Service Representative Verification Specialist

Professional Summary

Skills

Experience

Education

Cheyenne Garcia

626-***-**** ******.*****@******.*** Covina, CA 91722 Organized administrative professional with strong background managing office administrative and front desk needs. Brings initiative and decision-making skills to different clerical tasks and guest needs. Offers strengths in managing mail, supplies and files for business efficiency.

• Customer service (7+ years) • Dependability Computer skill Knowledge (Microsoft Word, Excel, Data Entry)

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• Insurances HMO PPO Dentical • Multitask • Clerical support

• Inbound call handling • Dental Receptionist

Front Desk Receptionist March 2020 - January 2023

Children Dental Fun Zone

• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.

• Collected payments for services and updated accounts to reflect new balances.

• Supported professional appearance of office areas by keeping front desk clean and orderly.

• Delivered reliable customer service to guests upon arrival. Benefits Verification Specialist May 2016 - January 2019 EDD Unemployment Office

• Entered payroll and benefits adjustments for overpayment and collection and communication to employees.

• Worked with internal staff and vendors to resolve difficult or sensitive insurance problems and related documentation.

• Maintained data integrity by verifying documents prior to upload. Customer Service Representative June 2013 - January 2016 Maxi Matic

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support. medical billing - North West Collage April 2019

High School - Workman High School

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