),Health Insurance Portability and Accountability Act (HIPAA) and any other applicable Federal or state laws and company policies.

Plan, direct and coordinate the administrative function of the company.

Recruiting,, interviewing and hiring of new staff.

Supervised a team of Ten (10).

01/2002-08/2008

Force Charge Collections Alamo Rental Car Fort Lauderdale, FL

Delivered world class customer service and enhance customer satisfaction and loyalty.

Effectively managed high volume of inbound and outbound calls

Gathered and verified all required customer information for tracking purposes

Dealt with three major credit bureaus.

Met and exceeded service and quality standards every review periods.

Business to Business collections, FCDP knowledge, third party collections.

Negotiated payments arrangements on delinquent accounts.

Confidential and Sensitive information as well as Call Center Establishment.

01/1998-12/2002

Program Funding Coordinator Miami Dade Coalition Miami, FL

Organized state Funding for childcare programs through the Government.

Prepare reports, analyzed the budget from month to month.

Scheduled camp counselors and daycare staff, payroll preparation.

Provided the urban community with the appropriate program information and regulations to ensure funding could be issued to the organization.

Prepare and maintain case files, records, program statistics reports and any other necessary documentation as needed.

Developing implementing a curriculum of daily children’s activities, updated and published each month.

Maintained programs to enhance experiential opportunities to help create positive self-concept coping, mechanisms material as needed.

Organized data annual, monthly and weekly performance reports.

Work directly with customers in person and via phone.

REFERENCE

UPON REQUEST

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