Kevin Dodge

Fully COVID-** Vaccinated.

Lakeville, MN 55044

advury@r.postjobfree.com

+1-612-***-****

• Comprehensive background in both sales and marketing.

• Extensive background in resolving customer service issues.

• Adept at setting up and implementing sales plans and objectives.

• Solution selling experience with the ability to tie client issues with product benefits.

• Ability to prioritize multiple tasks.

• Ability to work independently and as part of a team.

• Exceptional mentoring, coaching, and training skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dealer Representative

Long's Auto Place - Saint Paul, MN

March 2020 to Present

• Provide customer skilled automotive knowledge in line with their vehicle needs.

• Responsible to show vehicles, provide test drives, write up sales and financing paperwork.

• Processed all leads thru ProMax.

• Built and maintained strong relationships, with exceptional follow-up and attention to detail.

• Consistently provided exceptional communication, and customer service over email, phone, and in- person.

• Handled all customer inquiries and determined appropriate action needed.

• Processed all paperwork through computer systems (i.e.Route One). Internet Sales & Finance Manager

Carmotive - Spring Lake Park, MN

December 2010 to August 2018

• Oversaw all operations of a used car dealership's Internet Department.

• Handled all Finance deals including deep sub-prime.

• Processed all Internet leads thru VinSolutions.

• Desked all Internet sales.

• Processed all paperwork through computer systems (i.e.Autosoft).

• Mentoring, coaching, training employees.

• Bid all trade ins for Internet Department.

• Maintained vendor & lender relationships.

• Handled all customer inquiries and determined appropriate action needed.

• Managed and maintained account ledgers

Education

Some college

High school diploma or GED

Skills

• Ability to make critical review of credit bureau reports. Quickly matching analysis to proper lender(s).

(10+ years)

• Thorough knowledge and understanding of both States and Federal lending laws and practices. (10+ years)

• Multiple long term relationships with lenders (10+ years)

• Strong moral and ethical closing skills. While always remaining transparent. Without the fear of rejection. (10+ years)

• Able to develop associates at all levels and be a part of a team. (10+ years)

• Strong focus on exceptional customer service. (10+ years)

• Able to develop creative solutions for difficult problems (10+ years)

• Sales (10+ years)

• CRM (10+ years)

• Dealership software worked with includes Reynolds & Reynolds (5 years)

• ADP (5 years)

• Frazer (10+ years)

• Autosoft (5 years)

• DealerTrack (10+ years)

• LeaseLink (3 years)

• CUDL (10+ years)

• RouteOne (5 years)

• Light Speed (5 years)

• Business Development (10+ years)

• Marketing (10+ years)

• Management (10+ years)

• Customer Relationship Management (10+ years)

• Negotiation (10+ years)

• Sales

• Dealership experience

• Customer service

• Microsoft Office

• Microsoft Outlook

Assessments

Supervisory Skills: Interpersonal Skills — Highly Proficient July 2020

Fostering a collaborative environment and conducting difficult conversations. Full results: Highly Proficient

Sales Fit — Expert

December 2019

Assesses personality traits that are important for sales roles. Full results: Expert

Retail Customer Service — Highly Proficient

May 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Sales skills — Expert

October 2020

Influencing and negotiating with customers

Full results: Expert

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Inside sales — Expert

December 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Customer Service (10+ years) Assessments Sales Skills: Influence & Negotiation -- Expert May 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert Retail Customer Service -- Highly Proficient May 2019 Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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