Sales Associate Business Analyst

RUSSELL TODD

FORT MILL, SOUTH CAROLINA 803-***-**** ************@*****.***

OBJECTIVE

Detail-oriented IT professional with over 25 years of combined experience in business systems and EDI. Experience with dealing with internal staff, customers, vendors, application stakeholders and management. Wanting to get back into IT.

PROFESSIONAL EXPERIENCE

Sales Associate (Part-Time)

Lowes Home Improvement and other Retailers 2016 – Current Fort Mill, SC

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Provides a customer-focused approach to trouble shooting, resolving problems and reassuring repeat business

IT Contractor

Chiquita Brands International, Wells Fargo and Bank of America 2011 – 2015 Charlotte, NC

Served as the primary contact working with internal and external teams to provide ongoing support for EDI requests

Responsible for researching and tracking one-off and ongoing EDI issues through resolution

Identified and tracked areas of improvement of the EDI Processes and file feeds

Assigned and coordinated with internal staff to successfully implement updates

Created Business Requirement Documents and Functional Requirement Documents

Led meetings with business unit and other stakeholders to ensure that all business requirements were met timely

Developed training materials and conducted training sessions as needed.

EDI Business Analyst

Continental Tire North America 2006 – 2011 Fort Mill, SC

Provided support for worldwide EDI business requirements

Worked directly with plant management, vendors, and customers in a worldwide environment to develop and test transactions to meet business requirements.

Collaborated directly with IT staff and clients to perform transaction testing

Created positive and negative test scenarios to test each change

Built data necessary to test each scenario and certified proper implementation

Business Analyst

Coca-Cola Bottling Co. Consolidated 1987 – 2004 Charlotte, NC

Served as the Mainframe Team Lead for conversion to SAP and supported Mainframe and EDI Systems

Coordinated discussions with internal stakeholders to correct data and process issues that impacted the EDI systems

System expert for production, inventory, purchasing, accounts payable, and EDI systems

Performed production support by monitoring day to day EDI operations and trouble shoot issues as they arise

Resolved potential issues and identified patterns or trends

EDUCATION

B.S, Business Administration, University of South Carolina

Associate Degree in Computer Programming, Midlands Technical College

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