Head Server Customer Service
Resume:
Ashmeen Kaur
Surrey
Contact No: 778-***-****
Email: ***************@*****.***
Profile:
Professional and energetic hostess and server with 3+ years of experience in fast casual and fine dining restaurants. Looking to leverage my expertise in joining an organisation with my best abilities of hard work and knowledge.
EDUCATION :
•2022 Associate of Science
Alexander College, Burnaby, BC
ADDITIONAL QUALIFICATION:
•Serving it Right certification
Employment history:
08/2019- Earls Kitchen + Bar
03/ 2020 Hostess
Key qualifications and responsibilities
Greeted and seated guests and managed their table allocation according to their needs and wishes.
Scheduled and managed over 30+ reservations a day over phone and online.
Assisted in organising the dining area each day.
Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
10/2020- Cactus Club Cafe
03/2021 Hostess
Key qualifications and responsibilities
Welcomed guests and ascertained their dining needs.
Monitored restaurant activity to determine seating and dining flow.
Responded to guest inquiries in a timely, friendly and efficient manner.
08/2021- Cactus Club Café
06/2022 Server
Key qualifications and responsibilities
Create a positive and welcoming environment for guests to make sure they leave happy and satisfied.
Answered all menu related questions to guests and made recommendations of food or drinks that guests will enjoy.
Completing side work during down time including shining glassware, stocking silverware and other supplies.
07/2022- The Yellow Chilli
03/2023 Head Server
Key qualifications and responsibilities
Greet guests in a courteous, timely and friendly way to ensure guest satisfaction.
Assign duties and responsibilities to team to bring out the best performance.
Assist team in bar or other service stations depending on which area of the house is the busiest.
Followed guidelines for allergy and diet concerns.
Resolve guest complaints and provide them with the best solution to resolve any conflicts.
Train new employees and evaluate them to bring out the best performance for team.
Skills:
•Ability to adapt quickly to changing priorities.
•Ability to work in a fast pace environment.
•Strong organisational and management skills.
•Ability to find solutions to various problems and having strong conflict resolution skills.
•Excellent communication skills.
•Attention to detail and strong follow-up skills.
•Time management.
COMPUTER SKILLS :
Microsoft Word, Excel, Internet and emails.
Contact this candidate