Service Representative Front Desk
Resume:
Heather Taylor
Customer Service Excellence
Spanaway, WA 98387k
************@*****.***
Customer-focused Guest Service Representative with over 5 years of experience in hospitality and strong knowledge of front desk operations. Recognized for developing positive relationships with guests and promoting customer loyalty.
Authorized to work in the US for any employer
Work Experience
Team Associate
Walmart - Puyallup, WA
May 2022 to Present
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Maintained work areas to reduce potential for illness or injury.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses. Hotel Front Desk Supervisor
HomeTowne Studios by Red Roof - Puyallup, WA
May 2020 to November 2021
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Responded to and resolved guest issues or complaints.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cage Cashier
Spirit Mountain Casino - Grand Ronde, OR
January 2019 to September 2019
Managed as much as $100,000.00 in current inventory and currency. Opened, maintained, and closed assigned window for designated shift and expertly served high volumes of customers.
Obtained and maintained official gaming license and complied fully with applicable operational requirements.
Handled customers' needs, including exchanging tokens, tickets, and chips for cash. Guest Service Representative
Extended Stay America - Renton, WA
January 2018 to August 2018
Registered guests, promoted hotel services, and upsold guest rooms. Managed guest reservations and room assignments.
Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check- in times for new guests.
Collected credit card information for each transaction and posted charges to customer folios. Childcare Provider
Self Employed - Auburn, WA
March 2013 to March 2017
Helped children practice good hygiene and provided potty training and diapering. Prepared healthy meals and snacks.
Balanced daily schedule to provide for sufficient activity, rest, and playtime. Cared for 4 children in working parent household, including caring for infants and managing infant needs. Cashier
Dollar Tree - Tacoma, WA
September 2011 to November 2012
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift. Verified prices and calculated totals using scanners and point of sale (POS) systems. Maintained merchandise displays, including end caps, floor displays, and aisles. Greeted all customers and provided prompt and friendly service. Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Childcare Provider
Self Employed - Puyallup, WA
February 2008 to August 2011
Selected activities to reinforce learning and discovery and helped children develop personal interests. Helped children practice good hygiene and provided potty training and diapering. Built positive and productive relationship with each student to support continued growth and development.
CSR/ Accounts Receivable
Unifirst - Puyallup, WA
September 2003 to September 2005
Maintained all billing files, payments received, and pending payment files. Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports. Processed daily invoices and payments to keep accounting records current. Education
Certificate in Travel and Tourism
Technical Training Institute - Fife, WA
October 1997 to November 1997
High school diploma or GED
Skills
• Guest relations
• Payment processing
• Customer service
• Hotel services and hospitality
• Reservations
• Reconciling accounts
• Audit reporting
• Accounting
• Balance Sheet Reconciliation
• Childcare
• Guest Services
• Infant Care
• Upselling
• Accounts Receivable
• POS
• Bank Reconciliation
• Financial Statement Preparation
• Hotel experience
• Van driver
• Front desk
• Computer literacy
• Typing
• Time management
• Sales
• Food preparation
• Cashiering
Certifications and Licenses
Food Handler Certification
Assessments
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Conscientiousness — Expert
December 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Management & leadership skills: Impact & influence — Familiar December 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work style: Reliability — Completed
December 2020
Tendency to be dependable and come to work
Full results: Completed
Delivery driver fit — Proficient
January 2021
Measures the traits that are important for successful delivery drivers Full results: Proficient
Night auditor (hotel) — Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal communication — Expert
December 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Delivery driver — Highly Proficient
January 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Customer service fit — Expert
January 2021
Measures the traits that are important for success for customer service roles Full results: Expert
Front desk agent (hotel) — Highly Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Creating presentations with Microsoft PowerPoint — Familiar January 2021
Knowledge of Microsoft PowerPoint tools and features Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Familiar
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Work style: Reliability — Completed
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Cashier skills — Expert
December 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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