Customer Service Retail
Resume:
Kevin Dodge
Fully COVID-** Vaccinated.
Lakeville, MN 55044
***********@*******.***
• Comprehensive background in both sales and marketing.
• Extensive background in resolving customer service issues.
• Adept at setting up and implementing sales plans and objectives.
• Solution selling experience with the ability to tie client issues with product benefits.
• Ability to prioritize multiple tasks.
• Ability to work independently and as part of a team.
• Exceptional mentoring, coaching, and training skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dealer Representative
Long's Auto Place - Saint Paul, MN
March 2020 to Present
• Provide customer skilled automotive knowledge in line with their vehicle needs.
• Responsible to show vehicles, provide test drives, write up sales and financing paperwork.
• Processed all leads thru ProMax.
• Built and maintained strong relationships, with exceptional follow-up and attention to detail.
• Consistently provided exceptional communication, and customer service over email, phone, and in- person.
• Handled all customer inquiries and determined appropriate action needed.
• Processed all paperwork through computer systems (i.e.Route One). Internet Sales & Finance Manager
Carmotive - Spring Lake Park, MN
December 2010 to August 2018
• Oversaw all operations of a used car dealership's Internet Department.
• Handled all Finance deals including deep sub-prime.
• Processed all Internet leads thru VinSolutions.
• Desked all Internet sales.
• Processed all paperwork through computer systems (i.e.Autosoft).
• Mentoring, coaching, training employees.
• Bid all trade ins for Internet Department.
• Maintained vendor & lender relationships.
• Handled all customer inquiries and determined appropriate action needed.
• Managed and maintained account ledgers
Education
Some college
High school diploma or GED
Skills
• Ability to make critical review of credit bureau reports. Quickly matching analysis to proper lender(s).
(10+ years)
• Thorough knowledge and understanding of both States and Federal lending laws and practices. (10+ years)
• Multiple long term relationships with lenders (10+ years)
• Strong moral and ethical closing skills. While always remaining transparent. Without the fear of rejection. (10+ years)
• Able to develop associates at all levels and be a part of a team. (10+ years)
• Strong focus on exceptional customer service. (10+ years)
• Able to develop creative solutions for difficult problems (10+ years)
• Sales (10+ years)
• CRM (10+ years)
• Dealership software worked with includes Reynolds & Reynolds (5 years)
• ADP (5 years)
• Frazer (10+ years)
• Autosoft (5 years)
• DealerTrack (10+ years)
• LeaseLink (3 years)
• CUDL (10+ years)
• RouteOne (5 years)
• Light Speed (5 years)
• Business Development (10+ years)
• Marketing (10+ years)
• Management (10+ years)
• Customer Relationship Management (10+ years)
• Negotiation (10+ years)
• Sales
• Dealership experience
• Customer service
• Microsoft Office
• Microsoft Outlook
Assessments
Supervisory Skills: Interpersonal Skills — Highly Proficient July 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Highly Proficient
Sales Fit — Expert
December 2019
Assesses personality traits that are important for sales roles. Full results: Expert
Retail Customer Service — Highly Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Sales skills — Expert
October 2020
Influencing and negotiating with customers
Full results: Expert
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Inside sales — Expert
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Customer Service (10+ years) Assessments Sales Skills: Influence & Negotiation -- Expert May 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert Retail Customer Service -- Highly Proficient May 2019 Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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