Data Entry Customer Service
Resume:
Pearl City, HI *****
Mobile: 808-***-****
Email: ******@*****.***
Nelia Q. Nguyen
Qualifications:
Professional
Experience:
I possess a business administration background. I offer your organization effective people skills and much experience in a clerical setting. The following information summarizes my professional experiences to date. I have computer experience with AS400, Windows XP, Excel, Falcon, QuickBooks Pro, Calyx, Lending QB, DocVelocity and Cash Register. Typing speed of 72 wpm, multi-line telephone, ten key calculator and effective client relations. V.I.P. Mortgage, Inc.
Broker Concierge
April 2022 – January 2023
Duties: Setting up new broker company with credentials in our system, provide training to the loan officers and processors to use our system, and provide any assistance to the loan officers and processors when needed regarding their files. Mid America Mortgage, Inc.
Closing & Compliance Manager
July 2019 – January 2022
Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, issue closing disclosures and balancing with escrow, closing loan documents, back-up funder and processor and prepping documents to submit to Hawaii Housing Finance & Development Corp. for new Mortgage Credit Certificate (MCC) and re-issuance on refinance loans.
SIWELL, INC., dba CAPITAL MORTGAGE SERVICES OF TEXAS Account Manager
May 2015 – June 2019
Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, retrieve documents from Lending QB and upload them to DocVelocity, upload documents to GUS on USDA loans, submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, assist closer with issuing CD’s and closing loan docs, review closing loan docs to ready for funding and uploading them to DocVelocity for funders to do final review prior to funding, request Flood Certification, ordering tax transcripts, Social Security verification, verbal verification of employment, SSR/XML reports on UCDP, and fraud reports.
943 Paaaina Street
Pearl City, HI 96782
Mobile: 808-***-****
Email: ******@*****.***
Nelia Q. Nguyen
STELLAR CAPITAL, INC.
Processor
January 2012 – May 2015
Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, upload documents to GUS on USDA loans, upload closing documents to GUS to obtain Loan Note Guarantee submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, assist closer with issuing CD’s and closing loan docs, review closing loan docs to ready for funding and uploading them to secured website for funders to do final review prior to funding, request Flood Certification, ordering tax transcripts, Social Security verification, verbal verification of employment, upload all closing documents and conditions to our investors to have loans purchased and fraud reports.
CUSTOM BILT METALS
Inside Sales
May 2011 – January 2012
Duties: Assist Outside Salesperson with entering orders, scheduling roofing panels to be run at jobsite, answer telephones, assist walk-in customers with quote and/or sales on flashing details, roofing materials and/or gutter materials, collecting payments, filing and any other clerical duties. STELLAR CAPITAL
Processor
September 2010 – May 2011
Duties: Direct contact with brokers regarding status of their loans, issue initial disclosures and re-disclosures due to changes on the loans, prep documents to mail or drop off to USDA to obtain Conditional Commitment and Loan Note Guarantee, submit documents to Hawaii Housing Finance & Development on loans that are participating with Mortgage Credit Certificate Program, review closing loan docs to ready for funding, request Flood Certification, ordering tax transcripts, verbal verification of employment and upload all closing documents and conditions to our investors to have loans purchased. HONSADOR LUMBER LLC
Sales Support
September 2007 – October 2009
Duties: Assist customers via telephone and walk-ins with orders and product information, inputting orders, issue quotes on materials, back up receptionist and cashier, invoicing, placing orders on special order product(s) and assist Outside Salesperson with orders and quotes as needed. 943 Paaaina Street
Pearl City, HI 96782
Mobile: 808-***-****
Email: ******@*****.***
Nelia Q. Nguyen
PACIFIC IMPORTS INTERNATIONAL
Administrative Assistant/Sales
January 2006 – June 2007
Duties: Assist customers via telephone and walk-ins with orders and/or quotes, product information, inputting orders, answer telephones, schedule deliveries, log sales and inquires for future use, filing, billing, invoicing, collect and process payments, accounts receivable and other clerical duties. J.E. HIGGINS LUMBER COMPANY
Customer Service
October 2005 – December 2006
Duties: Assist customers with their orders and/or quotes on materials, scanning and filing documents, answer telephones, doing transfer of materials from other warehouse divisions, schedule and pick up of containers from Horizon Lines and Matson, collect and process payments from C.O.D. customers and other clerical duties
HANSEN FOODSERVICE
Customer Service
June 2004 – September 2005
Duties: Assist Outside Sales Rep., enter orders from customer via telephone, fax and/or electronic transmittal, issue credits and product replacement, answer telephone and any other clerical duties.
MANPOWER PROFESSIONAL
Clerical
November 2003 – June 2004
Duties: Temporary assignments to answer telephones, filing, data entry and any other clerical duties
J.E. HIGGINS LUMBER COMPANY
Customer Service
June 2002 – November 2003
Duties: Assist customers with their orders and/or quotes on materials, scanning and filing documents, answer telephones, doing transfer of materials from other warehouse divisions, schedule and pick up of containers from Horizon Lines and Matson, collect and process payments from C.O.D. customers and other clerical duties
943 Paaaina Street
Pearl City, HI 96782
Mobile: 808-***-****
Email: ******@*****.***
Nelia Q. Nguyen
BEAULIEU OF AMERICA
Operations Manager
February 2001 – June 2002
Duties: Oversee warehouse operations, assist division manager, inputting orders and/or quotes on materials, sales, schedule deliveries, answer telephone and any other clerical duties
MOHAWK INDUSTRIES, INC.
Shipping and Receiving Clerk/Customer Service
May 1997 – February 2001
Duties: Order entry, greeting customers at Will Call window, printing bill of lading for customers that are picking up materials, answer telephone, scheduling deliveries and pick up of containers from Matson and Horizon Lines, type Young Brothers bill of lading for drivers to deliver materials to be shipping to neighboring islands, filing claims on defective, damaged products, incorrect materials shipped and returns of materials from customers, filing and other clerical duties.
GOLDEN STATE FOODS
Customer Service
January 1994 – February 1997
Duties: Answer telephone, inputting orders, process claims and complaints from customers due to bad/damage products, filing and other clerical duties. THE SUPREME CORPORATION
Secretary
January 1990 – January 1992
Duties: Assist Property Manager, answering telephones, prepare rental agreements, eviction notices, filing, banking, errands for Property Manager and other clerical duties.
LONG & MELONE, LTD
LONG & MELONE ESCROW
Receptionist
April 1989 – January 1990
Duties: Answer multi-line telephone, greet clients, assist escrow secretaries, filing and any other clerical duties.
References available upon request.
Contact this candidate