Data Entry Customer Service

RAQUEL VILLALOBOS

***** ***** ** ******* **, ****2 *********@*****.*** 310-***-****

OBJECTIVE To acquire a position for an opportunity of growth and advancement within a strong company.

SKILLS & ABILITIES Type 45 or more words per minute, Ten key by touch, DOS, Microsoft Excel, Microsoft Outlook, Microsoft Word, Webec system, AS400, Windows 95, 98, 07, 10, Vista, Bilingual English and Spanish

EXPERIENCE National Customer Service Jun 2013- Dec 2017 DAMCO DISTRIBUTION, South Gate, CA

• Responsible for daily track and trace of trucks to final point of destination throughout the United States and Canada.

• Responsible for coordinating load pick up within DAMCO facilities in Carson Ca, South Gate Ca, Illinois, Georgia, Pennsylvania, and Texas.

• Fast pace environment

• Ability to work with different departments to coordinate special HOT customer needs.

• Utilize Microsoft Outlook, Microsoft Excel, and Skype for Business

• Well trained in WebEC system

• Proactively submitted tickets to IT for any technical system issues, to ensure no downtime.

• Working daily with checking load availability/tendering loads to outside carriers.

• Contacting terminals and vendors for assistance on any urgent matters that involve extra cost to the customer and my employer.

• Focus on avoiding cost to the company by catching misroute, incorrect updates in WEBEC system or load planning team errors.

• Responsible for leading the track and trace function.

• Skilled to train new employees within my department.

• Keeping effective communication with colleagues and assist with any questions and concerns involving coordinating daily allocation.

• Assist management staff when needed in a timely and efficient manner.

• Customer Service for HP Computing, load tendering.

• Received acknowledgement for “excellent handling of track and trace function.”

• Responsible for keeping daily updates in Damco’s system and reporting.

• Accept orders in a timely matter for swift processing.

• Assign freight bills to 3rd party dray carriers as needed.

• Provide instruction to 3rd party carriers with processing RMA’s and freight returns.

• Responsible for updating 3rd party record in the system to avoid delays with payment.

• Responsible for processing and auditing POD’s with accuracy.

• Cross- trained in planner duties

• Assist other departments when work permitted.

• Answer calls with tact and professionalism.

• Successfully acquired/compiled massive documents for scanning and uploading to system.

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Customer Service/Dock Clerical/Quality Assurance Mar 2012- Apr 2013 DAMCO DISTRIBUTION, Carson, CA

• Checking container availability in-yard and assigned to warehouse workable doors for unloading.

• Print container paperwork for unloading.

• Handed out soft seals to forklift drivers.

• Ensured ocean containers hard seal was intact before unloading.

• Print load orders and assigned to forklift drivers.

• Print labels to Zebra and other systems printer.

• Manifest outbound/inbound loads into system with accuracy.

• Maintained cargo inventory in system.

• Forecasted manpower requirements based on workload and company targets.

• Responsible for tracking manpower hours and productivity reporting.

• Submit IT issues to technical support group for adjusting and correcting inventory data.

• Contacting terminals for assistance on any urgent matters that involve extra cost to the customer.

• Focus on avoiding cost to the company by avoiding miss allocation, incorrect updates in WEBEC system.

• Responsible for communicating with yard-goat driver, security and warehouse personnel through 2 way radio.

• Skilled to train new employees within my department.

• Keeping effective communication with colleagues and assist with any questions and concerns involving coordinating daily allocation

• Assist management staff when needed in a timely and efficient manner

• Customer Service for Nestle Waters

• Processed freight damages to follow Quality Assurance policy.

• Responsible for keeping daily updates to next work shift.

• Accept work orders in a timely matter for loading and unloading.

• Provide assistance to forklift drivers with inflating of air-bags, lifting the automated dock-ramp, and opening truck doors as capable to avoid downtime.

• Assist other departments when work permitted

Inbound Customer Service Coordinator/Quality Assurance June 2009-April 2011 AZ WEST WAREHOUSE AND DISTRIBUTION, Compton, CA

• Sent out arrival notices.

• Responsible checking container availability with 12 terminals from Port of LA/Long Beach.

• Guaranteed payment of Pier Pass charges from customer.

• Contacting terminals for assistance on any urgent matters that involve extra cost to the customer.

• Monitor electronic communication using Outlook

• Print unloading box labels to Zebra printers.

• Prepared truckbill and Delivery Orders.

• Processed DO’s for LCL pick up’s.

• Coordinate pick up’s with 3rd party truck owner operators.

• Fast paced environment

• Assist supervisory and managerial staff whenever needed in a timely and efficient manner

• Assist other departments with updating customs release on system

• Maintained accurate cargo inventory data logs.

• Calculated box weight and metric conversions to cubic feet. PAGE 3

• Picked garment items to be put in Sample shipping boxes.

• Compiled documents for billing of freight movement and storage fees. Inland Customer Service Aug. 2004 -Sept. 2008

Helpmates Staffing Services/HUDD Dist., South Gate CA

• Serviced customer with shipping transportation needs via rail or over the road.

• Negotiate carrier rates/contracts.

• Tendered loads for carrier in a timely matter.

• Track and trace loads to final inbound destinations.

• Post invoices to general ledger ensured proper GL code applied.

• Verify the invoice includes all applicable accessorial charges; storage, chassis charges, driver standby time, fuel and demurrage, etc.

• Answered high volume of incoming/outbound calls.

• Efficiently responded to email correspondence.

• High data entry for billing purposes capturing all costs rendered by Hudd

• Prepared high volume of carrier invoices for payment.

• Audit of 650 plus invoices for accuracy (prior to mailing to customer) General Office Clerk/Customer Service Jun 1993- Aug 2014 DSL Transportation Services/Maersk Logistics, South Gate, CA

• Prepared various US CUSTOMS forms, for importing and exporting of goods from origin.

• Prepared Delivery Orders, and Air Way Bills.

• Accounting functions such as billing, data entry, sorting, coding and filing invoices.

• Information source to customer with providing cargo availability status

• Provide sales department with new carrier rates and fuel pricing.

• Enter expenses into system accurately

• Check container availability

• Booking loads with Intermodal rails

• Send email inquiries to origin/hubs on the whereabouts of ocean payment and OBL when necessary.

• Send arrival notices to customers/brokers.

• Prepared freight invoices to customer for handling and shipping of cargo.

• Ensure to capture invoicing for LTL,FTL,transloading,drayage,storage charges etc.

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EDUCATION EAST LOS ANGELES COLLEGE, SOUTH GATE, CA PENDING TRANSFER

CPR LICENSED 2018

LYNWOOD HIGH SCHOOL, LYNWOOD, CA

GRADUATED CLASS OF 1992

COMMUNICATION Working with other Colleagues is my best asset. I believe working with others and having effective communication leads to building a strong bond and company. Especially, when other employee accomplishments and goals to grow within the company are their focus. This also leads to excellent communication with customers and retain clients.

LEADERSHIP Taking a leadership role has advanced my knowledge and interest. It has also lead to being recognized by others on my work ethic. Most importantly communicating within a team and keeping a great relationship with all is what provides confidence and a strong Team.

REFERENCES Available upon request

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