Medical Assistant Customer Service
Resume:
Keauna Mitchell
Shift Leader
Mansfield, LA *****
**********@***.***
To obtain a Medical Assisting position in a hospital, family care medical clinic or phlebotomy clinic where my experience will provide excellent health care. Work Experience
Chronic Care Manager
Northwest Louisiana Nephrology - Shreveport, LA
April 2022 to July 2022
Provides patient health counseling,education, and instruction. Coordinates continuity of patient care with external healthcare. Organize a comprehensive care plan that lists your health problems and goals. Protect the health and safety of the patient and advocate to improve patient outcome. Interact with all members of the healthcare team to keep the lines of communication open. Patient Service Representative
South Care Urgent Care - Shreveport, LA
July 2021 to April 2022
Explain policies and procedures to patients using medical knowledge. Providing excellent customer
Verifying insurance
Answering the phone
Filing database entry
Inform patients about delays
Ensure patients are seen in a timely manner
COVID-19 Screener
Medcor - Shreveport, LA
February 2022 to February 2022
Respond to patients questions.
Explain proper testing procedures and protocols.
Ensure each test is correctly labeled and recorded. Ensure all records are kept up to date.
Communicate with other team members.
Explain follow up and expected results time frame. Medical Records Abstractor
CHRISTUS Health - Shreveport, LA
April 2021 to July 2021
1. Reviewing patients files and abstracting key data information. 2. Transfer data from one Electronic Medical Record to another one. 3. Enter detailed information into an electronic file. 4. Ensure the medical records are organized, accurate, and complete. 5. Maintain strict confidentiality information.
Medical Assistant
Louisiana Family Medicine Clinic - Bossier City, LA June 2019 to November 2020
Triage patients, Assis Providers make sure patient has all meds called .Assis with lab orders and blood draws. Give injections. Take care patients.Keep patients medical records updated. And written accounts for providers based on patients lab and test results. Shift Leader
Market Basket Grocery - Mansfield, LA
November 2013 to September 2018
• Promoted to assistance booth manager within three months; Promoted to shift leader within two months.
• Assisted in training of new Team Members, utilizing checklists and training materials.
• Supervised and Delegated tasks to associates.
• Monitored cleanliness of store and assisted in keeping stock shelved and current on display.
• Provided assistance with monetary transactions to customers and front-end cashiers. Customer Service
Teleperformance - Shreveport, LA
November 2015 to June 2016
• Entered data from customers into company database.
• Explained insurance EOB; insurance plans to callers.
• Provided payment repayment solutions to delinquent customers, as needed. Front Office Manager/Receptionist
Golden Triangle Emergency Center - Port Arthur, TX July 2002 to February 2007
Responsible for all receptionist and clerical duties at the front desk . Make patients feel comfortable and make sure they are satisfied while in our office. Keep office in order, prepare and manage outgoing mail. Monitor and update medical records and files.
Critical thinker and problem solving skills.
Great interpersonal and communication skills.
Supervising and monitoring the work of administrative staff. Processing invoices and managing office budgets.
Work well with others.
Patience and the ability to remain calm in stressful situations. Addressing customers service issues.
Coordinate and oversee activities of the front office and front office team members. Great customer service and administration skills.
Maintaining a strict adherence to HIPAA guidelines. Hiring, training and supervising staff.
Cashier/Customer Service
Wal-Mart - Mansfield, LA
August 2001 to August 2003
• Received and processed returns for products previously purchased.
• Scanned coupons (where applicable) and processed payments for merchandise purchased.
• Stocked shelves and provided direction and customer service to shoppers while in store. Education
Associate's degree in Medical Assistant
Remington College - Shreveport, LA
March 2019
Associate's degree in Medical Assistant
Remington College - Shreveport, LA
April 2018 to October 2018
Diploma in Criminal Justice
Kaplan University - Fort Lauderdale, FL
June 2014
High school diploma in Computer Science
Mansfield High School - Mansfield, LA
August 1995 to May 1996
Skills
• CPR (2 years)
• EKG (2 years)
• Filing (2 years)
• Microsoft Word (2 years)
• Venipuncture (2 years)
• Epic (2 years)
• Phlebotomy (2 years)
• Triage
• HIPAA
• ICD-10
• Caregiving
• Transcription
• Cerner
• ICD-9
• Managed care
• Dispatching
• Documentation review
• Mobile devices
• Supervising experience
• CPT coding
• Quality assurance
• Computer operation
• Medical terminology
• Cashiering
• Patient care
• Physiology knowledge
• Blood sampling
• Computer skills
• Phone etiquette
• Computer science
• Insurance verification
• Customer service
• Organizational skills
• Hospital experience
• Shift management
• Data entry
• EMR systems
• Medical records
• Medical office experience
• Anatomy knowledge
• Medical coding
• ICD coding
• Experience administering injections
• Medical scheduling
• Front desk
• Employee orientation
• Laboratory experience
• Vital signs
• Clerical experience
• Medical billing
• Typing
• Oil & gas
Certifications and Licenses
Driver's License
Nationally Registered Certified Medical Assistant (NRCMA) Registered Medical Assistant (RMA)
Certified Medical Assistant (CMA)
BLS/CPR
September 2020 to September 2022
AED Certification
CCMA Certification
Assessments
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Terminology — Proficient
January 2020
Understanding and using medical terminology
Full results: Proficient
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: Completed
First Aid — Proficient
December 2019
Treating common medical emergencies.
Full results: Proficient
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Nursing Aide Skills — Highly Proficient
May 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Front Desk Receptionist — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Retail Cash Handling — Completed
April 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Electronic Medical Records: Best Practices — Completed April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Verbal Communication — Completed
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Spreadsheets with Microsoft Excel — Completed
April 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Scheduling Skills — Proficient
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Typing — Completed
October 2019
Transcribing text using a standard keyboard
Full results: Completed
Retail Cashier — Completed
November 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Verbal Communication — Completed
November 2019
Speaking clearly, correctly, and concisely
Full results: Completed
Electronic Health Records: Best Practices — Completed September 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Filing & Organization — Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Nursing Aide Skills — Completed
November 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed
Patient-Focused Care — Familiar
September 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Familiar
Receptionist — Completed
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Scheduling — Completed
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Written Communication — Proficient
August 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Cashier Skills — Familiar
November 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Medical Terminology — Familiar
November 2020
Understanding and using medical terminology
Full results: Familiar
Attention to Detail — Completed
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work Style: Reliability — Familiar
July 2020
Tendency to be dependable and come to work
Full results: Familiar
Medical Receptionist Skills — Proficient
August 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail Customer Service — Completed
October 2020
Comprehending and responding to retail customer needs. Full results: Completed
Administrative Assistant/Receptionist — Completed
July 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: Completed
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Nursing Assistant Skills — Familiar
November 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Memorization — Familiar
November 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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