Customer Service Account Representative

TANYA HOUSTON-

SEREAL

**** ******** #***, ******* ** 77080 · 346-***-**** / Email: *******.********@*****.*** Career Objective:

To gain a challenging position as an advocate in a growth-oriented organization that will utilize my professional experience towards providing excellent customer service; in addition, uphold a business development capability with an emphasis on strategic planning. EXPERIENCE

2014-PRESENT

PASTOR, REDEFINED MINISTRIES

Public relations in charge of fundraising and creating strategic relationships with donors.

Collects data and information to focus on the donors, events and venues that may be useful to the organization.

Project management and event coordination.

Preparing sermons by researching and writing about how to present Bible lessons to the congregation to meet their spiritual needs.

Officiating at special occasions in the lives of the congregation, such as confirmations, weddings, baptisms and funerals.

Helping the church ministry by attending to administrative duties and biblical counseling for individuals within the congregation.

2015-2016

CSR, SUTHERLAND GLOBAL SERVICES

Coordinate activities and scheduled work assignments to meet deadlines.

Provided documentation in the patient's charts of general consent, information release, advanced care directives, and other requirements.

Familiar with a variety of the patient account representative concepts, practices, and procedures, like utilizing CPT and diagnosis codes.

Books, coordinates, and reschedules patient appointments.

Registers patients in Care Radius/VMware system.

Schedules surgeries, outpatient appointments, and admissions as requested. 2008-2014

ASSOCIATE PASTOR, THE ROCK CHURCH FELLOWSHIP INTERNATIONAL

Create marketing and advertising strategies.

Offer help in administrative and advisory support for executive managers and founders.

Advised 20-25 adults weekly with personal and career goal achievement.

Conducted weekly groups that allowed adults to express themselves freely.

Implement standardized computer operations for domestic administrative operations. 1998 – 2010

OWNER/DIRECTOR, ALL GOD’S CHILDREN CHRISTIAN CHILDCARE

Develop a curriculum and program to ensure children are getting the best education.

Oversee staff by interviewing, hiring, and training.

Manage facilities by making sure the facility is following all state guidelines.

Create a budget.

Market the facility.

Meeting up with parents and teachers.

EDUCATION

05/1984

DIPLOMA, FOREST BROOK HIGH SCHOOL

2008

ASSOCIATES OF BIBLICAL COUNSELING, T.H.O.R. BIBLICAL COLLEGE ORDAINED PASTOR

2015-2017

PSYCHOLOGY, SAN JACINTO COLLEGE

2017-2018

PSYCHOLOGY, LONE STAR COLLEGE

3/2202

DAYCARE DIRECTOR LICENSE

2/ 2023

BACHELOR OF SCIENCE BUSINESS ADMINISTRATION (BSBA), COLORADO TECHNICAL COLLEGE Current GPA: 3.13

SKILLS

• Possess good communication and convincing skills.

• 15 years of experience in the field of administrative management.

• Capability to put in more effort for long hours in the office.

• Possess good time management abilities that are essential.

• Capable of upholding numerous tasks independently.

• Ability to handle a large team of members for accomplishing major projects. ACTIVITIES

Founder of “REACH” Outreach Ministries.

Founder of Redefined Ministries Non-profit Organization.

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