Customer Service / Property Manager
Resume:
JEANNIE
GARRISON
jeannie.garrison**@gmai
l.com
Pitman, NJ 08071
I have a strong background in Customer Service bringing 24 years of experience. Active listening and analytical problem-solving skills are my strong points. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
New Orleans Park - Property Manager
Secane PA • 10/2012 - Current
Home Properties - Property Manager
WORK HISTORY
Oversee the day to day operational responsibilities to include Financial,Customer Service,Marketing,Staffing
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Administered operations to handle needs of more than 1500 tenants across 500 property units
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Work directly with residents to address issues and concerns until satisfaction results are achieved
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• Review all vendor invoices, code, submit for payment
• Manage all Account Payables
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
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Generate monthly reports review open charges and
credits and adjust as needed
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• Aggressively collect rents to minimize delinquency, Followed up on delinquent tenants and coordinated
collection procedures.
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Monitored tenant behavior and implemented corrective action
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• Handled all legal actions, court hearing and evictions Monitored and tracked payments and expenses, providing timely and accurate financial reports.
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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
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SKILLS
Multi-Family Property
Management
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• Tenant and Eviction Laws
Excellent Customer Service
skills
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Strong written and verbal
communication skills
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• Fair Housing Mandates,
MRI, AMSI,Rent
Manager,Outlook
Accounting Software
•
Able to deal with irate
residents effectively
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Ability to work effectively
to meet deadlines while
multi tasking with little
supervision
•
Leasing and Sales,
Maintenance Knowledge,
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Ashworth College
Norcross, GA
Associate of Science:
Criminal Justice Courses
EDUCATION
Pottsown High School
Pottstown, PA • 06/1979
High School Diploma
Norristown PA • 03/2008 - 10/2012
Administered operations to handle needs of more than 700 tenants across 244 property units.
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Maximized rental income while minimizing expenses
through effective planning and control.
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Coordinated with janitorial and engineering staff on maintenance and upkeep.
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Maintained original leases and renewal documents in digital and hardcopy format for property management office.
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Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
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Collected and maintained careful records of rental payments and payment dates.
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Coordinated with legal counsel to resolve tenant
disputes.
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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
•
Contact this candidate