Service Representative Customer
Resume:
J
Angela
Jones
**********@*****.**
m
Kissimmee, FL 34759
SUMMARY
Financial Management with 20 plus years' experience Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
SKILLS
Notary Public
Ten Key Capable
Federally Bonded
EXPERIENCE
CSR
San Ramon, CA
Sitel/ Apr 2016 to Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Developed strong customer relationships to encourage repeat business. Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Used proven techniques to de-escalate angry customers during telephone interactions. Teller
FINANCIAL SERVICE REPRENSENTATIVE Dec 2006 to Jan 2011 Responsible for all, activities and opening of new accounts and maintaining customer relationships for account retention .Personally brought in over 5 million new money . CUSTOMER SERVICE MANAGER
WAL-MART Apr 1995 to Jan 2006
Responsible for all front end functions from daily draw audits and handling of all customer questions or concerns .Responsible for large daily deposits over 100,000 dollars.
EDUCATION AND TRAINING
SUMMERVILLE HIGH SCHOOL Jan 1993
INTERESTS
VOLUNTEER EXPERIENCE OR LEADERSHIP, March of Dimes Relay for Life
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