*** ******* ******

Pearl City, HI *****

Mobile: 808-***-****

Email: advv1b@r.postjobfree.com

Nelia Q. Nguyen

Qualifications:

Professional

Experience:

I possess a business administration background. I offer your organization effective people skills and much experience in a clerical setting. The following information summarizes my professional experiences to date. I have computer experience with AS400, Windows XP, Excel, Falcon, QuickBooks Pro, Calyx, Lending QB, DocVelocity and Cash Register. Typing speed of 72 wpm, multi-line telephone, ten key calculator and effective client relations. V.I.P. Mortgage, Inc.

Broker Concierge

April 2022 – January 2023

Duties: Setting up new broker company with credentials in our system, provide training to the loan officers and processors to use our system, and provide any assistance to the loan officers and processors when needed regarding their files. Mid America Mortgage, Inc.

Closing & Compliance Manager

July 2019 – January 2022

Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, issue closing disclosures and balancing with escrow, closing loan documents, back-up funder and processor and prepping documents to submit to Hawaii Housing Finance & Development Corp. for new Mortgage Credit Certificate (MCC) and re-issuance on refinance loans.

SIWELL, INC., dba CAPITAL MORTGAGE SERVICES OF TEXAS Account Manager

May 2015 – June 2019

Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, retrieve documents from Lending QB and upload them to DocVelocity, upload documents to GUS on USDA loans, submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, assist closer with issuing CD’s and closing loan docs, review closing loan docs to ready for funding and uploading them to DocVelocity for funders to do final review prior to funding, request Flood Certification, ordering tax transcripts, Social Security verification, verbal verification of employment, SSR/XML reports on UCDP, and fraud reports.

943 Paaaina Street

Pearl City, HI 96782

Mobile: 808-***-****

Email: advv1b@r.postjobfree.com

Nelia Q. Nguyen

STELLAR CAPITAL, INC.

Processor

January 2012 – May 2015

Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, upload documents to GUS on USDA loans, upload closing documents to GUS to obtain Loan Note Guarantee submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, assist closer with issuing CD’s and closing loan docs, review closing loan docs to ready for funding and uploading them to secured website for funders to do final review prior to funding, request Flood Certification, ordering tax transcripts, Social Security verification, verbal verification of employment, upload all closing documents and conditions to our investors to have loans purchased and fraud reports.

CUSTOM BILT METALS

Inside Sales

May 2011 – January 2012

Duties: Assist Outside Salesperson with entering orders, scheduling roofing panels to be run at jobsite, answer telephones, assist walk-in customers with quote and/or sales on flashing details, roofing materials and/or gutter materials, collecting payments, filing and any other clerical duties. STELLAR CAPITAL

Processor

September 2010 – May 2011

Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, prep documents to mail or drop off to USDA to obtain Conditional Commitment and Loan Note Guarantee, submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, review closing loan docs to ready for funding, request Flood Certification, ordering tax transcripts, verbal verification of employment and upload all closing documents and conditions to our investors to have loans purchased. HONSADOR LUMBER LLC

Sales Support

September 2007 – October 2009

Duties: Assist customers via telephone and walk-ins with orders and product information, inputting orders, issue quotes on materials, back up receptionist and cashier, invoicing, placing orders on special order product(s) and assist Outside Salesperson with orders and quotes as needed. 943 Paaaina Street

Pearl City, HI 96782

Mobile: 808-***-****

Email: advv1b@r.postjobfree.com

Nelia Q. Nguyen

PACIFIC IMPORTS INTERNATIONAL

Administrative Assistant/Sales

January 2006 – June 2007

Duties: Assist customers via telephone and walk-ins with orders and/or quotes, product information, inputting orders, answer telephones, schedule deliveries, log sales and inquires for future use, filing, billing, invoicing, collect and process payments, accounts receivable and other clerical duties. J.E. HIGGINS LUMBER COMPANY

Customer Service

October 2005 – December 2006

Duties: Assist customers with their orders and/or quotes on materials, scanning and filing documents, answer telephones, doing transfer of materials from other warehouse divisions, schedule and pick up of containers from Horizon Lines and Matson, collect and process payments from C.O.D. customers and other clerical duties

HANSEN FOODSERVICE

Customer Service

June 2004 – September 2005

Duties: Assist Outside Sales Rep., enter orders from customer via telephone, fax and/or electronic transmittal, issue credits and product replacement, answer telephone and any other clerical duties.

MANPOWER PROFESSIONAL

Clerical

November 2003 – June 2004

Duties: Temporary assignments to answer telephones, filing, data entry and any other clerical duties

J.E. HIGGINS LUMBER COMPANY

Customer Service

June 2002 – November 2003

Duties: Assist customers with their orders and/or quotes on materials, scanning and filing documents, answer telephones, doing transfer of materials from other warehouse divisions, schedule and pick up of containers from Horizon Lines and Matson, collect and process payments from C.O.D. customers and other clerical duties

943 Paaaina Street

Pearl City, HI 96782

Mobile: 808-***-****

Email: advv1b@r.postjobfree.com

Nelia Q. Nguyen

BEAULIEU OF AMERICA

Operations Manager

February 2001 – June 2002

Duties: Oversee warehouse operations, assist division manager, inputting orders and/or quotes on materials, sales, schedule deliveries, answer telephone and any other clerical duties

MOHAWK INDUSTRIES, INC.

Shipping and Receiving Clerk/Customer Service

May 1997 – February 2001

Duties: Order entry, greeting customers at Will Call window, printing bill of lading for customers that are picking up materials, answer telephone, scheduling deliveries and pick up of containers from Matson and Horizon Lines, type Young Brothers bill of lading for drivers to deliver materials to be shipping to neighboring islands, filing claims on defective, damaged products, incorrect materials shipped and returns of materials from customers, filing and other clerical duties.

GOLDEN STATE FOODS

Customer Service

January 1994 – February 1997

Duties: Answer telephone, inputting orders, process claims and complaints from customers due to bad/damage products, filing and other clerical duties. THE SUPREME CORPORATION

Secretary

January 1990 – January 1992

Duties: Assist Property Manager, answering telephones, prepare rental agreements, eviction notices, filing, banking, errands for Property Manager and other clerical duties.

LONG & MELONE, LTD

LONG & MELONE ESCROW

Receptionist

April 1989 – January 1990

Duties: Answer multi-line telephone, greet clients, assist escrow secretaries, filing and any other clerical duties.

References available upon request.

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